Homewise Reviews 

262
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly supportive staff members for being extremely helpful, polite, and patient throughout the entire guidance process. Many active consumers warmly appreciate the clear, transparent explanations and professional advice provided by the advisors, which successfully puts their minds at ease. Some people were dissatisfied with unexpected service charges, hidden fees, and serious concerns regarding the long-term financial soundness of the agreements. Additionally, a few reviewers pointed out that property transactions could occasionally be much slower, more complicated, or present unexpected hurdles during the entire purchasing journey.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their professionalism, patience, and... See more

Customer service

Clients share positive opinions on customer service, highlighting first-class support and thorough... See more

Service

People report positive experiences with service, consistently highlighting a professional and helpful... See more

User experience

Reviewers mention positive feedback about user experience, highlighting first-class service and helpful staff... See more

Price

Users describe disappointment and negative interactions regarding property pricing and financial agreements.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made an enquiry as to how this scheme works to get it clear in both mine, and my wife’s head. I spoke to a delightful young lady called Mikki. She walked me through the whole process from start to f... See more

Rated 5 out of 5 stars

The whole Team from the start have been very professional, polite and friendly. The team give regular updates and professional help throughout, especially a nice gent, Manager Sam Stevens who h... See more

Rated 5 out of 5 stars

I found that Barney from Homewise extremely easy to talk to, he immediately put me at ease whilst explaining in a clear and concise way about what Homewise could offer me. At no time did I feel pressu... See more

Rated 5 out of 5 stars

So far so good. We are at the start of our Homewise journey and have been very impressed. Both Becci and Rhonda have been brilliant. They are empathetic, understanding, very well informed. All our que... See more


Company details

  1. Real Estate Consultant
  2. Real Estate Agents

Written by the company

Homewise is a family-run business that has been helping people find and secure the right home for their retirement for over 50 years. If you’re aged 60 or over and thinking about moving in England or Wales, Homewise can help. With a Home for Life Plan you could secure the home of your dreams for thousands less than the market value, and enjoy living there rent-free, mortgage-free and without any repayments for your lifetime. We’re not an estate agent, we don’t have a stock of property, and we don't own the properties you see on Rightmove or Zoopla, but we do have unique relationships with estate agents, homebuilders, and retirement specialists across the country, to be able to help customers aged 60+ find their ideal home. If you are aged 60 or over, visit our website and contact us to find out how we can help you find the perfect home, and be free of financial burdens in your retirement.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

262 reviews

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4.6

All reviews

(262)

101 reviews in the last 12 months

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Rated 5 out of 5 stars

Charlott

Charlott, a very pleasant young lady, friendly explained what was happening or going to happen clearly an competely.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Home Wise Experience

I had prompt response to initial enquiry, and am continuing to get continued support. Hopefully, it will not be long before I get somewhere, but the team has supplied lists of properties, making it easier to focus my search!

April 14, 2025
Unprompted review
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Rated 5 out of 5 stars

We saw Homewise on Rightmove when we…

We saw Homewise on Rightmove when we were looking for a property, rang them to get more details and they couldn’t have been more helpful.
Nikki was so patient, she went through everything for us, answering all our questions clearly.
For those of us who are a bit older it can be daunting buying and moving, however Homewise have so much experience, they take the time to explain everything. We would happily recommend them.

March 24, 2025
Unprompted review
Rated 4 out of 5 stars

Very helpful

Gary was very helpful, explained things well and answered all our questions.
My only query is I’ve since been told certain properties don’t always qualify and I don’t believe that was made clear, but perhaps I just didn’t ask the right questions.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and caring.

I now have hope for my future Becci was so helpful and caring. Gave me a realistic overview of my future plans, and told me my dream was actually achievable. Thank you

March 20, 2025
Unprompted review
Rated 4 out of 5 stars

I’m in the process of purchasing a…

I’m in the process of purchasing a Retirement Flat in Dorchester via the Homewise Lease for Life plan, Homewise have fundamental in helping with this.
They have excellent staff who help you through the process and are very diligent.

March 17, 2025
Unprompted review
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Rated 5 out of 5 stars

The Homewise 60+ plan is an ideal way…

The Homewise 60+ plan is an ideal way for my wife and I to live out our final years in a really nice house, mortgage free. The first house we chose did not meet our expectations following the Homebuyers report, however, with the help of Homewise we were able to quickly find an alternative. The house we have since secured via Homewise is really excellent and we're very happy with the way things have turned out.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Moving house with the help of Homewise.

I had a lengthy and very interesting conversation with Gary Moores (homewise) at the end of January 2025 in which he explained lots of homewise good points that could help us decide on a near future home move for my wife and myself and whether using homewise would be beneficial to us, I think with a bit of tweaking to the amount of money that homewise would be able to add to our cash realised from the sale of our flat we could probable move forward in the near future.

February 1, 2025
Unprompted review
Rated 3 out of 5 stars

I have had 3 different consultants

I have had 3 different consultants, although I do only speak to one person now.
I get mixed information which is very confusing.
The places I find are passed on to another team who are very rude in their responses, which unfortunately for them was forwarded to me by the consultant.

February 18, 2025
Unprompted review
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Rated 1 out of 5 stars

In 2019 my husband had to take early…

In 2019 my husband had to take early retirement. We went to homewise as we thought about moving to Lincolnshire. Before he signed the lease for life he asked three times would they help his wife (me) move back to sussexthey assured him they would. He passed in 2022 unexpectedly, so after a couple of months I contacted homewise three years later a lot of backwards and forwards they still didn’t help. Their excuse was that a mr Lawson of anchor estates now had the lease which I knew. I had also been in contact with him also. I did everything they asked and even got a buyer for the property but neither were willing to help. Then mr Lawson offer to give me £30.000 to give up the lease, after thinking about it and desperately trying to get back to Sussex I phoned him and agreed, with the knowledge of homewise. As I had to have contact with both. He said it was a one offer and now the price was 10.000. Not having my husband to help me I agreed. For the three years of dealing with both parties and not getting anywhere I did everything myself at 71 years of age. It seems to me that they pray on the elderly so beware. It would of been a lot easier to deal with the ss in Germany then the two people I had to deal with they are making out it was my choice to give up the lease but waiting for 3 years back and forth and nothing happening I had no choice. I even had a buyer for the Lincolnshire home but nobody did anything they just ignored it. The buyer was willing to pay 230.000 now it's on the market for 142.000.they said in their answer they gave me support but they didn't why did it take 3years with no results. They always have a answer but I think they are not frightened of elderly people that's why they pick them and of course its family run they are getting rich on other people

July 29, 2024
Unprompted review
Homewise logo

Reply from Homewise

Feedback is very important to us, and we appreciate you taking the time to share your experience following your decision to end your Home for Life Plan in 2024.

Every customer’s circumstances are unique and we work closely with all parties to create their bespoke Plan, based entirely on our customer’s wishes. Please be assured we have strict and robust processes in place to protect our customers, including the full involvement of their independently chosen solicitor. Homewise does not ‘pray on the elderly’ – we proudly help those who come to us seeking a solution and can enable them to move to a property that meets their wishes, save thousands of pounds, and have the benefit of long-term security for the future, living in their chosen home (rent-free and mortgage-free) for their lifetime.

Whilst we will not share personal information in a public forum, we do acknowledge that you chose to end your Plan early and consequently your Provider offered an ex-gratia payment to you (without having chosen to safeguard there was no requirement for them to do so) at the time of your initial conversation. Then, as some significant time passed and you continued to live in the property, the Provider reduced their goodwill offer at their discretion.

Throughout this time Homewise’s Customer Care team continued to provide support to you, free of charge, as you navigated the process with your chosen solicitor. Contractual obligations and the legalities of terminating a Home for Life Plan were explained and we were in regular contact with you to help progress the matter on your behalf as quickly as possible.

We invite you to reconnect with us directly (service@homewise.co.uk) if you have any feedback on how our team could have better supported you, so we may be able to improve our free service in the future.

We understand you have now moved home and wish you the best for the future.

Kind regards,
Danielle
on behalf of Homewise

Rated 1 out of 5 stars

We are currently working with Homewise…

We are currently working with Homewise to secure our next home. Not easy and straightforward as we first thought, not been good experience so far, it’s very difficult to get a straight forward answer to any concerns, we have felt that they are not getting the best deal for us as a customer , it’s all a bit cloak and
dagger between them and the estate agents. We are not sure if we will still go ahead as things stand.

February 7, 2025
Unprompted review
Homewise logo

Reply from Homewise

Thank you for taking the time to review our service. We value feedback at every stage of the process to help us improve our practices and are proud to be rated ‘exceptional’ by customers.

We pride ourselves on the clear and frequent communication we provide throughout the process but, as with any property purchase, there can be a variety of outside factors beyond our control that may impact response times. Please be assured you have a team of experts working behind the scenes to navigate any complexities and secure your chosen home for you as quickly as possible and for the best price.

The team remain available to answer any questions, and they have been trying to make contact with you to share new updates. If you are unable to reach them at any time, please do call the Homewise office and they will be able to forward your call – 01903 863768.

Best regards,
Danielle
On behalf of Homewise

Rated 5 out of 5 stars

My Home Wise Experience.

My Home Wise Experience.
The attention given and friendly staff. Helpful at all times, helping me through all aspects of buying a home. Being a first time buyer, I can highly recommend Home Wise to anyone. They saved my bacon after being close to being made homeless. Thank you Home Wise.

January 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Wayne and Mikki were helpful

Wayne and Mikki were helpful, reassuring and understanding, whilst explaining the way the process works in a clear, easily comprehensible way. I was made to feel very at ease explaining our situation.

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

I chose a five star rating because…

I chose a five star rating because discussing my situation with Becci was such an uplifting and positive experience, as I have to admit, I'm very nervous about taking the next step on the journey to my forever home. Becci immediately put me at ease, she explained everything in detail straight away and told me all I need to know about Homewise. Becci is efficient, professional and very down to earth with that added, and much needed element of friendliness and humour. I am looking forward to going ahead with Homewise. Very helpful indeed.

January 8, 2025
Unprompted review

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