Homeyfad Reviews 

147
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products, noting their sturdiness, attractive design, and how well they match online descriptions. Reviewers often highlight the careful packaging and the ease of assembly for their purchases. Additionally, some consumers praise the customer service for being responsive, helpful, and professional in resolving issues. However, a significant number of people experienced very long delivery times, often due to products shipping from international warehouses, which was not always clear at the time of purchase. Some reviewers were dissatisfied with the product quality, receiving items that were damaged, flimsy, or did not match the advertised materials or appearance. There are also reports of poor customer service experiences, including lack of communication, false tracking information, and difficulty resolving issues like incorrect orders or refunds.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many reviewers expressing satisfaction with their... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant disappointment. Several... See more

Order

People report ambiguous experiences with order, with many customers expressing significant frustration... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many experiencing significant delays,... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We purchased a set of side chairs a week ago and thought we didn't receive a confirmation email. I posted yesterday a complaining message. Today, we stand corrected! Last night I found the order confi... See more

Company replied

Rated 4 out of 5 stars

The leather bar stools with metal frames are of pretty good quality and feel sturdy. The only downside is the delivery time—since they ship from a warehouse in China, it takes quite a while to arrive.... See more

Company replied

Rated 4 out of 5 stars

Found these bar stools for a decent price here after looking everywhere else. They look very high-end and are comfy to sit on. Delivery was a bit slow and took a few extra days, but I'm satisfied over... See more

Company replied

Rated 4 out of 5 stars

The 4 dining chairs arrived very well-packaged and in good condition. They met our expectations in appearance and after 1-hour of easy manual assembly we are most pleased with our choice of the Home... See more

Company replied


Company details

  1. #164 of 173 best companies in Furniture Store
  2. #4 of 4 best companies in Bar Restaurant Furniture Store
  3. #40 of 44 best companies in Lighting Store

Contact info

3.0

Average

TrustScore 3 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.0

All reviews

(147)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I really love my product🥰

The product arrived beautifully packaged and wasn’t damaged at all. It was exactly what I ordered and I really love it. It added a wonderful vibe to my room! I recommend it.

August 27, 2025
Unprompted review
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Reply from Homeyfad

Dear Filiz Örs,

Thank you so much for your lovely feedback! We truly appreciate your recommendation and support!

Best regards,

HomeyFad

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Rated 5 out of 5 stars

Very good customer service with our order

We ordered a fairly expensive piece of furniture that was delivered in July. We were out of town and did not open the box for several weeks after delivery and discovered that the table had sustained damage. Homeyfad was very helpful and responsive and offered us options including returning the piece or getting a partial refund. Customer service was timely and professional - overall a very good experience with this company.

August 13, 2025
Unprompted review
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Reply from Homeyfad

Dear The Kennedys,

Thank you for sharing your experience and feedback!

We are very sorry again to hear the table arrived damaged, but we are glad our team was able to respond quickly and provide you with options that worked for your situation. It is also great to know you found our customer service timely and professional.

We truly appreciate your understanding and support, and we are happy your overall experience with us was a good one.

Best regards,

HomeyFad

Rated 5 out of 5 stars

Stylish and Functional Bedside Lamps


I was looking for the perfect bedside lamps to create a cozy and calming atmosphere in our bedroom — and these lights exceeded my expectations! The design is modern and elegant, and they instantly made the space feel more inviting. I love how soft and warm the light is — perfect for reading at night or just winding down. Installation was simple, and the quality feels great for the price. I’m so happy with this purchase — it added the perfect final touch to our bedroom decor!

July 23, 2025
Unprompted review
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Reply from Homeyfad

Dear Ольга Пужалина,

Thank you so much for your wonderful feedback!

We are really happy to hear the bedside lamps created the cozy and calming atmosphere you were looking for. It is great to know you like the modern design, soft lighting, and that the installation was easy for you.

We truly appreciate your support and are so glad they were the perfect finishing touch for your bedroom!

Best regards,

HomeyFad

Rated 5 out of 5 stars

High quality, easy to assemble

I ordered a lamp in the form of an airplane for my son. I couldn't find anything similar on other sites for a long time. The quality is excellent, the lamp is metal. The installation was not difficult, my son is simply delighted with such a gift.

June 30, 2025
Unprompted review
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Reply from Homeyfad

Dear Natalia Ignatov,

Thank you so much for your feedback!

We are really happy to hear the airplane lamp was such a special gift for your son and that you were able to find something unique for him. It is great to know you are pleased with the quality, material, and easy installation.

We truly appreciate your support and are glad he is delighted with it!

Best regards,

HomeyFad

Rated 5 out of 5 stars

The slow boat from China


After diligently searching for just the right entry way table I located one on line at HOMEFAD. At the time I purchased it I didn’t know anything about this company and didn’t notice that it was coming from China and would arrive in thirty working days. I was supplied a tracking number to keep track of each destination.
After the boat arrived in California I kept checking the tracking number. To my dismay, the table was delivered to Maine, and I live in South Carolina. I thought to myself “Oh Boy, what have I done”! I waited a couple of days and contacted customer service. I was then sent a different tracking number, and the table arrived within the promised time. However, when I opened the package, the table was damaged. I contacted customer service and told them about the damage. They advised me to take pictures and e-mail them to them. They immediately sent me a choice of either getting a refund or receiving another table. They also sent me a code to be used on my next order. What started out with me wondering about “the slow boat from China” being a mistake turned out to be no problem at all. The customer service was wonderful to work with and always responded to my e-mails as soon as possible. All I can say is “Thank You” for taking such good care of me.

July 10, 2025
Unprompted review
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Reply from Homeyfad

Dear Jan,

Thank you so much for taking the time to share your detailed experience!

We are truly sorry for the initial tracking confusion and the damage you found when your table arrived. We understand how stressful that must have felt.

That said, we are very glad our customer service team was able to step in quickly, resolve the tracking issue, and offer you a refund or replacement along with support for your next order. It is also great to hear our team stayed responsive and helpful throughout the process.

We sincerely appreciate your patience and trust, and we are grateful you gave us the opportunity to make things right.

Best regards,

HomeyFad

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Rated 5 out of 5 stars

Light fixture

I have a light fixture from this store. It is so good! I get a lot of compliments on it. It is very good quality. Highly recommend this company!

July 1, 2025
Unprompted review
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Reply from Homeyfad

Dear Whitney,

Thank you so much for your kind feedback!

We are really happy to hear you love your light fixture and that it is getting so many compliments. It is great to know you are pleased with the quality as well.

Best regards,

HomeyFad

Rated 5 out of 5 stars

I loved that verified all info

I loved that verified all info. Also, quality appears exceptional. Can't wait to get them.

July 7, 2025
Unprompted review
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Reply from Homeyfad

Dear Sandra Pugh,

Thank you so much for your feedback! We are really glad to hear you had a smooth experience.

Best regards,

HomeyFad

Rated 5 out of 5 stars

excellent customer service

I had a couple of questions about a recent purchase and reached out to homeyfad via email. My email was answered quickly, the customer service reps were attentive, and helped settle the issue quickly and fairly.

July 3, 2025
Unprompted review
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Reply from Homeyfad

Dear Karey,

Thank you so much for your kind feedback!

We are really glad to hear our customer service team was able to respond quickly and help resolve your questions in a fair and attentive way.

We truly appreciate your support and are happy you had a smooth experience with us!

Best regards,

HomeyFad

Rated 5 out of 5 stars

Very stylish and functional light…

Very stylish and functional light fixture! HOMEYFAD impressed me with the quality — the combination of wood and metal looks both elegant and modern. The light is soft yet bright enough to illuminate the entire room. We installed it in the living room, and it instantly transformed the space — it feels warm and cozy now. Bonus points for the unique design that fits perfectly into our interior. Highly recommend!

June 18, 2025
Unprompted review
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Reply from Homeyfad

Dear Moroziuk Tetiana,

Thank you so much for your wonderful feedback!

We are really happy to hear the light fixture has transformed your living room and created such a warm, cozy atmosphere.

Best regards,

HomeyFad

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Rated 4 out of 5 stars

Overall good

Overall good. The products arrived intact, seem to be made of decent quality materials, and went together easily. The legs are not perfectly level, but I can deal with that. The tracking was a little bit challenging at first because it was not in English, but Support corrected that for me and while it took a little bit of time to get the product to the US, I always received good communication from the company when I reached out. Overall, this is a positive experience and I got what I expected to receive

June 25, 2025
Unprompted review
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Reply from Homeyfad

Dear John Borzillo,

Thank you so much for your honest and detailed feedback!

We are glad to hear your items arrived safely, were easy to assemble, and met your expectations in terms of quality. We also appreciate your understanding regarding the slight leveling issue and the initial tracking language challenge.

It is great to know our support team was able to assist you and keep you updated throughout the process. We truly appreciate your patience and are happy you had an overall positive experience!

Best regards,

HomeyFad

Rated 5 out of 5 stars

I absolutely loved my light

I absolutely loved my light! I intended it to go above my sink. However, once arrived I wanted it more in my living room. It’s definitely more of a center piece for a larger area :) it looks traditional so and fancy and expensive! The gold is gorgeousssssss. I would definitely buy from this company.

June 14, 2025
Unprompted review
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Reply from Homeyfad

Dear Nikki,

Thank you so much for your wonderful feedback!

Best regards,

HomeyFad

Rated 5 out of 5 stars

Great Products

Just was excited to be able to purchase the items!

May 9, 2025
Unprompted review
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Reply from Homeyfad

Dear Shanna Hager,

Thank you so much for your feedback! We are really glad to hear you are excited about your purchase. We truly appreciate your support!

Best regards,

HomeyFad

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Rated 1 out of 5 stars

Poor quality.

The chair we ordered is super cheap quality. Definitely not worth the price. Picture makes it look really nice and a decent size but after receiving and assembly it is reallt cheap materials, hardly any padding and is really small. Absolutely regret buying. If they were US based I would absolutely go through the trouble of returning it.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

I am hoping the bar stools are the…

I am hoping the bar stools are the right color red for my kitchen. They certainly look perfect in the pix. 🤞

April 8, 2025
Unprompted review
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Reply from Homeyfad

Dear Jan Wild,

Thank you so much for your feedback!

We are glad to hear the bar stools look perfect in the photos. We understand how important the exact shade of red is for your kitchen, and we hope they arrive just as you expect.

We truly appreciate your support and hope you love them when they arrive!

If you ever need more, feel free to come back and check out our new arrivals and special offers.

Best regards,

HomeyFad

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