Hone Health Reviews 

12,234
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 5,149 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical staff for being exceptionally knowledgeable, thorough, and genuinely attentive during consultations, ensuring that every health concern is fully understood and addressed without any feeling of being rushed. Consumers highlight that the overall process is smooth and efficient, making it remarkably easy to schedule appointments, get bloodwork done, and clearly review health test results. However, some customers also noted communication challenges regarding slow follow-up responses and difficulties reaching customer service teams when assistance was needed. A few reviewers experienced specific frustrations with administrative tasks such as account verification and delayed handling of medical paperwork.

What people talk about most

Staff

People report positive experiences with staff, highlighting doctors who are exceptionally knowledgeable,... See more

Service

Users describe positive interactions with service, highlighting fast and efficient consultations. Consumers... See more

Customer service

Consumers find customer service to be positive, highlighting informative consultations and supportive staff.... See more

User experience

Customers report positive experiences with user_experience, highlighting a simple and easy-to-follow process... See more

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction regarding reliability and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an incredible experience with Dr. I during my hormone consultation. He took the time to thoroughly explain my hormone levels, what was happening in my body, and my treatment options in a way t... See more

Rated 5 out of 5 stars

Dr Swain Jones is amazing! She has been very knowledgeable, patient, and empathetic throughout my journey with Hone. Thank you to this amazing company and community, I am able to feel like myself agai... See more

Rated 5 out of 5 stars

My doctor always provides detailed feedback to me about my progress and gives insight into my treatment plan options. I wish I could have him as my GP as I don’t think I’ve ever felt this heard and se... See more

Rated 5 out of 5 stars

Dr. Bevins is kind, patient, understanding, and appropriately inquisitive. I felt heard and understood. He explained things in a way I could comprehend and learned more in our first visit about my hea... See more


Company details

  1. #7 of 53 best companies in Online Pharmacy
  2. #5 of 41 best companies in Health Consultant
  3. #3 of 49 best companies in Online Prescription Medication Vendor

Written by the company

Hone was founded with an unwillingness to accept that "aging" is interchangeable with "declining". We don't focus on turning back the clock or becoming who you used to be, because the real opportunity lies in helping you become the best you can be. We believe that our bodies can be optimized to reach their peak performance, for whatever it is that matters in your life. Hone’s personalized care process is designed to help you relieve symptoms quickly, reach your long-term health goals, and thrive even as you age. Your initial treatment is just the beginning of Hone's personalized health roadmap, developed specifically for your body using the latest health science. As you make progress, you’ll be amazed by what’s possible, and we’ll be there every step of the way with regular check-ins and adjustments to optimize your treatment. Hone’s membership has been created to build a deep relationship where we can partner over the course of your life to help you succeed. We want to celebrate your wins and help you through your losses. Our community rallies around each other and Hone members are always there to help and encourage your progress. The best decision you can make is not to wait any longer–––join our healthcare revolution today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

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4.8

All reviews

(12,234)

4,885 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

DR Osinachi Ajaero

DR. Osinachi Ajaero listened to my issues. Explained to me about my bloodwork and gave me options. Then made sure to explain those options and why one would be a better fit. I left the consult feeling like I had someone who wanted to help me in the best way possible. Thank you.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

very easy to use app

very easy to use app, knowledgeable staff, The Dr. was very thorough and did a great job of going over all my labs with me and explaining everything to me.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Good Doctor

My doctor was very informative and very thorough. He explained everything very well & listened to my concerns. I would highly recommend him to others!

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Dr. Bevins is FANTASTIC!

Dr. Bevins is kind, patient, understanding, and appropriately inquisitive. I felt heard and understood. He explained things in a way I could comprehend and learned more in our first visit about my health concerns than I have in in person doctor appointments. I wasn't rushed, nor did I ever feel dismissed of my concerns. Wonderful doctor!!!

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

Hone employs dishonest bait and switch…

Hone employs dishonest bait and switch practices. You pay $50 (which they make it sound like a good deal for their advertised deal), then they will tell you you have to pay another $155 to get the medicine and the cost of medicine is separate also. My wife just went through this with them. Stay away, there are much better (and cheaper) choices out there.

July 30, 2026
Unprompted review
Hone Health logo

Reply from Hone Health

We are unable to locate a patient account or communication history based on the info associated with this review, so we have submitted a request for more information through Trustpilot. If this is a genuine review from a Hone patient, please respond to that request with your contact details and a member of Hone's Care team will be in touch shortly.

Rated 5 out of 5 stars

10/10 recommend

Dr. Illingworth exceeded my expectations. This is my first experience using Hone and I was very impressed with the knowledge and care he provided. He has experience that makes you feel comfortable and confident. Also worth mentioning, I appreciate the way he understood my symptoms and concerns. Aside from lab work, he understood the concerns I had and made it very easy come up with a solution. I will be taking all the recommendations. I’ve already recommended my best friend and would happily recommend to others.

July 30, 2026
Unprompted review

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