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Peer Reviews 2

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TrustScore 3 out of 5

2.9

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  1. Software Company

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Peer exists because we're tired of seeing you stressed out over your financial experiences anywhere in the world, think about all of the terrible experiences you've had and now imagine the complete opposite of that. Ugly Interfaces. ❌ Long Transfer Times. ❌ Poor Customer Support. ❌ Beautiful UI/UX. ✅ Instant Transfers. ✅ 24/7 Live Chat Support. ✅ 150+ Countries Supported. ✅ 15 Core Services (incl. Flight Bookings, Insurance, Banking, and more...) ✅

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

fixed live chat button bug is blocking profile Button

Poor customer Service! they are ignoring my chat since one week now. My Problem is that the live chat button which is fixed on the bottom right side in the app is exactly blocking the profile button. No function to delete my profile because I don't want to use the app anymore. I have tried to withdraw my XLM 6 times now and everytime there pops a message saying "An unexpected error occured. Please try again." with no further explanation. Live chat agents has very poor english skills. Overall not a trustworthy app! Thats why I want to delete my account which I am not able to!

December 26, 2023
Unprompted review
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Rated 1 out of 5 stars

Attention!

Attention! Scam App from Africa.
Crypto funds can't be withdrawn support ignoring chat and the App is full of bugs. Don't download it or use it.

December 1, 2023
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Reply from Peer

Hi Luke, my name is David Nandwa I'm CEO & Founder of HoneyCoin and I'd love to jump in here to assist you.

1. I can assure you we're not a scam app, and are licensed and authorized to operate in over 150+ countries.
2. Please can you share your username, or any identifier you used to register that's not sensitive information, and I'll have someone on your case in minutes, the likely reason you haven't gotten support is due to the high volume of cases and smaller support windows we have during the holiday season unfortunately.
3. What bugs are you facing? We're a team that iterates quickly and prioritizes our customer's pain points so I'd love to learn more about the issues your facing and I'm even happy to give you some time on my calendar for a call this weekend if the issue is urgent or next week.

Best,
David.

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