Hoobuy Reviews 554

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

They used to be great and have great customer service, but from about 4 months ago till now, their service is pure garbage. It takes 4 months to cancel items, buy items from other agents and months to... See more

Rated 5 out of 5 stars

The seller was moving mad I waited 12 days and he ended up canceling my order. Getting rid of my 50% coupon and that meant my promotional shoe that I got with it wouldn’t ship on time, as It only had... See more

Company replied

Rated 5 out of 5 stars

Title: Absolutely amazing experience with Hoobuy! I spent around 300 PLN for a 9kg package and honestly — it was worth every damn penny. The shoes are absolutely fire — quality is top-tier, th... See more

Rated 5 out of 5 stars

Just completed another order with HooBuy and once again everything went incredibly smoothly. The whole process was efficient and fast — from purchasing to shipping. Prices are amazing, shipping costs... See more

Company replied

Company details

Written by the company

Hoobuy utilizes advanced system technology to improve its operations. Committed to precise technical methods for effective product information transmission, Hoobuy focuses on expanding its cross-border shopping market business. Our aim is to offer comprehensive services that include purchasing, quality checks, storage, customs clearance, and shipping, striving to provide an unparalleled shopping experience.Hoobuy currently serves over 200,000 customers across 200 ccountries, prioritizing their needs and premium service quality.We continuously enhance our services to make cross-border shopping more meticulous and user-friendly.


Contact info

4.0

Great

TrustScore 4 out of 5

554 reviews

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1-star

Replied to 46% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

TRUE EXPERIENCE WITH HOOBUY

First of all Hoobuy have very poor customer service, they reply to you like they are AI or just they dont understand English. "Yes we will refund your money to PayPal" That's not true... they will refund the money to your orginal payment. so i ordered like 4 packs from hoobuy to Poland, my first pack was good but they were busy all the time and back in these days you could see they really tried to be best agents, my second pack was really good, like it was the best of all, delivery time 9 days buy time 1h> and it was 4kg as well+i payed very low fee for 4kg (around 30-40$) my third package umm... not the best... high shipping fee, but buying time etc was good. my last package was just 2 tees and i payed for this ahh lame shipping 40$? are u kidding me? hoo points? scam asf i paid for the shipping coupon (shipping was 120pln and the minimal was 111pln) i couldn't use it becuse i didn't have 111+ pln package like what? i wait for the 2 days for status "the data is provided electronically". last one opinion is about accuracy on package status... like??? what do you mean saying 11-10 or package sended, to where? so yeah hoobuy was for me good experience and bad experience at the end

2 review

But at least hoobuy know how to do good QC, Packing (not resheal) etc. the payment system is simple - without any hooks etc.
Reasheal is not that good but it helping...
promotions is very good and too without any hooks witch they not tell you, so without customer service , shipping price and your parcel status is best agent right now.

I don't recommend hoobuy if u want cheap shipping but if u can pay extra 10-20$ for shipping and get top QC packings etc it's simple, choose hoobuy if not choose acbuy or other good agents.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with hoobuy

This is my second time using Hoobuy my orders was purchased immediately right after ordering their customer service very great.
I Would recommend Hoobuy.
mXYYWgVX

June 6, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Dear friend,We’re thrilled to hear about your positive experience with Hoobuy.

Our team works hard to deliver great experiences, and feedback like yours makes it all worthwhile.

Looking forward to serving you again soon!

Rated 5 out of 5 stars

10/10 customer service

10/10 customer service. I had Shirley as my personal account manager and they were very helpful. Will definitely work again with this company, great services and response time too!

August 8, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Hi friend, your support has meant everything to us.

You’re why we do what we do!

Rated 5 out of 5 stars

I like everything about hoobuy

I like everything about hoobuy, it's a little slow but the quality of products are amazing.

August 3, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Dear friend,We’re thrilled to hear about your positive experience with Hoobuy, Feedback like yours motivates our team to keep improving and delivering the service you deserve.

Rated 5 out of 5 stars

Hoobuy saving me from a bad seller, good customer support

The seller was moving mad I waited 12 days and he ended up canceling my order. Getting rid of my 50% coupon and that meant my promotional shoe that I got with it wouldn’t ship on time, as It only had 3 days In warehouse left. So I contacted Hoobuy and they gave me back my 50% coupon and extended the warehouse duration of the offer. Overall a frustrated experience made bare able by Hoobuy especially Shirley who helped me via discord 1-1.

August 5, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Dear friend,We’re thrilled to hear about your positive experience with Hoobuy.

Feedback like yours motivates our team to keep improving and delivering the service you deserve.

It was a pleasure serving you, and we look forward to doing so again soon.

Rated 5 out of 5 stars

they improved their shipping times so…

they improved their shipping times so much and their service is so good

August 5, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Dear friend,We're thrilled you enjoyed the hoobuy service.

Our team works hard to deliver great experiences&fast shipping to all our customers.

It was a pleasure serving you, and we look forward to doing so again soon.

Rated 5 out of 5 stars

The best customer service

The best customer service by Shirley so grateful of them

August 5, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Hi friend, your support has meant everything to us. Reviews like this remind us why we love what we do! Enjoy, and see you soon!

Rated 1 out of 5 stars

Worst agent doesn’t buy item for a week until it’s sold out

Asked the assistant to buy my product at least 5 times until the day they purchase it’s already sold out. Worst agent ever

August 4, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Dear friend,We’re thrilled to hear about your positive experience with Hoobuy.

Hoobuy now is committed to provide better serive to our all customer,such as premium inspection& customized video etc

Looking forward to serving you again soon!

Rated 5 out of 5 stars

They are very friendly and the customer…

They are very friendly and the customer service replies really fast.

August 4, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Dear friend,We’re thrilled to hear about your positive experience with Hoobuy.

Feedback like yours motivates our team to keep improving and delivering the service you deserve.

It was a pleasure serving you, and we look forward to doing so again soon.

Rated 5 out of 5 stars

Zoe wss very helpful!

July 30, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Hi friend,We're happy you enjoyed the hooby service.

Our team works hard to deliver great experiences.

Looking forward to serving you again soon!

Rated 5 out of 5 stars

hoobuy is fantastic

hoobuy is fantastic, very quick and the payments are fast, but sometime put attention to the product to buy, beacause the 70% is very poor

July 30, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Hi friend,we're thrilled you enjoyed the hoobuy service.

Your satisfaction is our top priority. Feedback like yours is what helps Hoobuy grow and serve you better.

Our team has documented your suggestions and will prioritize implementing feasible improvements in our next update. Thank you for your support.

Rated 5 out of 5 stars

Sophie was great!

Sophie was great and more than willing to help out Thanks Sophie

July 30, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Dear George, Thanks a lot for your positive review!

We appreciate you taking the time to share your kind words.

It was a pleasure serving you, and we look forward to doing so again soon.

Rated 5 out of 5 stars

Very good website

Very good website, I will continue to buy from it and enjoy! Best service and great coupons! It’s the best place to buy from China 🇨🇳 !
NXbLLax8

July 29, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

DearJekinero,thanks a lot for your positive review with Hoobuy.

Hoobuy in the following will lauch more and more activity to support our customers.

It was a pleasure serving you, and we look forward to doing so again soon.

Rated 1 out of 5 stars

Very bad the shipping is 7 times the…

Very bad the shipping is 7 times the value of the products
Order No.: HO6599449250612223067694
Order No.: HO6599449250612130871017
Order No.: HO4896049250611990055121
Order No.: HO4895949250611762574441

June 11, 2025
Unprompted review
Hoobuy logo

Reply from Hoobuy

Hello dear Rania, thanks a lot for your kindly reply

I see you still have several items in our warehouse. you can combine all into one parcel to effectively reduce the shipping fee.

Your any feedback will be highly appreciated~

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