Hood Bikes Reviews 5

Poor experience of a service where the problem I told them about (gears skipping) wasn’t addressed. They said the bike was ready. After a couple of rides I could tell it hadn’t been fixed. Even the chain was dry so that hadn’t been oiled. They took the bike back saying there would be no charge to look at it (bearing in mind I’d already paid £80 for the service). They then went on to replace four parts that they’d missed 😂. I’ll be going elsewhere in future.

Bought a bike Stromer from this cowboy 2 months ago in January only to be informed he not a dealer anymore. Don’t buy anything from him.He must have known he was dropping the brand and didn’t say anything.

Avoid at all costs. What a dreadful company to deal with. The simple act of ordering a cycle was met with delay upon delay, unanswered phone calls both landline and mobile, no order tracking and just plain general confusion. My bike arrived at a couriers miles away who wouldnt touch it as no one told them it was an E bike and was also over the weight threshold paid for. Yes, I collected my own bike a month after ordering ,but at least it had the benefit of being checked over by Hood and carefully placed back in its box using the original staples and banding- how clever of them. To add insult to the stress this place has caused me, they omitted the complimentary light set and multi tool offered as a compensation. Incompetent liars.

Fantastic lads full of knowledge, good selection of bikes and accessories.

The team at Hood Bikes were fantastic from start to finish. From answering all my questions prior to making a purchase to keeping me informed throughout every stage and even delivering my new bike after hours.
Fantastic customer service,I highly recommend them