The ordering process was easy, picking out my hoodie was the hard part since there are so many messages I liked. It takes longer than most companies to receive, but can’t really complain with the pri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The selection of shirts and hoodies is beautiful. I like that there is a selection of colors for many of them. I have bought 2 different hoodies to give as birthday gifts and I really appreciated be... See more
Company replied
Nice and easy to order but if ordering for a gift make sure that you give yourself 2-3 weeks before you need it... the products themselves are really nice soft and good quality, And on the plus side w... See more
Company replied
i am so very pleased by the customer support i have received helping me to resolve this problem! i understand that issues occur, but your ongoing commitment to make things right was outstanding! I... See more
Company replied
Company details
- #257 of 315 best companies in Clothing Store
Written by the company
At Hoodies for Heroes, we believe change starts with you. That’s why every item we create is designed to make people smile, spark positivity, and support a greater purpose. We’re more than a clothing brand—we’re a movement to make the world a better place through everyday acts of kindness. A portion of every purchase helps support mental health programs across the globe, so your order doesn’t just look good—it does good, too. Whether you’re treating yourself or gifting someone who needs a little love, our goal is simple: to spread joy, empower people to make a difference, and remind others that they’re not alone. With over 100,000 customers and a growing community of kind, caring humans, we’re on a mission to create meaningful change—one smile, one product, and one act of kindness at a time. Because together, we can brighten the world—starting with yours.
Contact info
1823 Maryland Avenue, Unit 28149, 14305, Niagra Falls, United States
- support@hoodiesforheroes.shop
- hoodiesforheroes.shop
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality of garments was extremely poor
Quality of garments was extremely poor. Shipping appears to have come from China! On requesting details to return order informed that goods to be returned to USA. Would not recommend supporting this “charity”.
July 25, 2026
Unprompted review
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I am a new customer
I am a new customer. Initially I was frustrated with the length of time it was taking to receive my order. The communication on the status was great. Once I rec'd my order I was pleasantly surprised with the quality. I love both items I ordered ! Thank you for your Mission !
July 24, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Lana 🌸,
Thank you for giving us a chance as a new customer. We are so glad the updates helped while you were waiting for your order.
It is wonderful to hear that once your items arrived, you loved the quality and were happy with both pieces. Your kind words about our mission truly mean a lot to us.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your lovely feedback and support. 🌸
Quality is terrible & Returns cost a fortune!
Quality of the bags is terrible. Items are shipped from a UK warehouse but returns are to the US so it costs £20+ to return anything - a deliberate deterrent to returning their overpriced products!!! Don't fall for the 'half price' special offers, as even then, they are not worth the money!
July 24, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Catherine,
We are truly sorry for the inconvenience caused and for the experience you had with your order.
We appreciate you taking the time to share your honest feedback with us. Your comments are important and help our team review where we can improve the quality of our products, our return process, and the overall customer experience.
Please contact us directly at support@hoodiesforheroes.shop so our team can take another careful look and assist you further.
Thank you for bringing this to our attention. 🌸
Wrong color and poor service
I ordered a salmon colored shirt based on the actual description on their website. I received a pale pink shirt. When I questioned this requesting a replacement, I was told it was the correct color and the pictures may not be as they actually are due to lighting. Never mind the description they listed as SALMON. I was told I would have to pay to send the shirt back - for their error. They claim they are a small business but I am one person as well. I could see paying to send back if I changed mt mind but it was a blatant description error n their part. They do not care about their customers. Only the money. I will donate to mental health elsewhere.
July 20, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Kristen,
We are truly sorry for the inconvenience caused and for how this experience felt on your end.
We appreciate you taking the time to share your honest feedback with us. Your comments are important, and they help us review how we present product details, handle customer concerns, and improve the support experience we provide.
Please contact our team directly at support@hoodiesforheroes.shop so we can take another careful look and assist you further.
Thank you for bringing this to our attention. 🌸
Love the products what the company…
Love the products what the company stands for and exceptional customer service!!!! Highly recommend
July 20, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Angel 🌸,
This is so wonderful to hear. We are truly happy that you love the products, the purpose behind Hoodies for Heroes, and the service you received from our team.
Your recommendation means a lot to us and helps us continue sharing messages of kindness, hope, and support with more people.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind words and support. 🌸
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The best customer service
The best customer service, they go the extra mile too help with any queries and the products are great value providing thoughtful gifts and uplifting inspirational quotes for getting you through difficult times .
I brought a lovely gift for my daughter and a sweatshirt for myself. Thinking already the meaningful gifts I can get for family and friends
July 16, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Georgina 🌸,
Your message truly means so much to us. We are so happy to hear that our team was able to help with care and that you feel supported whenever you have a query.
It is wonderful to know you found meaningful gifts for your daughter and yourself. We love hearing that the quotes and messages bring comfort, encouragement, and a little light during difficult times.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind words and for thinking of sharing Hoodies for Heroes with your family and friends. 🌸
NOPE, NOPE, NOPE
Just a heads-up for anyone thinking of buying from this company.
I ordered one of their hoodies because the message really resonated with me. Unfortunately, the quality was really poor and nowhere near what I was expecting.
To be fair to them, they refunded me in full, not without any hassle. I wouldn’t recommend the hoodie itself based on the quality I received, it was terrible.
Just sharing my experience in the hope it helps someone else before they spend their money.
July 5, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Becky,
We are truly sorry for the inconvenience and that your experience with your order was not what you had hoped for.
We appreciate you taking the time to share your honest feedback. We are glad the full refund was processed, but we also understand that the experience should have felt easier and more supported from start to finish.
Your comments are important to us and will help our team review where we need to improve our products and customer experience.
Please contact us directly at support@hoodiesforheroes.shop if there is anything else we can assist you with.
Thank you for bringing this to our attention. 🌸
Fantastic Organisation Fantastic…
Fantastic Organisation Fantastic Quality Clothes Fantastically Awesome Cause. Awesome people who genuinely respond to all questions and comments Very easy ordering with very quick delivery times
All round Fantastic Company
July 22, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi David 🌸,
What an amazing message to receive. We are so happy to know that you feel this way about the quality, the cause, and the people behind Hoodies for Heroes.
It means so much that your questions and comments have always felt genuinely answered, and that ordering and delivery have been easy for you. Support like yours reminds us why we do what we do.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your fantastic feedback and for being part of our community. 🌸
Good communication via email delivered…
Good communication via email delivered on time. Bag is lovely also got a free cap.
July 18, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Sharon 🌸,
This is lovely to hear. We are so glad your order arrived on time and that the email updates helped keep everything clear along the way.
It is wonderful to know you love the bag, and we hope the free cap was a nice little extra to enjoy too.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind feedback and support. 🌸
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Beware of the Dragonfly delivery service.
Myself and family members have ordered multiple products on more than 1 occasion. My complaint is with their delivery company...Dragonfly. We actually had a driver steal something from us under the pretense of borrowing it. So I filed an online complaint with Dragonfly giving them the shipment details, the driver's name and phone number after he ghosted us. And no response from Dragonfly. And no other way to contact them. Hoping that someone from Hoodies for Heroes contacts me, so that they can get their attention to do something about this. Otherwise I won't be making any future orders with Hoodies for Heroes. Can't trust the drivers their delivery service uses. So sad.
June 22, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Jacky,
We are truly sorry for the inconvenience caused and for the concern this delivery experience has brought you and your family.
We sincerely appreciate you taking the time to share this with us. Delivery concerns like this are important, and your feedback helps us review what happened and understand where we need to improve the overall customer experience.
Please contact our team directly at support@hoodiesforheroes.shop with your order details so we can look into this carefully and assist you further.
Thank you for bringing this to our attention. 🌸
Customer service provided a prompt…
Customer service provided a prompt response
July 21, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Kathryn 🌸,
Thank you for sharing this with us.
We are so glad our team was able to respond to you promptly. We always want customers to feel heard and supported when they reach out, so your feedback truly means a lot.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
We truly appreciate your kind feedback. 🌸
I love the positive and personal…
I love the positive and personal messages in the products and emails! There are many opportunities to purchase, but no pressure 💖🌟💐🥰
Love and hugs❣️❣️❣️
July 21, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Bernice 🌸,
Your message is full of warmth, and it truly made us smile.
We are so happy to hear that the positive messages in our products and emails feel personal and meaningful to you. Knowing they bring encouragement without pressure means a lot to our team.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for sharing your love, kindness, and beautiful energy with us. Sending love and hugs right back. 🌸
Good customer service…
Issued 20% discount as the first one I tried did not work
The response time was really quick
Good customer services
This is my second order
Really pleased with my purchases
July 22, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Carole 🌸,
This is lovely to hear. We are so glad our team was able to help quickly when the first discount did not work.
It means a lot to know this is already your second order and that you are really pleased with your purchases. Your continued support truly encourages us.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind feedback and support. 🌸
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We've known people who have suffered…
We've known people who have suffered from depression and some people who are not with us anymore because it's got too much for them.
Both myself and my daughter suffer from depression, my daughter has a lot of anxiety problems.
Hoodies for Heroes since we came across them We've ordered quite a few times and love the words that are printed on all the items.
They're only an email away if you need some advice.
The delivery service is second to none.
July 21, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Gillian 🌸,
Your message truly touched us.
We are so grateful that you and your daughter found comfort in the words printed on our items, especially with how personal and meaningful this cause is to you. Knowing that the messages can bring even a little strength, hope, or reassurance means more than we can say.
We are also very happy to hear that you have ordered from us several times and that the delivery experience has been a good one. Your trust and support mean so much to our team.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for sharing this with so much heart and for being part of our community. 🌸
Great products fast delivery
Fast delivery with updates all along the trip. The quality of the t-shirt is brilliant, heavy material well made. Great fit. I love it. The necklace and bracelet are beautiful too, look lovely on.
July 1, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Carmel 🌸,
What a lovely review to read. We are so happy your order arrived quickly and that the updates helped you follow it along the way.
It is wonderful to know the T-shirt felt well made, had a great fit, and that you love the quality. We are also glad the necklace and bracelet were just as beautiful for you.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind words and support. 🌸
NOT Help for Heroes - don’t be fooled - Chinese company
NOT Help for Heroes! Yes, you’ll be fooled like I was. The ‘sweatshirt’ was a shiny material not cotton- looking as I had expected. The one I received was dirty and I complained - asking to return it for a refund. I was told to keep it and did receive a replacement. Guess what? No replacement received. Avoid.
July 2, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Carolyn,
We are truly sorry for the inconvenience caused and for the experience you had with your order.
We appreciate you taking the time to share your honest feedback. It helps us review how we can improve the quality of our products, our communication, and the way we support customers when concerns are raised.
Please contact our team directly at support@hoodiesforheroes.shop so we can take another careful look and assist you further.
Thank you for bringing this to our attention. 🌸
Bag was excellent quality
Bag was excellent quality. Service and delivery was fast and well communicated.
June 25, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Rae 🌸,
This is so lovely to hear. We are really happy that you loved the quality of your bag and that your order arrived quickly.
It also means a lot to know the updates along the way were clear and helpful for you. We always want customers to feel looked after from the moment they order until their package arrives.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind feedback and support. 🌸
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I highly recommend this company
I highly recommend this company. Not only do you get wonderful apparel. All proceeds go toward mental health/suicide prevention!
July 20, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Carla 🌸,
Your recommendation truly means so much to us.
We are so happy to hear that you love the apparel and that the mission behind Hoodies for Heroes is something you connect with. Support like yours helps us continue sharing messages of hope, kindness, and awareness for mental health and suicide prevention.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind words and for being part of something meaningful. 🌸
Order received 20 July 2026
My recent order of 2 t-shirts was received in good condition on 20 July 2026, also received a complimentary cap. Thank you
July 20, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Lotus 🌸,
We are so happy to hear that your order arrived safely and in good condition.
It is wonderful to know you received your two T-shirts and the complimentary cap as well. We hope you enjoy wearing them and that they bring a little extra positivity each time.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind feedback and support. 🌸
Brilliant products
Brilliant products socks, keyring and bags purchased. Packaged and arrived perfectly. Lovely cause to support.
June 25, 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Kat 🌸,
This is so lovely to hear. We are really happy that you loved the products and that your socks, keyring, and bags all arrived perfectly packaged.
Your support for the cause means a great deal to us, and we are grateful to know that your order brought you a good experience from start to finish.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind words and support. 🌸
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