Hookandladder Reviews 

5
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(5)

1 review in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I went for food with the girls today .in…

I went for food with the girls today in Hook&Ladder,
I have to say the experience was amazing and so was the food.
The manager Shauna and staff are very efficient and friendly.
no matter how busy she was
she took time to make sure we were happy with everything, and if their anything else she could do for us .
Over all a very pleasant experience,
It is a very busy café, and sometimes you can be waiting for seats
but well worth it in my opinion .
Highly recommend.

October 2, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ate in Corbally a few times… very…

Ate in Corbally a few times… very disappointed each time. It is extremely understaffed and shocking prices. It took 20+ minutes to even take our order and much longer for it to come. I ordered pancakes and asked if I could get some bacon as an extra and they charged me 3 euro for 2 strips. Also could be cleaner as the tables were sticky and the glasses were smudgy. Will not be going back.

February 23, 2025
Unprompted review
Rated 1 out of 5 stars

Had lunch in CastleTroy.

Had lunch in CastleTroy.. ordered a caprese bruschetta - which came with nearly no mozzarella on it..
a slice of bread with some tomatoes! Some salad thrown around the plate. All for 10.95. A dish prepared to make money and not to serve food.
That was ridiculous. I left and had to go eat somewhere else.
Will never ever step into that place again.

July 7, 2022
Unprompted review
Rated 2 out of 5 stars

:( Bland and underwhelming.

Had lunch in Hook&Ladder in Dooradoyle and got the fire cracker borito.
Very bland, no flavour. Waiting in a corner seat for 15 minutes before we were offered a glass of water.
Glasses that came were dirty and full of smug marks.
But the thing that got me the most was the ad ons, brace yourself, they charge €3 for a sausage €3 for ONÉ sausage, you could buy a jumbo packet of sausages for that. Mental, absolutely mental. Rip off republic is back.

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Safari chairs

I ordered two safari garden chairs from Hook and Ladder. They were delivered the next day. Although garden furniture is not what you might associate Hook and Ladder with, I find these chairs a great buy and value for money. looking forward to put them out on the patio for a cuppa coffee in the morning sunshine.

April 15, 2021
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look