Hoops + Chains LDN Reviews 238

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting items are well-made, durable, and do not tarnish, even with daily wear. Many appreciate the unique and stylish designs, often receiving compliments. The delivery service is frequently highlighted as quick and efficient, with items arriving promptly and well-packaged. Furthermore, the customer service team is widely commended for being helpful, responsive, and going above and beyond to resolve issues. However, some customers experienced issues with their orders not being delivered or facing significant delays, with a few reporting a lack of communication from customer support regarding these problems. Additionally, a small number of reviewers found certain earrings to be uncomfortably heavy or to have posts that were too thick, causing discomfort or even falling off.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Many customers praise the great quality of the jewelry,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers consistently praise the speedy and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the support team for being... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering was simple enough. I did worry about delivery but contacted the customer care helpline and they reviewed the order and chased it through and apologised so I can’t ask for more really. My... See more

Rated 5 out of 5 stars

Royal mail buggered up the order n didn’t deliver. Emailed and had a super quick response with a real human who cared and sent a replacement delivery first class arriving in time to gift at Christmas.... See more

Rated 5 out of 5 stars

I bought a necklace & earrings for myself, & a charm for a birthday gift. Really lovely quality items at great prices. The charm had a bit of a quality issue on one side, but this was quickly replaced... See more

Rated 5 out of 5 stars

Absolutely LOVE my haul from hoops and chains! I actually lost one of my earings almost as soon as I'd received them and emailed to ask if I could buy a singular one to make a pair again, they emailed... See more


Company details

  1. Jewelry Store

Written by the company

HOOPS + CHAINS LDN is a bold London-based jewellery brand specialising in fun statement waterproof pieces inspired by London culture. Taking cues from the U.K. rave scene, all pieces are designed in Brixton, South London. It's for people who aren't afraid to live their 'fuckit' moments and say what they think, even if they have to hide the chains under their clothes when it's time for work!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

238 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great costumer service :)

Due to no fault of their own, the whole shipping process was pretty horrible - but the costumer service of Hoops & Chains where so kind and determined to help me. We worked it out together and I’m really happy with the service ànd the necklace. Thanks so much!

April 29, 2025
Unprompted review
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Rated 5 out of 5 stars

Hoops and Chains never lets me down

Hoops and Chains never lets me down. The quality is exceptional, all my pieces have a nice weight to them. Unlike a lot of other brands I’ve purchased these pieces really haven’t tarnished . Love my Goddess chain almost as much as the Esme. Summers pending so holiday hoops pending 🥳🥳🥳

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Quality

I’ve just bought another chain from hoops & chains and the quality is exceptional. I have a spinner that I’ve never taken off even in the shower for two years. Still perfect 🤩 I can’t recommend this company enough design, quality and service 🔥

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Stunning quality …

Stunning quality and the weight of the jewellery you would think it's real gold my daughter brought me my first few pieces and after receiving them on Motherday I placed an order for my self straight away and will definitely be buying more

March 31, 2025
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Rated 5 out of 5 stars

Great products and service!

Bought a few bits from Hoops & Chains and they’ve all been great.
With my most recent purchase, I wanted to exchange a ring as it was too big and the service was super friendly and easy.
Highly recommend!

April 8, 2025
Unprompted review
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Rated 5 out of 5 stars

BEWARE. Chains others will envy.

My chain arrived very quickly in a cute little box. And of course within minutes my wife said 'Ohhhhh, I realllllly like thaaaat......' So she also got a chain for her birthday. We love 'em. Thank you!

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks H and C

Thanks H and C, I absolutely love my earrings and necklace and the I’ve had lots of compliments, I couldn’t find anything I thought was interesting in my local town so I was really chuffed when I found you on the Gram! Beautifully packaged and arrived quickly. Special mention to Scarlett who helped me choose some more earrings for my daughter a week later… she’s clearly knows what’s on trend as my daughter was impressed with my choice!

March 7, 2025
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Rated 5 out of 5 stars

I am a regular customer and love every…

I am a regular customer and love every items I have purchased from them. The quality of the chains and styles are very good and original. I keep on getting compliments and I highly recommand my friends to buy from them.

March 16, 2025
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Rated 5 out of 5 stars

I love their jewellery

I love their jewellery. I only wear hoops n chains, they last and last. I've had my chain for at least 3 years and it's still untarnished. They're also at a perfect price and quality for those of us who don't want to wear throwaway rubbish, but don't want to pay for real gold when I'm constantly losing an earring!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, exactly like the photos, really good quality jewellery and super fast delivery too!

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

I agree that your service was not up to…

I agree that your service was not up to yr usual standards but I sent an email & you rectified yr service. A ‘Don’t be a D..K necklace I sent to my pal broke & you replaced it straight away, top notch service & im so pleased as I love your jewellery & your customer service, thank you. YAY. Flo.

March 1, 2025
Unprompted review

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