Hoops + Chains LDN Reviews 238

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting items are well-made, durable, and do not tarnish, even with daily wear. Many appreciate the unique and stylish designs, often receiving compliments. The delivery service is frequently highlighted as quick and efficient, with items arriving promptly and well-packaged. Furthermore, the customer service team is widely commended for being helpful, responsive, and going above and beyond to resolve issues. However, some customers experienced issues with their orders not being delivered or facing significant delays, with a few reporting a lack of communication from customer support regarding these problems. Additionally, a small number of reviewers found certain earrings to be uncomfortably heavy or to have posts that were too thick, causing discomfort or even falling off.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Many customers praise the great quality of the jewelry,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers consistently praise the speedy and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the support team for being... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering was simple enough. I did worry about delivery but contacted the customer care helpline and they reviewed the order and chased it through and apologised so I can’t ask for more really. My... See more

Rated 5 out of 5 stars

Royal mail buggered up the order n didn’t deliver. Emailed and had a super quick response with a real human who cared and sent a replacement delivery first class arriving in time to gift at Christmas.... See more

Rated 5 out of 5 stars

I bought a necklace & earrings for myself, & a charm for a birthday gift. Really lovely quality items at great prices. The charm had a bit of a quality issue on one side, but this was quickly replaced... See more

Rated 5 out of 5 stars

Absolutely LOVE my haul from hoops and chains! I actually lost one of my earings almost as soon as I'd received them and emailed to ask if I could buy a singular one to make a pair again, they emailed... See more


Company details

  1. Jewelry Store

Written by the company

HOOPS + CHAINS LDN is a bold London-based jewellery brand specialising in fun statement waterproof pieces inspired by London culture. Taking cues from the U.K. rave scene, all pieces are designed in Brixton, South London. It's for people who aren't afraid to live their 'fuckit' moments and say what they think, even if they have to hide the chains under their clothes when it's time for work!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

238 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Ace range of jewellery

Ace range of jewellery. Great price in the sale too - really like their branding, styles, comms. Refreshing to deal with actual real people and not a bot!!

January 17, 2025
Unprompted review
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Rated 4 out of 5 stars

Fast delivery

Fast delivery. Socks great. Earrings felt very lightweight for the money but still pretty.

November 27, 2024
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Rated 5 out of 5 stars

Amazing necklace

Amazing necklace, love the quality and weight!
Very good communication with customer service regarding delivery time as it was a present and needed it before a certain time.

November 30, 2024
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Rated 5 out of 5 stars

Fun Fun Fun!

I don't live in London anymore but these guys are still an absolute VIBE!
Well made, good quality and robust enough to deal with club sweats, gym sweats or just being a Hot Mess sweats! Designs are fun and stylish and a good way to express yourself without breaking the bank. Mwah! Love Ya babes!

November 4, 2024
Rated 5 out of 5 stars

Amazing jewellery + great service

Hoops & Chains do the best non tarnishing jewellery. They are my go to for banging gold pieces. The service is excellent too. Fast delivery and great communication.

October 28, 2024
Rated 2 out of 5 stars

Do not return

I love the design and brand, but the customer service doesn't work. I bought a few pieces and wanted to return some of them so I contacted them. They gave me a wrong address at first and said I should send it with a tracking number. I checked the address online and asked them if it is the right one, and the confirmed, that the Adress online was the right one. So I payed the shipping on my self and did so. About two months later nothing happened so I wrote again and they wanted reminder about the order, so I sent them again my Order number and tracking number. Month after that still nothing... So I wrote again and now am waiting

November 3, 2024
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Rated 1 out of 5 stars

Gutted

I absolutely love the design and the make and didn’t have a problem when I first ordered, however the second time I ordered I feel like the hoops were abit to heavy and also one of the hinges was loose resulting into one of them falling of and being lost which I’m gutted about

October 1, 2024
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Reply from Hoops + Chains LDN

Hey Sofi, I'm really sorry to hear that. We'd love to sort this out for you - I'll ping you an email :)

Rated 2 out of 5 stars

love the brand but the earring closures don’t work.

I love this brands necklaces so I’m really sad to say this is the second time I’ve bought earrings and the closures didn’t work.
This set the butterfly back that kept falling out from the first wear, the third time this happened when I was out and the back is now lost.
The first set I bought was a clasp closure which never stayed done up so that earring also kept falling out, I had to stop wearing them after just a couple of wears. This is why I tried buying butterfly grips the second time.
I would avoid buying earrings of all kinds after these experiences and I feel like I’ve sadly wasted my money and will have to spend more to replace them.

October 9, 2024
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Reply from Hoops + Chains LDN

Hey Claire, I'm really sorry to hear this! I have just sent you an email as we'd love to rectify this and get you sorted :)

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