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Review summary
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Was looking to this business as a for value potential for using in my company. Then I see whom they are assisting. Any company that would aid in, or help 'spin' violence that harms others is worthy of... See more
Our experience with Hootsuite has been incredibly frustrating. There is no way to reach a real person by phone, chat, or email to resolve even basic account issues. We signed up in October, and b... See more
Company details
About Hootsuite
Written by the company
Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place.
With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.
Hootsuite Academy has helped thousands of professionals and organizations boost their social IQ with free online education and paid certifications in social media marketing, social selling, and the Hootsuite platform.
With Hootsuite, users can schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions from one dashboard.
Hootsuite Academy has helped thousands of professionals and organizations boost their social IQ with free online education and paid certifications in social media marketing, social selling, and the Hootsuite platform.
Contact info
111 East 5th Avenue, V5T 4L1, Vancouver, Canada
- hootsuite.com
1.3
Bad
554 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 7% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HootSuite went from $125 a year to…
HootSuite went from $125 a year to almost $700 a year in no time. Then, when we tried to cancel they billed us for the full yearly amount, not once but TWICE! We can't get away from the charges! Stay away from them, you can't call, chat or email to get an answer from anyone. Also, Facebook blocks any post posted through HootSuite from being boosted.
June 20, 2023
Unprompted review
Reply from Hootsuite
Hi Alice,
Thank you for providing your contact information! However, I see my colleague Carlos reached out to you to follow-up for additional information as we can't find an Hootsuite account under your email address provided. Could you please provide the email address associated with the Hootsuite account? If you have any questions, please feel free follow up with them in the same email thread as we'd be happy to help!
Also, you can certainly boost Facebook posts via Hootsuite. Here's an article that covers the steps to get set-up correctly: https://help.hootsuite.com/hc/en-us/articles/4408632887067-Boost-a-Facebook-post. Certain posts, like shared posts, cannot be boosted. To learn more about why your boost is unavailable, see the Facebook help article "Why is my boost unavailable?": https://www.facebook.com/business/help/1575107409431290
All the best,
Margaret
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Avoid this company!!! Do not pay for services in advance
Avoid this company!!!, their customer service is terrible should you need help. Even as a loyal customer who has previously recommended their product they are not interested in helping resolve an issue and their "Computer says no" approach sums up their approach to customer care.
28/06/23 still no update
June 1, 2023
Unprompted review
Reply from Hootsuite
Hi Michael, thank you for providing your contact information! We are experiencing a very high volume of tickets, and we are doing our best to get back to all of our customers as quickly as possible. I've escalated your issue with our team and we'll aim to get back to you soon. Appreciate your patience, Margaret
£1,300 charge refund
edited-these guys resolved my issue quicker than any other company would. This company is truly reliable.
June 12, 2023
Unprompted review
Reply from Hootsuite
Hi Shaharyar, appreciate the feedback! Glad our team could help resolve your account. Please let us know if there's anything else we can help you with in our email thread. All the best, Margaret
Free account finished without notice
Answer: again, I haven't been informed. Good try! Original: Free account finished without notice, losing my time because I had some posts scheduled. Now I'll have to redo everything again using another tool. The world is taken by rich people who only abuse the poor ones.
June 11, 2023
Unprompted review
Reply from Hootsuite
Hi Jose,
Thanks for being a Hootsuite customer and reaching out. I'm sorry to hear that the transition caught you off guard as we have been communicating to all customers in-product as well as via email, offering promotions for free users to upgrade to our Professional Plan in advance of March 31 — at which point we began restricting access to our free plan. While we would love for you to stay and grow with us, we also understand if upgrading to our Professional Plan is not possible at this time. More information on how to manually deactivate your account can be found here (https://help.hootsuite.com/hc/articles/12298621810203) — however, this is not required. We appreciate your understanding and patience during this time.
All the best, Margaret
Good tool but getting too expensive…
Good tool but getting too expensive compared to competitions
June 1, 2023
Unprompted review
Reply from Hootsuite
Hi Doug! Thanks for the candid feedback. Appreciate your taking the time to leave us a review. All the best, Margaret
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Be very careful with updating your plan
You really need to be aware of what you are signing up for, when updating your free plan to premium with Hootsuite. We updated our plan last year to Premium, with a pricing of less than 50 USD pr. month (billed annualy). After a while, we did not get much use of the tool, and stopped using it but kept our account as we had paid for a year. A year later I received an email with an invoice, charging us around 1500 USD for a new year of subscription. Fair enough if this is done on a monthly basis, similar to other SaaS solutions. But here, no email to give us a heads-up in advance and especially no email mentioning a price that has doubled since last year. This sort of business is so unethical in many ways, charging small business huge amounts without a warning, and they are fully aware of this problem happens to many users who forget to unsubscribe before a year runs out. I tried to contact Hootsuite, to avoid them from withdrawing the amount, as we want to cancel our plan on the exact same day. A week later and still no response to my ticket (and they even mention they expect to respond within 24 hours) and meanwhile they have withdrawn the full amount of 1500 USD. BE AWARE with creating an annual plan with these guys. It is a lot of money for a small businesses. I would never recommend anyone to use Hootsuite, based on this experience.
June 7, 2023
Unprompted review
Reply from Hootsuite
Hi Zacharias!
Thank you for your patience in following-up on your inquiry. Given our high volume of support tickets, we are doing our best to get back to all of our customers as quickly as possible.
I see my colleague Camila has already responded in your email thread. If you would like to cancelling the account as a whole, please note the instructions provided by Camila and let her know when you have completed the steps such that we can move forward to next steps. If you have any questions, please feel free follow up with her in the same email thread as we'd be happy to help!
All the best,
Margaret
Very poor customer service experience
Very poor customer service experience. Have asked on three occasions why it is not possible to schedule reels and that the aspect ratio size always says it is wrong even when it's not.
Not worth the money. Better alternatives out there.
June 5, 2023
Unprompted review
Reply from Hootsuite
Hello Becca,
This is Dayana from the Hootsuite Support Team, following up on the review we received recently.
I understand you did not have the best experience with Hootsuite and our Support Team. I would like to take the opportunity to switch that around and provide a better experience.
I understand you had issues with scheduling Instagram reels using the Hootsuite platform. Sorry for any inconvenience you may have come across when publishing your reels.
If you need assistance with the workflow or you wish to further investigate what the error may be, please let me know, I'll be happy to assist.
Kind Regards,
Dayana | Customer Support Advocate
Hootsuite is a good tool to amalgamate…
Hootsuite is a good tool to amalgamate social feeds and data analytics from one platform.
May 27, 2023
Reply from Hootsuite
Appreciate your review, Sapna! Glad to hear Hootsuite is performing as a one-stop solution for your team. Have a great week!
Unexpected Subscription
Last week I was charge for an annual subscription that I had at Hootsuite. I wasn't really expecting that and our small business wasn't able to pay it at this time. I reached the support and they were really helpful, in a week they answered with the perfect solution for us, a exceptional refund that will really help us!
May 29, 2023
Unprompted review
Reply from Hootsuite
Hello Miguel, Thank you for taking the time to provide your feedback on our support! Glad to hear our team was able to help resolve your account. All the best and take care, Margaret
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Accidentally left my personal card…
Accidentally left my personal card details attached the old company account I worked for and was charged for a new year's subscription. When i realised the mistake, i contacted Hootsuite who replied very quickly and refunded me the money immediately. Appreciated!
May 22, 2023
Unprompted review
Reply from Hootsuite
Great to hear it, Bekah! Thank you so much for taking the time to leave us a review and share your feedback. Have a great weekend!
Refund required
Hootsuite have taken £1268.00 for a service we haven’t used. We signed up for the free trial last year and gave it a go for a week and didn’t like it. We didn’t get any reminders to cancel so membership continued. Now this payment has left the business account and we do not want membership to continue. We are a small business and cannot afford this payment.
Lack of communication, lack of correspondence, we thought this was cancelled. Difficult to contact customer services.
How do I get this payment back?
April 23, 2023
Unprompted review
Reply from Hootsuite
Hi Simon! I see my colleague Gloria has already been in contact with you regarding your account. Please note that we send out a notification within 7 days of the end of your trial. Given our high volume of support tickets, we are doing our best to get back to all of our customers as quickly as possible. We appreciate your patience! All the best, Margaret
Reply from Hootsuite
Hello Grace,
This is Dayana from the Hootsuite Support Team, following up on the review we received recently.
I understand you did not have the best experience with Hootsuite and our Support Team. I would like to take the opportunity to switch that around and provide a better experience.
To better assist, can you please help me with the email address associated with your Hootsuite account as well as the issue you were experiencing with the platform?
I'm looking forward to hearing from you on this matter.
Kind Regards,
Dayana | Customer Support Advocate
This is literally a waste of time and…
This is literally a waste of time and effort. You can't post Facebook Reels, 30% of the time scheduled posts don't post.
I have clients on social media and this has made it so we've missed so many posts which has impacted our sales.
And the only "fix" is to disconnect and reconnect, which still doesn't work.
I'm switching to something else.
May 11, 2023
Unprompted review
Reply from Hootsuite
Hi Rebecca, thank you for trying out Hootsuite! I'm sorry to hear that your experience hasn't been a good fit for your specific business requirements. I see my colleague Dayana has been in touch with you regarding your account. If you could provide more information in the email thread and we would be happy to explore next steps. We are doing our best to get back to all of our customers as quickly as possible.
Appreciate your patience, Margaret
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Fine, but clunky...
It's a fine platform for cross-channel publishing, BUT two issues:
a/ it's slow and clunky to use -- if you're trying to set up messages for a week, for instance, it feels like you're constantly clicking on multiple buttons and adding the same info in again and again..... nothing is 'quick and easy'
b/ analytics is lacking. I can go super deep on some things, but I'm left scratching my head about the most rudimentary questions -- like "so, of what I published last week, what worked?"
Also lacks some features like typefully and others have -- ability to set up Twitter threads, etc.
Overall it's fine, but I'm not sure I'd choose it today if starting from scratch on a platform
May 4, 2023
Unprompted review
Reply from Hootsuite
Hi Ed, thank you for reaching out!
I wasn't able to find a Hootsuite account or open ticket associated with your name. If you haven't already, please submit a request via our portal: https://help.hootsuite.com/hc/en-us/requests/new. I have sent an email via Trustpilot to ask for your contact information, specifically your Hootsuite Account Email Address (which is not shared publicly). I'd be happy to follow-up on your account. We are doing our best to get back to all of our customers as quickly as possible.
Appreciate your patience, Margaret
Not a fan
This site lacks control over posts. For example, I can't invite collaborators on Instagram posts. A lot of times I get an alert stating that my Instagram reel post didn't post because of some error that is not clear. When there is no issue posting directly to IG. This is a poor scheduling social media website that costs a lot of money. I only use it for twitter because it's the only platform that never gives me issues. It's a lot of money for one social media platform to work consistently. Also, your services don't really pertain to my business of creating art and getting more people to more site. This site has no edge over any of the other scheduling sites
May 5, 2023
Unprompted review
Reply from Hootsuite
Hi Sarah, thank you for reaching out!
If you're looking to collaborate with your team on Hootsuite to plan your social media strategy, I'd recommend checking out our Team Plan: you can set permissions, easily assign and manage incoming messages, and keep your team in line and on brand. As for Instagram scheduling, here's a great help article that helps address common issues: https://help.hootsuite.com/hc/en-us/articles/1260804249970-Troubleshoot-Facebook-and-Instagram-publishing-errors
Please feel free to reach out to our team for assistance if you would like our help to dive into your account and see what may be causing the errors.
All the best,
Margaret
User Experience in the dashboard and…
User Experience in the dashboard and calendar are very easy to navigate and schedule posts.
May 4, 2023
Unprompted review
Reply from Hootsuite
Hi Evan! Appreciate your taking the time to leave us feedback as part of your great review. Take care and all the best! Cheers, Margaret
I am able to make my postings on time…
I am able to make my postings on time and on MY time! The ease of finding what I need and being able to use all the extras Hootsuite provides is a plus!
May 4, 2023
Unprompted review
Reply from Hootsuite
Hi Mary Ann! Thank you for taking the time to write your review: happy to hear Hootsuite is helping you take back your time and manage your schedule :) Have a great weekend ahead! Cheers, Margaret
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posts don't post when you schedule them…
posts don't post when you schedule them which is truly frustrating. There is no customer service available for the size of the company and the cost of the software. honestly weighing the cost vs the service your loosing. wont be renewing.
May 3, 2023
Unprompted review
Reply from Hootsuite
Hi Ruben, thank you for providing your contact information!
I see my colleagues have been in touch with you before and Camila has asked for additional details such that we may help you diagnose your account:
> What social network is failing
> Screen shot of the error message showing on your Planner (click on the failed post to see error message)
> Date of the post failure
Please let us know in the existing email thread and we would be happy to explore next steps. We are doing our best to get back to all of our customers as quickly as possible.
Appreciate your patience, Margaret
I just ended my free trial
I just ended my free trial, and this platform is excellent. It provides me with a solution to manage my own and my client's content easily. I plan to stick with the basic package, and I highly recommend it
May 1, 2023
Unprompted review
Reply from Hootsuite
Hello William! Thank you so much for your kind review. I'm glad to hear you had a great experience through your trial. Please feel free to check out our resources & blog for more tips and strategy. All the best, and a have a great rest of your week! Cheers, Margaret
posting items for diffusion
April 22, 2023
Unprompted review
Reply from Hootsuite
Thanks for taking the time to leave us a great review, Betty! Appreciate it. Have a great rest of your week :) Cheers, Margaret
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