Purchased some additional deck dome lights in April. Ordered 3000K lights. Due to weather and other issues, did not install until October. Found that the lights were 5000K, which did not match the oth... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Their shipping rates are ridiculous for a small order. However, they had brown chain link fence, which is nearly impossible to find. We decided to drive from NY to Ohio to pick up our order. Excellent... See more
Company replied
Sott was very informative. As expertise led me to the items needed to finish my project after two weeks of running around to different fence companies that did not have what I needed Your service i... See more
Company replied
Had a fairly large order delivered of hardware and a few rolls of 6ga chainlink. First time ordering larger items for delivery but they exceeded my expectations as always. Highly recommend Hoover Fenc... See more
Company replied
Company details
- #1 of 7 best companies in Building Materials Supplier
- #1 of 5 best companies in Fence Supply Store
Written by the company
Hoover Fence Company has been a supplier of fence and fencing related products for over 40 years. We provide products to contractors, retailers, and homeowners throughout the United States. We strive to make your fence buying experience a great one. As a small family owned business with our name as our trademark, we must always value the commitments and promises made to our customers and our suppliers not only as a responsible business entity, but because our family name is at stake. We are proud of this contrast to corporate America.
Contact info
4521 Warren Ravenna Rd, 44444, Newton Falls, OH, United States
- 330-358-2335
- hooverfence.com
4.8
Excellent
6K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service excellent support!
Excellent service excellent support!
Scott was friendly, timely response to questions!
Overall a great company to deal with.
October 21, 2025
Reply from Hoover Fence Co.
Thank you very much for the stellar review! We are happy to hear that Scott offered you great customer service and support:) Thank you for continuing to shop with us and we wish you luck on your project!
Easy to navigate site.
October 13, 2025
Reply from Hoover Fence Co.
We are glad to hear that you had an easy time shopping with us online! Thank you for taking the time to leave us a great review:) We hope your new Lockey Edge kit and self-closing hinges work well for your gate project!
Quick shipping, heavy steel
Quick shipping. Needed the hinge ASAP and got it in a couple days. Wish the shipping was less expensive but I understand you are shipping steel. And they are certainly solid and heavy-duty. Work exactly as expected and easy to weld.
October 21, 2025
Reply from Hoover Fence Co.
Thank you for continuing to shop with us and for leaving us a five star review! We are happy to hear that the pressed steel Butt Hinge was just what you needed to complete your project:) We wish the ship rates would come down a bit too:( If you aren't in a rush, we are always happy to see if we can quote you for USPS on in stock items. Just reach out to a sales associate for a custom shipping quote the next time you need to place an order.
Best customer service!
September 29, 2025
Reply from Hoover Fence Co.
Thank you for letting us know how impressed your were with our customer service!! We appreciate you taking the time to leave us a review and for continuing to shop with us for your project needs. If you ever have a question or need assistance finding product, please do not hesitate to reach out to us:)
Customer service!
Ashley P. was a pleasure and very helpful, had the quote, processed email and invoice in the same day. Received the material within the week of placing the order. Great Job Ashley!
October 16, 2025
Reply from Hoover Fence Co.
Thank you for letting us know that Ashley gave you great customer service and that your shopping experience was both quick and easy! Our team works hard to make sure that you get the materials that you need, when you need them, to complete your projects without a hitch! We appreciate your continued business and can't wait to assist you on your next project:)
Great experiance
Customer service was excellent in reviewing and helping us with our purchase. product was good quality, and wait time was minimal. We are very please with with this company and would definitely recommend them!
October 9, 2025
Reply from Hoover Fence Co.
Thank you very much for taking the time to leave us a fantastic review! We are glad that we were able to help you find what you needed to complete your project and hope your new gate looks great!
Great experience with A+
Great experience with hoover fence co, from the easy to navigate online store, to the top notch quality products, fast shipping well packaged delivery that arrived undamaged and on time. I will be using hoover fence co. again for my future purchases of quality fence installation tools.
October 16, 2025
Reply from Hoover Fence Co.
Thank you for the A+ endorsement!! It means a lot coming from a fellow fencing company! We hope we can become your go to for fencing supplies and our customer service team is always available should you need any recommendations or assistance finding materials for your projects. We hope you enjoy working with your new PulJak and Pull'r:)
Wonderful quality resource
Great service- turnaround time was amazing. The quality of the wood and workmanship are outstanding! Great resource
October 16, 2025
Reply from Hoover Fence Co.
Thank you for the wonderful review! We are happy to hear that you love your new Nantucket Post Cap dressings:) We hope your project looks fantastic!
Great customer service
Fast, reliable service. That is outstadning. Product arrives perfect and on time. Cannot ask for more. Great job!
October 16, 2025
Reply from Hoover Fence Co.
Thank you for continuing to shop with us and for leaving us a five star review! We are happy to hear that your shopping experience has been great each time and we hope we can help again for your next project:)
Great Service
Purchased some additional deck dome lights in April. Ordered 3000K lights. Due to weather and other issues, did not install until October. Found that the lights were 5000K, which did not match the others previously installed. Contacted customer service, they researched my claim and confirmed that the incorrect lights had been shipped. Even though 6 months had gone by, they sent me replacement lights and a prepaid UPS tag to ship the others back. Great service.
October 9, 2025
Reply from Hoover Fence Co.
Thank you very much for the great review! We are sorry that we made a mistake but are glad that we were able to remedy it quickly for you. We hope your new lights look great on your deck!
Good customer service
October 16, 2025
Reply from Hoover Fence Co.
Thank you for the compliment and for continuing to shop with us! We are always available, should you need any assistance finding product or placing an order. We also have great resources available on our website for your cantilever gate project. We hope the new rollers work great with your gate!
Reply from Hoover Fence Co.
Thank you for continuing to shop with us and for taking the time to leave us a great review! We are happy to hear that we've been delivering consistent, quality, service to you for all of these years😁Please reach out to us if we can be of any assistance!
So far, so good
So far, so good. 2x 68” driveway gate panels went up easy and are hanging square and straight 2 weeks in.
Very happy with this purchase. A huge improvement over the previous wood framed panels. Well engineered and nice heavy gage materials right down to the latches
October 6, 2025
Reply from Hoover Fence Co.
We're happy to hear that your Adjust-A-Gate kit was easy to work with and that your new drive gates look great! You shouldn't have to worry about the gates losing square with this kit. If you ever notice gate sag, be sure to check your gate posts. It can go a long way if you brace your posts at the first sign of them leaning. Thank you for leaving us a five star review and we hope your gate looks great for years to come!
Great Service
Fast and accurate. Order processed and delivered! No issues. Exactly what I was looking for. TY
October 13, 2025
Reply from Hoover Fence Co.
Thank you for taking the time to leave us a great review! We're glad that we had the rollers that you needed in stock and were able to get them to you on time to complete your project:)
Great Overall Experience
Hoover Fence had the gate parts I needed. Price was great and shipped fast! Great overall experience!
October 2, 2025
Reply from Hoover Fence Co.
Thank you for leaving us such great compliments! We hope you will keep us in mind for your next project and wish you luck with your gate repair!
Beautiful residential entry gates
We’ve had excellent customer service regarding our residential gates. We’ve done this twice over the past couple years.
October 2, 2025
Reply from Hoover Fence Co.
Thank you for continuing to shop with us and for leaving us wonderful review! We hope your new hinges look great with your gate and work just as you planned:)
Customer Service
Customer service and my sales rep was very knowledgable. Helped me make the right buying decision. Received the product quickly.
October 1, 2025
Reply from Hoover Fence Co.
Thank you for letting us know that you received great customer service! We hope to be of assistance with your next fence project:)
Fast shipping...
October 8, 2025
Reply from Hoover Fence Co.
Thank you for leaving us a five star review! We're glad we got your drop rod to you quickly:)
Great 5 STAR Experience!
Best price online with shipping, UPS shipping no USPS, heavy gate drop rods packed well & still in the box! No AI product misinformation on the website like Amazon. Great 5 STAR experience.
October 7, 2025
Reply from Hoover Fence Co.
Thank you for the awesome review! We are thrilled that you noticed the care that goes into getting our customers exactly what they shopped for; quickly and un-damaged. AI has nothing on us real people;) We hope your new drop rod works great on your gate!
Reply from Hoover Fence Co.
Thank you for the five star review! We do our best to ship product like you needed it yesterday, so were glad we were able to deliver for you;)
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