HooYu Reviews 

accepted multiple documents then said it required a mortgage statement. Don't have a mortgage. So wouldn't verify our ID's.
We've been through Internet ID verification before with others with no problems.
This service is - it wouldn't let me use the words I'd like to express my contempt for this service.

Bloody awful waste of time. Apart from climbing inside teh camera I literally cannot get any closer. The banks should ditch this as I now will not be able to open an account.

Uploaded my I.d multiple times and kept rejecting.the worst I.d upload service I have ever used.i applied for a virgin credit card and had to upload I'd via this service.never had this problem with other companies verification process.i will never apply to anyone who uses them&can't even obtain any kind of help.

The concept is a good idea. But because I had to take my glasses off I couldn't see the instructions. I had to get my wife to read them to me.
Also the ticks were grey not green but apparently it went through OK.
Glad I don't have to do it again.

Had the misfortune to use this app by my conveyancing solicitor. I even had to get a newer smartphone in order to download it. After 6 stressful tries it would not accept my photo, and as I do not have a photo drivers licence the app then promptly said I had failed the ID checks. No check means no house sale! Instead I took my documents to my estate agent who checked them in person. Simple! Stupid childish name for a useless app.

Having sent proof of ID documents to HooYu I kept receiving automated emails requesting for the very same information I had already sent. No explanation was given as to why they wanted the information sent again. You cannot seem to contact a human being to discuss . You are stuck in a loop with a ridiculous robotic process. So frustrating!!

I didn't believe the reviews until I tried it.

Kept sending copies of driving licence until it refused to accept it anymore.

Wow, this is Royal Bank of Scotland official method of confirming identity.

Shame on them.

I received request for identity check from Yoohu. I don't really know why as I already have the access needed to run the charity account that I am treasurer for. The live check photo was a farce. Without my glasses I could not read the instructions. My husband says it says move closer. How can you get any closer when your nose is touching the screen!!!. It refuses to accept my driving licence. I don't have a passport or ID card so am at a loss to know how to resolve this. This is the most awful company which screams identity theft. Bring back human checks. If the banks didn't keep closing branches this wouldn't be necessary.

Very poor, wont accept ID

Company will just not accept legal documentation as being genuine. Have sent bank statements, photos of cards and other documents proving I am me but all refused

Refused to accept government photo ID as ID, limited document acceptance and appalling hardware integration. Help services, utterly useless.

Total disaster from the beginning. This automated system with no apparent human oversight accepted one bank statement from me but everything else I presented was rejected. It then insisted I provided a mortgage statement as proof of address. As I have no mortgage that left us stuck.

I spoke to my lawyer who glibly told me that they could not proceed with our house sale/purchase until we satisfied the demands of this clearly unfit for purpose company.

The result? We dismissed our lawyers (recommended by our agents Yopa), found a sensible law firm and dealing with humans completed ID verification within an hour.

If anyone uses this company for ID verification you have been warned. Not only is HooYu unfit for purpose, it persisted in bullying me to complete ID checks multiple times a day for almost two weeks after we dismissed our lawyers. If I could give a negative score I would.

Further, if we ever find ourselves having to go through another ID check and the company uses HooYu we will walk rather than support crass incompetence. Dear reader, I suggest you do the same for the sake of your sanity!

pity i cannot give less than 1 star
First of all the app is difficult to see properly on the phone especially the check boxes are so dimly lit I only discovered them by accident and I have good vision and don’t wear glasses.
It took over twenty attempts to photograph my driving licence which required both sides. This was due to the camera jittering around all over the place and taking photos while the camera was still moving
I recently received a message from them requesting proof of address etc which was rather confusing as they already had a copy of my driving licence and passport in addition to other documents according to their specifications.
I was only given two options 1. Mortgage repayment or 2. Or driving licence. Regardless of which one I clicked on the continue button was grayed out not allowing me to continue . As a matter of fact they already have my driving licence which was approved and I do not have any mortgage repayments as I own the property.
I did telephone them the day before yesterday and spoke to a lady about my concerns and after checking she said it would be ok and made a note on the system and advised me if I get any other requests for id to ignore them.
In spite of this assurance I now get another request for the same information and I am getting very frustrated and concerned that this complete lack of professionalism is going to impact on the sale of my house.

I requested, by a letter sent by post to the Royal Bank of Scotland, a transfer of funds to my account, in the same name at the same address, with Société Général in France. Both accounts have been held for over 30 years. I enclosed an RIB giving full details of the French account but, from past experience, expected some further check of my identity. Someone who claimed to be from RBS phoned and I answered the two questions he asked. All that remained, he explained, was for me to click on the link I was about to receive: something everyone is constantly warning me against doing! If I followed the instructions and sent a photo-copy of my passport with a selfie that I was to take on the spot (to prove that I was still alive at that moment!) my money would be released to me. I stressed to him that I am a reluctant internet-user and have no idea how to add photos to a message or site but he assured me that I just had to follow instructions and that the whole process could be completed within two minutes. Not by me it couldn't. I presumably took far too long trying to work things out and also send a message to RBS because suddenly a message flashed up on the screen that my request had been rejected on suspicion that I could be preparing a cyber-attack. I can't give you the exact wording because it flashed off again immediately.
I am 77 years old, do not possess a computer, tablet or scanner and have never been suspected even of cyber-competence, let alone cyber-terrorism. Perhaps I should feel flattered, but the experience left me stressed, frustrated and very angry. "Hoo's munny R we talking about here?" I screamed at the dog.
I am now determined not to use this ridiculously named site, even if I learn how to, and will try again by post with various printed proofs of my identity.
What are banks thinking of to entrust such an important process to this company?
Thank you, TrustPilot users, for showing me that I am not alone.

The name 'hooyu' linked to Nat West for me screams out scam so I will do nothing. It seems that this may infact be legitimate but I wonder what genius dreamt up such an awful, if I may say' unprofession looking name. Nat West already have my details so I don't feel inclined to respond . Had the message explained more about what was wanted and why and didin't have the suspicious looking address I may have replied. But I believe the matter is already closed, so I'm going to do nothing until I receive a written request.

i have lived and worked in the uk for the past 22yrs, i hold a permanent residential visa, full uk driving license, run ltd company for the pass 18 yrs, have a mortgage, pay council tax, i hold x5 Nat West accounts and x1 Nat West credit card, etc.....recently applied for a personal loan and was advised my ID needed to be verified, well that's the complaint according to hooyu staff i don't hold the document therefore I'm an illegal alien in this country i proudly call my home. i wrote several times to them trying to explain the and providing numerous documents showing they were not correctly informed and needed to check carefully my documents before making such stupid finding, no chance they continued to state I'm an illegal alien, to say i was offended and hurt is totally disappointing, i have since formally complained to Natwest..

Submits all required documents.

They continue to send passive aggressive messages detailing how many hours/days it’s been since they issued the request.

Check portal again, green ticks everywhere.

They refuse to elaborate.

??????????

If this costs me my flat purchase, I will be… frustrated.

uploaded several pieces of ID that were rejected each time, despite being exactly what was asked for, in the lighting that was required - human operator unable or unwilling to go on and check - case of computer says no and nothing done about it. Absolutely awful.

Shame I can't leave minus 5 stars since HooYu are total Rubbish and can't fathom why any reputable company would wish to use them for Id checks! They are unable to find the camera on my phone whereas companies such as Revolut have no such issues! Worst still they went on sending reminder text messages for weeks waking me up just before midnight every night and in my latest encounter with this miserable outfit I am bombarded by emails and text messages even though the bank in question verified me by other means! The sooner that bona fide companies realise the damage to their reputation by association with HooYu the better for all concerned!

This is just a horrible experience. After all the credit checks you have to go through the shi**iest ID check company HooYu, which cannot read any ID you provide and rejects no matter how clear of a photo you provide. Ultimately, Natwest said that they could not process my ID and could not give the credit card which was pre-approved. I had a near-perfect Experian credit score and was pre-approved for almost all credit cards. Just because of this terrible ID check company of Natwest, my credit score has been ruined. Take my advice, never even think about applying for Natwest's card.