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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their effectiveness and how well they perform. Many people appreciate the excellent value for money, finding the prices reasonable for the quality offered. The staff and customer service team are frequently highlighted for their helpfulness, positive attitude, and ability to make customers feel special, ensuring a pleasant and supportive experience. However, some customers were not happy with specific products, finding them underwhelming in terms of color, scent, or size, and felt they didn't work as intended. A few reviewers also mentioned issues with customer service regarding product efficacy, stating that their concerns were not adequately addressed, and they felt blamed when products didn't meet expectations.

What people talk about most

Product

Users describe positive interactions with the products. Many reviewers praise the high quality,... See more

Quality

Reviewers consistently express satisfaction with product quality. Many praise the outstanding quality, noting... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the dedication, kindness,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the superb and excellent... See more

Price

People report positive experiences with price. Customers consistently praise the reasonable and fair pricing,... See more

Based on these reviews

Rated 5 out of 5 stars

I absolutely love this brand and their products. I searched and compared a number of brands when I was looking for a layered / complete self grooming range and so glad I chose Horace. Their products,... See more

Company replied

Rated 5 out of 5 stars

Tip Top! I’m so pleased I’ve found Horace. The products really help keep my skin hydrated. Love the exfoliating tonic, followed by one of the serums that sink into my skin. The vitamin C + Glycolic Ac... See more

Company replied

Rated 5 out of 5 stars

I was looking to freshen my toiletries starting with my scents . I had a look on the net and found Horace. This was the first time I purchased without first testing, and from someone I had never he... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Horace products! What I particularly appreciate is the high quality — I can genuinely feel the difference on my skin compared to other brands I've tried. My skin feels cleaner, softe... See more

Company replied


Company details

  1. Cosmetic Products Manufacturer
  2. Cosmetics Store

Written by the company

Horace ce sont des soins efficaces, fabriqués en France et adaptés à toutes les carnations, à tous les types de cheveux et de peau.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

754 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The products are excellent

The products are excellent - the eye cream in particular is so good I have had to buy another for my wife to use! And I have found the customer service fantastic - friendly and very quick.

February 26, 2024
Unprompted review
Horace logo

Reply from Horace

Hello Julien, how are you?

Thank you for your amazing review!
Happy that you enjoy our products so much 💙

Take care!

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Rated 5 out of 5 stars

Better for your wallet, the environment and your body

Excellent value for money. A superior product that lasts longer than inferior products and is therefore more cost effective, better for the environment, and better for your body.

February 22, 2024
Unprompted review
Horace logo

Reply from Horace

Hello Andrew 👋🏻

Thank you for taking the time to give us some feedback, and for leaving us a great review !

Glad you like the products so much. 💙

We really appreciate it :)

Take care,
The Horace team

Rated 5 out of 5 stars

Horace is my husbands favourite brand…

Horace is my husbands favourite brand he just loves the products, the smell, the look and of course how well they work, we will always shop with Horace the team are so friendly and just give that personal touch with their kind messages of thanks and appreciation for shopping with them definately a 10/10 for us!🥰❤️

December 18, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Joanne 👋🏻

Thank you for taking the time to give us some feedback, and for leaving us a great review 💙
We're delighted that your husband enjoys the products :-)

Take care,
The Horace team

Rated 5 out of 5 stars

Great Products

I stumbled upon one of their stores in the Marais district of Paris before Christmas by chance, and, despite my school-level French (pardon!), they were really helpful and welcoming. I purchased the face cleanser, mattifying cream, and firming gel and really love the products. They perform well and are realistically priced; I can't wait to try more!

February 8, 2024
Unprompted review
Horace logo

Reply from Horace

Hello LN 👋🏻

Thank you for taking the time to give us some feedback, and for leaving us a great review 💙
We really appreciate it :)

Take care,
The Horace team

Rated 5 out of 5 stars

Christmas present

My husband liked the Horace present. The whole order/delivery process was no problem at all. After shave smells lovely, earthy not too strong. The packaging was very sturdy.
Looking forward to ordering more of Horace range.
Thank you & good luck

December 25, 2023
Unprompted review
Horace logo

Reply from Horace

Hello NL👋🏻

Thank you for taking the time to give us some feedback, and for leaving us a great review 💙
We're delighted that your husband enjoys the products :-)

Take care,
The Horace team

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Rated 1 out of 5 stars

Pretty disappointed.

Pretty disappointed.

Purchased the shampoo, conditioner and a shower gel.

All 3 products do not have a pleasant smell, the shampoo and shower gel do not sud at all, I have used these twice and had to use a substantial amount to be able to wash properly.

For £41 worth of products I doubt these will last me a month.

Safe to say I will not be purchasing again.

January 8, 2024
Unprompted review
Horace logo

Reply from Horace

Hello Aaron 👋🏻

Thank you for your review.

We're sorry to hear your experience with products, this isn't usual.

If you wish you can contact us at team@horace.co, our team would like to better understand what's happening in order to help you :-)

Best wishes,
The Horace team

Rated 5 out of 5 stars

The quality of the grooming products…

The selection of grooming products was great, natural, and great of value while not sacrifice quality for harsh chemicals. Théau along with the customer service team was helpful and kind!

November 15, 2023
Unprompted review
Horace logo

Reply from Horace

Hello DT 👋🏻

Thank you for this lovely review 💙
We're happy to hear you enjoy our products :)

Your feedback means the world to us, it's very touching!
We'll pass it along to Théau and the rest of the team.

Best wishes, take care,
The Horace team

Rated 5 out of 5 stars

Every product is amazing

Every product is amazing

I have bought multiple products from Horace from the aftershave to skincare line. All of them have been a great quality, smell amazing, good sizes and have been delivered quickly. Can’t recommend enough!

November 21, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Simon 👋🏻

Thank you for this lovely review 💙
We're happy to hear you enjoy our products :)

Your feedback means the world to us, it's very touching!

Best wishes,
The Horace team

Rated 5 out of 5 stars

I have been using Horace products since…2017

I have been using Horace products since their inception. They are without exception the best products that I’ve ever used. The team listen to customer feedback and create products which deliver their promise. Thee products are functional, pleasing to use & keep skin in top form. If skin is in need of repair & isn’t how you’d like it to be, then a customised plan will start your journey to a much improved routine when excellent results. The Horace team works above and beyond to meet clients needs & do it with the friendliest and most genuine manner that I have ever encountered. That’s why after many years, I am a loyal customer ( and an extremely satisfied one) 5 stars for the products and a standing ovation for the Horace team 👏🏻👏🏼👏🏽👏🏾⭐️⭐️⭐️⭐️⭐️

November 25, 2023
Unprompted review
Horace logo

Reply from Horace

Hello James,

How are you ?

Thank you a thousand times for your lovely review!
He means the world to us and to me!

Thank you for your long loyalty, your daily support over all these years, and your kindness each time, with each member of our team.

You are a rare person James, and I am happy to have the chance to talk with you, every time. I want this to last a long time!

Take care James,

Théau

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Rated 5 out of 5 stars

Excellent products

Excellent products, perfect customer service, I use Horace products daily since many years.

November 22, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Simon 👋🏻

Thank you for this lovely review 💙
We're happy to hear you enjoy our products :)

Your feedback means the world to us, it's very touching!

Best wishes,
The Horace team

Rated 5 out of 5 stars

Great quality earthy and human friendly…

Great quality earthy and human friendly products, slick customer service and quick delivery. The men’s roll on deodorant, hair wax pomade and Rich face moisturiser are sublime. Looking forward to trying more of the Horace range. A few pounds more than the Lowe cost high street alternatives but well worth the money.

November 21, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Mark 👋🏻

Thank you for your review 💙
Your feedback means the world to us, we're very happy to hear you enjoy our products :)

Take care,
The Horace team

Rated 5 out of 5 stars

Horace are one of my favourite brands

Horace are one of my favourite brands. Their shaving gel is amazing and I use it all the time. Get some now. But not too much as I need some.

November 20, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Tom 👋🏻

Thank you for this nice review 💙
We're happy to hear you enjoy our Shave Gel :)

Your feedback means the world to us!

Best wishes,
The Horace team

Rated 5 out of 5 stars

Good customer service

Good, straightforward website. Nice and clear. Service was fast. I received my EDP quickly and without problems. Good customer service. The EDP smells great

November 6, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Gavin 👋🏻

Thank you for this lovely review 💙
We're happy to hear you enjoy our products :)

Your feedback means the world to us, it's very touching!

Best wishes,
The Horace team

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Rated 5 out of 5 stars

Excellent service

Excellent service, the products are 1st class. I use the face serum and moisturising cream and they are far the best products I have used.

November 6, 2023
Unprompted review
Horace logo

Reply from Horace

Hi Simon, how are you ?

Thank you so much ! 💙
I'm glad you like our products so much!

Rated 5 out of 5 stars

Great company, love the products. Excellent customer service!

This company is great. Love the products, something for everyone, reasonably priced, quality is unmatched but far above all is the customer service. Emails feel personal rather than automated. Any queries are answered in good time and delivery is made very quickly. I would happily recommend this company and its products to anyone looking to improve their cosmetics use.

September 17, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Petros 👋🏻

Thank you for taking the time to leave us a review 💙
Your feedback means the world to us, we are really touched :)

Take care,
The Horace team

Rated 5 out of 5 stars

Love this brand

Love this brand. Excellent customer service.Will be buying again soon.

October 31, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Ryan 👋🏻

Thank you for taking the time to leave us a review 💙
We really appreciate your feedback :)

Take care,
The Horace team

Rated 5 out of 5 stars

All the products I use from Horace are…

All the products I use from Horace are excellent the quality and uniqueness are there for all to use something for everyone. Fantastic customer service, easy to order super quick delivery I highly recommend Horace.

October 2, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Paul 👋🏻

Thank you so much for this nice review 💙
We're really touched by your words. :)

Take care,
The Horace team

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Rated 5 out of 5 stars

Looking for a top quality range..?

Looking for a top quality, comprehensive range or men’s products at a competitive price? Look no further.
Been using Horace for quite a while now and their complete range is excellent, it’s always expanding and has pretty much everything you could need.
Really good, genuine products, simply packaged and do an outstanding job. The fragrances of the products are brilliant and unique. Favourites include the charcoal face wash (a small amount goes a long way!) the SPF face moisturiser is the best I’ve tried, the eucalyptus deodorant smells great and does the job and the beard oil is excellent - great fragrance and light enough to be worked into the beard down to the skin easily.
Shipping used to be from France and took 5 days or so but the last few orders have been shipped from the UK and arrived within about 48 hours! Awesome!

October 28, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Andy 👋🏻

Thank you for this lovely review 💙
We're happy to hear you enjoy our products :)

Thank you also for noticing the faster shipping from the UK, our teams worked really hard for this, and your feedback means the world to us!

Best wishes, take care,
The Horace team

Rated 5 out of 5 stars

Great Company!

Brilliant company, brilliant products! Always very fast delivery from France, couldn’t recommend Horace more highly.

October 27, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Mrs D 👋🏻

Thank you so much for taking the time to leave us a nice review 💙
We really appreciate your feedback :)

Take care,
The Horace team

Rated 5 out of 5 stars

7 orders later, an honest review

Just received my 7th order and couldn’t be happier. Incredible products with good, natural ingredients, all manufactured in France. 💙🤍❤️

Amazing to see premium-quality products being sold for an affordable price, this is not something you can easily find nowadays…

My personal favorite is the Purifying Face Cleanser combined with the Tonic Lotion and the Mattifying Face Moisturizer. I started with these 3 products, which are perfect for a daily skincare routine, and eventually explored more products, which all turned out equally as good.

Safe to say I’ve found my permanent skincare routine!💙

October 16, 2023
Unprompted review
Horace logo

Reply from Horace

Hello Ilya👋🏻

Thank you for this lovely review 💙
We're happy to hear you enjoy our products :)

Your feedback means the world to us, it's very touching!

Best wishes,
The Horace team

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