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Company details
Written by the company
Horizon eSIM is a prepaid travel data provider operated by LuShen L.L.C., a company registered in Pristina, Kosovo. We help international travelers get online without swapping their physical SIM card or relying on expensive roaming. Customers can choose from more than 1,000 active prepaid data plans across 190+ destinations. Each plan shows the data allowance, validity and price before purchase. Travelers install the eSIM over Wi-Fi before departure, then the plan activates when it first connects in its coverage area. Horizon can be used for maps, messaging, bookings, email and hotspot data while the customer's regular SIM remains available for calls and texts, subject to their home carrier's charges. Our regional focus includes dedicated Kosovo data plans and a separate eight-country Balkans plan covering Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Greece, Montenegro, North Macedonia and Serbia. We state these coverage lists clearly because Kosovo is often omitted from products described broadly as European eSIMs. Customers can manage trips online, monitor remaining data, receive low-data alerts, add another destination plan and top up compatible eSIMs without installing a new profile. We publish setup and compatibility guidance in English and Albanian and provide customer support when help is needed. Horizon eSIM is the consumer brand of LuShen L.L.C., business registration 812292598, Agim Ramadani C3/7, 10000 Pristina, Kosovo. Our terms, privacy policy, refund policy and contact details are published at horizonesim.com.
Travel data for the Balkans and beyond
Written by the company
- Kosovo coverage, stated clearly
- Horizon offers dedicated Kosovo eSIMs and a multi-country Balkans plan, with transparent data allowances, validity, coverage, and prices shown before checkout.
Contact info
Agim Ramadani C3/7, 10000, Prishtinë, Albania
- info@horizonesim.com
- horizonesim.com
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Outstanding
The eSIM worked perfectly during my trip around Europe. It was very easy to install, connected as soon as I arrived, and the internet was fast and reliable everywhere I went. It made travelling much easier because I did not need to buy local SIM cards. Very convenient and worth the price. I would definitely use it again.
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