Horizon Management Reviews 

40
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

If could rate lower than 1 star, I would. Genuinely a terrible company who could not care less about the people living in the properties they manage. We have had nothing but unresolved issues, ignore... See more

Company replied

Rated 5 out of 5 stars

Horizon manage our block The Pointe. They are without a doubt the the very best in the business. For our newly formed RTM they have gone above and beyond in their Support, professionalism, hones... See more

Rated 5 out of 5 stars

_Much better than our last managing agent. Some people really need to get a grip as to their expectations in an industry which is pure negativity where everyone expects a champagne service on a beer b... See more

Company replied

Rated 5 out of 5 stars

I’m a tenant in one of the Blocks Horizon manage in Bradford and I had issues with my front door, where I got locked out of my apartment twice in a week. My Lettings Agent Leef Property Managem... See more

Company replied

Company details

  1. Real Estate Agency

Written by the company

Experts in Block Management. More than just bricks and mortar. We manage residential and mix-use blocks nationwide. We are a paper-less technology based company that allows us to keep costs as low as possible for our leaseholders and ensures that issues are resolved as efficiently as possible.


Contact info

4.0

Great

TrustScore 4 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(40)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would Recommend

Horizon only took over my block a few months before I sold up so I only have limited experience but it was all positive. Very helpful, professional people.

January 4, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great company

Great company, whole team has always been helpful and responsive when dealing with any issues we have come across .A massive thank you! Absolutely satisfied and highly recommended .

December 1, 2023
Unprompted review
Horizon Management logo

Reply from Horizon Management

Thank you very much indeed for your feedback! Delighted that you've had a great experience, we'll pass this onto the team!

Advertisement
Rated 5 out of 5 stars

Excellent Service by Horizon Management

Certainly!

I'm extremely impressed with Horizon Management. Their team is professional, attentive, and efficient. They've significantly improved the maintenance of our property and are always responsive to our needs. Their dedication to customer satisfaction is outstanding. Highly recommend for reliable and exceptional block management services.

December 6, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Always reassuring to deal with a…

Always reassuring to deal with a company who answer the phone and are helpful and friendly. Horizon look after my apartment building and have helped turn it around since the previous agents seemed to have given up!

May 23, 2022
Unprompted review
Rated 5 out of 5 stars

5* Service

The whole team has always been extremely helpful and responsive when dealing with any issues we have come across in any blocks they manage. A massive thank you to the continued hard work from Lisa and the whole team!

May 17, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

always great

As always, the service from Horizon Management is clear, helpful, friendly and efficient. Katie and the team patiently explained everything to us and I have complete confidence that our legal matters will be completed to our total satisfaction.

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company, very conscientious and on the ball. The team are great and cannot do enough for you. Always contactable and helpful in every way. Highly recommended!

April 29, 2021
Unprompted review
Advertisement
Rated 5 out of 5 stars

Horizon Management have been fantastic

Horizon Management have been fantastic. Our previous management company were very unprofessional, not doing their job and hiking up their fees considerably every year.
Horizon Management have come in taken control from day one, are now charging a fair service charge, carrying out all the required duties and have been very transparent throughout. I would highly recommend!

May 25, 2020
Unprompted review
Horizon Management logo

Reply from Horizon Management

Thank you very much for your feedback - I'm glad we've had a positive effect on your block!

Rated 5 out of 5 stars

These guys are a breath of fresh air - highly recommended.

To put some context in my review: Horizon manage a building where I own a flat and after years of mismanagement by the previous block managers, Centrick, Horizon took over the building with outstanding results. I find their approach to be extremely transparent, working hard to improve the building while not putting up costs unnecessarily. To me they are a breath of fresh air in an industry where its all to easy to exploit flat owners with lazy management.

I have absolutely no hesitation in recommending Horizon to anyone who wants a managing agent that actually works hard for leaseholders, freeholders and tenants.

April 27, 2020
Unprompted review
Horizon Management logo

Reply from Horizon Management

Thank you Richard for your review of Horizon Management. We value your comments and work hard to continue providing a good service.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look