Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Outstanding service from Horizon! I ordered the Bosch ConnectModule and later realized I needed the housing to finish the job. Both items were delivered incredibly fast, one after the other. My bike i... See more
Company replied
Ordered 2 electric bikes through Horizon an Engwe 3 boost and the ADO air pro both ordered and collected made up within 2 weeks. Matt was extremely knowledgeable and explained all workings of the bike... See more
Company replied
Excellent service from horizon, they kept me well informed regarding my bike order via NHS cycle scheme. The bike was assembled by them and delivered via there delivery service fully built and in exce... See more
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Company details
Written by the company
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Contact info
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, United Kingdom
- hello@horizonmicromobility.com
- horizonmicromobility.com
4.6
Excellent
295 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast delivery and great customer…
Fast delivery and great customer service.Thank you
September 2, 2024
Reply from Horizon Micromobility
Many thanks for your review 😀
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Great bike great price
Great bike. Great price
Matt was very responsive and answered all my questions re the Estari bike
It’s nice to support a small business and get 5* support
September 2, 2024
Reply from Horizon Micromobility
Many thanks for your review 😀 Enjoy the Estarli!
The item purchased was by some way…
The item purchased was by some way cheaper than other outlets and arrived well on time with no issues. Glad to have done business.
August 29, 2024
Reply from Horizon Micromobility
Many thanks for your review, we're happy to hear you were pleased with the service provided 😀
very quick and easy to make the order…
very quick and easy to make the order and received item very quickly and very well packaged, got the item wanted, thank you very much for a great service
August 27, 2024
Reply from Horizon Micromobility
Many thanks for your review, we're happy to hear you were pleased with the service provided 😀
The accommodating staff answered all my…
The accommodating staff answered all my queries and posted the item ASAP I received it in good time and perfect condition. It fits my e-bike and works perfectly fine.
August 19, 2024
Reply from Horizon Micromobility
Thank you for taking the time to leave a review. Happy to hear you were please with the serive provided.
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Reply from Horizon Micromobility
Hello - many thanks for taking the time to leave us a review 😀
Great customer service
I made an inquiry with Horizon Micromobility re delivery of my charger. Very speedy attention and I received the charger within 48hrs. Happy? Happy!
August 13, 2024
Reply from Horizon Micromobility
Hello - many thanks for leaving us a review 😀
Good communication
Good communication. Good support. Simple trouble free process. Delivered on time (with updates) and of course the bike is fantastic - thank you
August 16, 2024
Bosch Phoneholder/charger
Easy to find what I needed, to make the order and then efficient delivery
August 5, 2024
Reply from Horizon Micromobility
Hiya - many thanks for spending the time to leave a review for your purchase
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Reply from Horizon Micromobility
Hiya - many thanks for spending the time to leave a review for your purchase
Synch super monkey
From start to finish very efficient and professional. A pleasure doing business with Horizon Micromobilty. Would highly recommend.
July 30, 2024
Reply from Horizon Micromobility
Hi Robert, Great to hear you're loving the Synch, they're great bikes and a great company to deal with. Enjoy the bike! 😀
clear communication and fast delivery
July 26, 2024
Reply from Horizon Micromobility
Hi - thanks for leaving us a review 😀
Good for Bosch parts.
Purchased a Bosch tracking module and a great explanation on the website site page on what type I need of the two similar modules and by doing so it was the correct one one I purchased.
Good communication and fast delivery with a good purchase price.
Will buy from them again.
July 24, 2024
Reply from Horizon Micromobility
Many thanks for the review and we're happy to hear you found the product description useful. We do try to add as much information as possible so customer can make the correct choice and order the right product.
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Reply from Horizon Micromobility
Thanks for leaving us a review
Go to shop
Really friendly and great support from Matt regarding a SUPER73 R Adventure bike. I would definitely use this shop again as the way they dealt with me as a customer was very assuring
July 25, 2024
Unprompted review
Reply from Horizon Micromobility
Hi Saad
Many thanks for leaving us a review
Reply from Horizon Micromobility
Hi Linda
Many thanks for your review.
Reply from Horizon Micromobility
Hi Terry - many thanks for your review 😀
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Reply from Horizon Micromobility
Hi Michael - thank you for your review 😀
Every from ordering to delivery wàs…
Every from ordering to delivery wàs helpful and excellent
June 27, 2024
Reply from Horizon Micromobility
Many thanks for your review
Good communication about delivery
Good communication about delivery, everything arrived as agreed
June 14, 2024
Reply from Horizon Micromobility
Hi - many thanks for leaving a review.
All the best the Customer Services Team
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