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Horlogeband.nu Reviews 

73
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TrustScore 2 out of 5

1.8

Watch Store
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Company details

  1. Watch Store

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De-horlogebanden-die-Horlogeband_nu-levert-zijn-origineel

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1.8

Poor

TrustScore 2 out of 5

73 reviews

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1.8

All reviews

(73)

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Rated 1 out of 5 stars

DREADFUL Customer Service

Ordered a watch band by email as their website wouldn’t allow me to create an account from the UK. Strap arrived after 3 weeks without the snap bracelet which was not made clear. Emailed to complain but had no reply after 12 days so posted it back as I only had 14 days to return for a refund. Days after I sent it back they finally replied and said they had the bracelet for another £25! I complained but said okay, once the strap gets back, invoice me for the bracelet and send them both to me. It took them 3 WEEKS to collect my returned strap from a PO Box, then another few weeks to refund me, and never tried to sell me the complete strap and bracelet as I requested numerous times. Tried to phone them - answered and hung up. Communication the ABSOLUTE WORST I’ve EVER suffered from ANY company. DO NOT USE THEM.

June 28, 2021
Unprompted review
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Rated 1 out of 5 stars

horlogeband.nu stay away from horlogeoutlet.nu and klokkenmakerheefttijd.nl

Stay away from horlogeband.nu and their affiliates - horlogeoutlet.nu and klokkenmakerheefttijd.nl

I placed an order on October 16 and paid the same day via a bank transfer. Followed up with them multiple times via their web form, by email as well as tried calling their phone number multiple times. No response. I requested requested a refund but got no response either. Do not order there!

November 25, 2019
Unprompted review
Horlogeband.nu logo

Reply from Horlogeband.nu

Hello,

The refund wasn't processed correctly. Our apologies for this.

We've refunded you immediately this morning.

Kind regards,
Team Horlogeband

Rated 1 out of 5 stars

Don´t order here!!

Don´t order here!!
I have orderd 09.04. and payed the invoice three days later. I did not recievend the orderd and payed things untill today (three weeks later).
When I try to call them, nobody answers.
I have written several emails and did not recieved an answer.

I have lost my money I thats what I think!!
Don´t order here!!

April 29, 2019
Unprompted review
Horlogeband.nu logo

Reply from Horlogeband.nu

Hello,

We've checked your order immediately and saw the the payment wasn't marked as 'paid'.
However, the payment was completed succesfully several weeks ago. Our apologies for this.

We'll be processing your order immediately.

Regards,
Horlogeband.nu

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Rated 1 out of 5 stars

Attention, dishonest seller

I do not recommend this store
My order was paid
I have sent a confirmation of payment
But there was no answer from the shop.
A week passed, no response
I'm afraid my money is gone

September 29, 2017
Unprompted review
Horlogeband.nu logo

Reply from Horlogeband.nu

Hello,

The order that you've made, is a PAYMENT-IN-ADVANCE-ORDER.

This means it can take sometimes a week extra before the payment is received.

As soon as the payment is received, we'll process your order.

Kind regards,
Horlogeband.nu

Rated 1 out of 5 stars

Pls do not order at this shop

Pls do not order at this shop. I never received my order, and despite my requests they haven't returned my money.

Update on your reply:
I requested my money to be returned! I no longer need this en dat is jullie ook in duidelijk Nederlands inmiddels gemeld

September 14, 2017
Unprompted review
Horlogeband.nu logo

Reply from Horlogeband.nu

Hello,

What's your order number?

We don't see any order from you in our system.

Please, give us your order number, then we can check the status immediately.

Thanks in advance.

Kind regards,
Horlogeband.nu

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