Horologium Reviews 

122
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I recently used Horologium to arrange a warranty repair on watch in Canada. The process was smooth and simple, and the watchmaker they chose (James at Otto Friedl in Vancouver) to do the work was exce... See more

Rated 5 out of 5 stars

Excellent service all around! Great response timing, clear about what was going to happen to my watch. The horologist, Jason, explained the process and was responsive to email. The rest of the team wa... See more

Rated 5 out of 5 stars

Great experience working with Harris in NY for a minor service on my new Lorca Model 2 to get it back in spec. Good communication, worked with me to have it delivered back home at a time convenient... See more

Rated 5 out of 5 stars

Great communication from both Tamie at Horologium in the UK and from Jason at the local service partner in the US, Saving Time. Shipping instructions were very clear, and there were email updates from... See more

Company details

  1. Watch Store
  2. also in
  3. Clock Watch Maker

Written by the company

Watch service centre for independent brands and vintage watches


Contact info

4.9

Excellent

TrustScore 5 out of 5

122 reviews

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4.9

All reviews

(122)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Great job and efficient service

Great service to repair my Studio Underdog Watermelon when I dropped and broke the crown. Incredibly responsive team, efficient turnaround and reasonably priced. Will use again.

September 7, 2023
Unprompted review
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Rated 5 out of 5 stars

Pierce Triple Calendar

Not an easy repair by any means but I’m very pleased with the work carried out by Raphael and his team. Their knowledge and perseverance has brought me back a watch I thought was not repairable. Not only that but the aftersales support has been great too; answering my questions with patience and offering advice on the complications. Highly recommended and would not hesitate to use again

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I had a minor issue and they helped me get it handled quickly. Thanks!

June 25, 2023
Unprompted review
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Rated 5 out of 5 stars

Ollech&wajs m-4 divers watch

I had a great experience with horologium Ltd. I've a Ollech&wajs 2004 divers watch which needed a new crown and crown tube, new crystal and a service, living in Ireland I reached out to several companies to no avail. I even contacted Ollech&wajs in Switzerland and they couldn't help citing unavailability of parts for old models! I found Horologium after much searching and from the get go they were 100% professional, Raphael answered all my questions promptly, and today I received my watch back running well, in fact running like a Swiss watch! I would definitely recommend Horologium and will certainly be using them in the future. Thanks for reading.

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Botta Uno 24 Repair

Fantastic service from Horologium!
Needed a replacement battery for Botta Uno 24 watch as well as a minor repair to the watch dial (not a brand I can commonly find in the UK anymore). Speedy responses to emails and watch was fixed within a week.
Highly recommend, thanks so much for your help!

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, quick and honest service. Received my watch back packaged with extreme care and even included a complementary watch cloth displaying the company name, just an added feature for a watch nerd!

June 24, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Work

Excellent. Two watches I'd given up hope of getting fixed - an Omega Seamaster Quartz and a Seiko kinetic - both returned in full working order. Next time I need a service or repair I'll go straight to Raphael and his team. Highly recommended.

June 13, 2022
Unprompted review
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Rated 5 out of 5 stars

Highly professional and experienced

Fantastic service on 3 of my wife's watches by Raphael and the team. A very professional establishment with great care and attention to detail given. Customer service is 5* and the prices are more than reasonable. I highly recommend anyone to use Horologiums services.

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Wholly professional.

An excellent, professional and courteous service. A much loved watch (for over 40 years) repaired and restored to superb condition. Very pleased and grateful.

March 16, 2022
Unprompted review
Rated 5 out of 5 stars

Botta Uno24 repair

I was directed to Horologium by Botta as its recommended UK repair centre for my much loved Uno24. Mr Pfund was very responsive to all my requests, and the watch has been returned promptly in excellent order. Thank you.

October 15, 2021
Unprompted review
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Rated 5 out of 5 stars

Perfect for any watch you really care about

Great service and excellent communications. My Icelandic watch needed a repair to the crown and when I dropped it off, the work was clearly described to me. Slight problems getting the necessary parts were relayed to me and I was kept fully informed throughout. I now have my watch back - looking great and working again. I've no hesitation in recommending Horologium wholeheartedly.

July 30, 2021
Unprompted review
Rated 5 out of 5 stars

My wife bought my watch from the…

My wife bought my watch from the smallest watchmaker in the world in Iceland, nearly 12 years ago. It was engraved for me and it is my most treasured possession.
The watchmaker in Iceland recommended Horologium to service my watch and they were fantastic, it came back as if it was brand new . Horologium were wonderful to deal with and so professional ,I thank them .

July 27, 2021
Unprompted review
Rated 5 out of 5 stars

I would use Horologium again and I'd absolutely recommend

I really dislike leaving reviews, but on occasion, when I'm genuinely impressed, I'll give it a go.

A genuine, honest and professional service throughout. Watches often hold such personal, sentimental and monetary value, often irreplaceable. I felt like there was a lot of respect and trust in our communication. The service was impeccable, and of a high standard - so thank you!

February 21, 2021
Unprompted review
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Rated 5 out of 5 stars

Excellent, personal service.

Excellent personal service from start to finish. Parts were delayed by mail from Iceland for my JS Watch but I was kept informed about this and the watch was returned promptly, in great working order. Highly recommended.

February 11, 2021
Unprompted review
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