The shopping experience was easy and straight forward. The shipping estimate was very good (less than 10 days for cross country delivery) and the product actually reached 2 days earlier then estimate... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very high quality jacket!! Super cool, colors, how the jacket is made, very good product, design every thing!! The costumer service is very efficient, delivered on time Very good experience buying H... See more
Company replied
Good buying experience! Good website and quick shipping to Slovenia. The product (Terra jacket) looks good, I am only worried because I ordered the same jacket last winter(bergfreunde shop) and I... See more
Company replied
I ordered citadel jacket online. Web site is user friendly, jacket was shipped right away, I got it in 4 days in Croatia. Jacket is well made, warm, light and (to me) cool design. Before this I had Bu... See more
Company replied
Company details
- Outerwear Store
- Clothing Store
- Clothing Wholesaler
- Men's Clothing Store
- Snowboard Shop
- Youth Clothing Store
Written by the company
Horsefeathers is European outerwear and technical apparel brand born in BC, Canada, back in 1989. We are focusing on hi-tech snowboard and ski outerwear approved by the world‘s best riders like Halldor & Eiki Helgason, Ethan Morgan, Steve Gruber, Tyler Chorlton or Daniel Hanka. The bulletproof quality of our outerwear is what we’re proud of. Fundamentally, it is what allows you to ride all day, every day. Regardless of how deep the pow is, how much it is dumping, or how strong the winds are—all in a package that doesn’t have to break your bank account. #horsefeathers
Contact info
Slovanska alej 1960/24, 32600, Pilsen, Czech Republic
- +420 739 593 735
- info@horsefeathers.eu
- horsefeathers.eu
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good buying experience
Good buying experience! Good website and quick shipping to Slovenia.
The product (Terra jacket) looks good, I am only worried because I ordered the same jacket last winter(bergfreunde shop) and I had to send it back because the seams on the armpit zippers unglued after a week of use on the slopes.
Hopefully this will not be the case on this one because I really like the color and the wind/waterproofness.
September 6, 2025
Reply from Horsefeathers
Thank you for your positive feedback and for choosing to shop with us! ♥
We're glad to hear you had a smooth experience with our website and fast shipping to Slovenia. Regarding the Terra jacket, we understand your concern based on your past experience. Please rest assured that we stand behind the quality of our products, and if you encounter any issues, our customer service team will be happy to assist you.
We truly hope this jacket meets your expectations — and that it performs well for many seasons to come.
Enjoy the slopes, and thank you again for your trust! ♥
Reply from Horsefeathers
Thank you for your review! We're glad the product and delivery met your expectations. We look forward to serving you again! :)
Reply from Horsefeathers
Thank you for your excellent review! We're glad the product and delivery met your expectations. We look forward to serving you again! :)
Reply from Horsefeathers
We are glad you´re satisfied with the quick delivery. Thank you for your positive feedback. ❤
The high quality of the product
August 21, 2025
Reply from Horsefeathers
We are glad you´re satisfied with the quality of our products. Thank you for your positive feedback. ❤
Reply from Horsefeathers
Thank you for your positive feedback and thank you for your interest in our Horsefeathers brand! :)
Entra cost
Normally webshops withdraw VAT from shippings outside EU. I had to pay 35% taxes after receiving the jacket. It turned very expencive. I have always been happy with your products, but will not be ordering from your webshop again.
August 25, 2025
Reply from Horsefeathers
Thank you for your feedback. We're truly sorry to hear about the unexpected import costs you incurred. :(
Please note that for shipments outside the EU, VAT is not charged by us, but local customs duties and taxes may apply depending on the destination country’s regulations. These are unfortunately beyond our control and are the responsibility of the recipient.
We understand how frustrating this can be and appreciate your loyalty to our products in the past. Your feedback is valuable, and we’ll continue working to make the international shopping experience as transparent as possible.
If you have any further questions or would like to discuss this in more detail, feel free to contact our customer service team.♡
Fast delivery...
August 25, 2025
Reply from Horsefeathers
Thank you for your positive feedback and thank you for your interest in our Horsefeathers brand! :)
Delivery was flawless
delivery was flawless, i received the required updates. delivered fast and on time
August 27, 2025
Reply from Horsefeathers
Thank you so much for your kind review! We're glad to hear you're happy with the product and that the delivery was fast. We appreciate your support and hope to serve you again soon. ♥
Great products with great staff who…
Great products with great staff who helped me with a return!
August 23, 2025
Reply from Horsefeathers
Thank you so much for your kind review! We're glad to hear you're happy with the product and with our customer service. We appreciate your support and hope to serve you again soon. ♥
Superior online ordering experience
I used a link provided by my son to purchase a product from Horsefeathers. It was an incredibly easy process to use their website to make the purchase. I was surprised by the speed of processing and delivery of the product to my son. Horsefeathers sent email and text updates throughout the transaction process. I highly recommend Horsefeathers.
August 26, 2025
Reply from Horsefeathers
Thank you so much for your kind words and positive feedback! ♡
We're thrilled to hear that you had such a smooth and satisfying experience with our online store. It's great to know that the ordering process was easy and that the product reached your son quickly. We also appreciate your mention of our communication throughout the process - we always aim to keep our customers informed every step of the way. Thank you again for your recommendation, and we hope to welcome you back to Horsefeathers soon! ♡
good quality
August 26, 2025
Reply from Horsefeathers
Thank you for your review, we appreciate your interest in our Horsefeathers brand. ♥
Awesome boarder fit
This is such a nice brand with cool designed clothes and more. As a snowboarder I dig the style and vibe of horsefeathers. Got a new set of clothes for this season and they even included some stickers to my order. Absolutely stoked how good the colors and fabric turned out to be in real life. Definitely one of my favourite brands.
August 24, 2025
Reply from Horsefeathers
Thank you so much for your awesome review!
We're thrilled to hear that you're loving your new gear and the overall Horsefeathers vibe. It's great to know the style and quality hit the mark for you - especially coming from a fellow snowboarder! We’re stoked that the colors and fabric lived up to your expectations, and happy you enjoyed the extra stickers too. Thanks for being part of the Horsefeathers crew – we truly appreciate your support! ♥
Snowboarder do it better
Quick shipment and most important: nice fabric quality and comfy clothes.
August 16, 2025
Reply from Horsefeathers
Thank you so much for your kind words! 😊 We're thrilled to hear that you were happy with the quick shipping and especially the fabric quality and comfort of the clothes. Your satisfaction means a lot to us – we look forward to having you shop with us again soon. ♥
Fast and safe delivery
Fast and safe delivery, high quality clothes, good descriptions and pictures of merchendise.
Recomend to maybe include small presents in shipments (hf stickers)
All the best to your firm, looking forward to future shopping
August 17, 2025
Reply from Horsefeathers
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you were satisfied with the delivery, product quality, and descriptions. We will definitely consider the idea of adding stickers. :)
We truly appreciate your support and look forward to having you shop with us again soon. ♥
Great shirt,fast delivering
August 13, 2025
Reply from Horsefeathers
Thank you for your positive feedback and thank you for your interest in our Horsefeathers brand! :)
Excellent pants
Excellent pants, fit true to size, very fast delivery. Highly recommended.
August 17, 2025
Reply from Horsefeathers
Thank you so much for your kind review! We're thrilled to hear that the pants fit perfectly and that you were happy with the fast delivery. We truly appreciate your recommendation! ♥
We are happy with our purchase
We are happy with our purchase. We profited the sale and we think we have got a great deal. We are also very happy with the service and the quality of the backpack we bought.
August 14, 2025
Reply from Horsefeathers
Thank you so much for your kind words and wonderful review! We're thrilled to hear that you were satisfied with our service, pricing, and the quality of our products. Your feedback truly means a lot to us and motivates our entire team to continue delivering the best possible shopping experience.
We greatly appreciate your support and look forward to serving you again in the future! Thank you for your interest in our Horsefeathers brand. ♡
Reply from Horsefeathers
Thank you so much for your wonderful review!
We're absolutely thrilled to hear that you had a great experience with us. We truly value your support and hope to see you again soon!
Charger pants
I recently bought Charger pants and I’m really happy with my purchase!
The ordering process was smooth and fast, and the customer service was great.
The pants fit perfectly, feel durable, and look even better in person.
July 15, 2025
Reply from Horsefeathers
Thank you very much for your positive review!
We’re so glad to hear that you enjoyed your experience with us, we really appreciate it. ♥
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