We travelled up from Brighton to look at a Suzuki jimny advertised at Horsepower. From the start our sales person was great, dealt with all our questions and queries. We decided to have it under se... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely brilliant service, called horsepower as I needed too upgrade my vehicle and within a matter of hours they had settled my finance and got me in my new car. Felt absolutely no pressure... See more
Company replied
Duncan and the Horsepower team went out of their way to sort the problems on my car, all created by another garage doing questionable work. Highest of praise for the technicians who went above and b... See more
Company replied
Looking for a car and come across horsepower motors very glad I did . Very good choice of cars and Danny who I dealt with was extremely helpfull with my purchase I chose he sorted things out for me an... See more
Company replied
Company details
Contact info
Unit 1 Sovereign Way, TN91RH, Tonbridge, United Kingdom
- 01732357182
- info@horsepower-motor-centre.co.uk
- horsepower-motor-centre.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Car is still going
July 20, 2026
Reply from Horsepower Motor Centre
Hi Mark,
Thank you for the kind rating and for taking the time to leave a review.
It is great to hear the car is still going strong. We really appreciate your continued support.
From all the team @ Horsepower 😊
I don’t like the fact that I wasn’t…
I don’t like the fact that I wasn’t refunded my deposit when I wanted to change my mind about buying that particular car. I actually changed my mind because the car was old now I can’t afford the insurance on it.
July 13, 2026
Reply from Horsepower Motor Centre
Hello Desola,
Thank you for your feedback, and we are sorry to hear you were left with this impression.
We would like to gently clarify what happened, as the situation was a little different. The £500 was paid separately to us so that Jason could search for a car to match your needs, rather than being a deposit against a specific vehicle. As we were unable to find a car that suited your requirements, that £500 has since been refunded to you in full. If anything remains unclear or you have any further questions, please do get in touch with us directly on 01732 357182 and we will be happy to talk it through.
We actively encourage all feedback, positive and negative, as it helps keep a balanced and transparent picture of our business.
From all the team @ Horsepower 😊
Danny was very helpful and we found a…
Danny was very helpful and we found a car we were very happy with. We've got a warranty too which gives us added peace of mind.
July 13, 2026
Reply from Horsepower Motor Centre
Good afternoon Laura,
Thank you so much for the lovely review.
We are delighted that Danny was so helpful and that you found a car you are really happy with. It is great to know the warranty gives you that added peace of mind too. Enjoy the new car.
From all the team @ Horsepower 😊
Excellent garage, worth more than 5 stars.
We have been visiting Horsepower for a few years, for MOT and Service and any other work required. We drive 43 miles especially to Horsepower, definitely worth the distance. Horsepower is extremely welcoming, we have built up a lovely relationship with the staff, Duncan and Danny are outstanding and go above and beyond. Horsepower have excellent 5 Star+ mechanics, would not trust any other garage with our car, which we originally purchased from Horsepower a few years ago & Danny really looked after us. We cannot emphasise enough in words to express how excellent the staff are at Horsepower and its always a pleasure to visit. Anyone who is looking for a excellent garage then look no further, we highly recommend Horsepower. Worth any distance. The staff are just amazing and its always great to see Duncan and Danny for a chat and catch up. Horsepower have a very comfortable waiting area, TV, staff offering coffee, we are very well cared for and make us feel very special. Its not like any other ordinary garage, Horsepower is extra special. Duncan is very reliable and works hard to keep his customers happy, excellent at his work, Duncan is responsible for all the MOT & Service bookings and much more and does any excellent job.
July 13, 2026
Reply from Horsepower Motor Centre
Thank you for the wonderful review, Sally.
Travelling 43 miles to visit us is going above and beyond, and we are genuinely touched that you trust us with your car after buying it from us a few years ago. Duncan, Danny and the whole team think the world of customers like you.
We are really glad you enjoy the welcome, the catch ups and the comfortable waiting area. It is always a pleasure to see you.
From all the team @ Horsepower 😊
Thanks for the help with my new car
Thanks for the help with my new car. Good to know that they care about there customers
July 6, 2026
Reply from Horsepower Motor Centre
Hi David,
Thank you for the review. We are pleased we could help with your new car, and caring about our customers is exactly what we aim for.
Enjoy the new car, and we look forward to seeing you again.
From all the team @ Horsepower 😊
Reply from Horsepower Motor Centre
Hello David,
Thank you for the kind feedback. Clear communication is something we work hard at, so it is great to hear it made a difference.
From all the team @ Horsepower 😊
Danny who we saw was very friendly
Danny who we saw was very friendly, professional, efficient, knowledgeable, and great customer service , he really was interested in what we wanted and how he could help us.
I absolutely love the car that I have , and I would highly recommend them to anyone . Thank you Danny and Horsepower
June 30, 2026
Reply from Horsepower Motor Centre
Thank you for the lovely review, Tina.
We are delighted Danny looked after you so well and took the time to understand exactly what you were after. He will be really pleased to read this.
Most of all, we are thrilled you love your car. Thank you for recommending us.
From all the team @ Horsepower 😊
Reply from Horsepower Motor Centre
Good afternoon Mo,
Thank you for the feedback. We are glad you found the service quick and the customer care up to scratch.
From all the team @ Horsepower 😊
Always amazing service
Always amazing service. Staff friendly and professional and very,very helpful. Used Horsepower for MOT,repairs and popped in a few times just to ask for advice and help. I always feel I'm in safe hands .
June 29, 2026
Reply from Horsepower Motor Centre
Hi Mrs Goodman,
Thank you for being such a loyal customer, whether it is for an MOT, repairs or just popping in for a bit of advice. You are always welcome.
Knowing you feel in safe hands with us means a great deal, and the team really appreciate your kind words.
From all the team @ Horsepower 😊
Great experience
Great experience. Good communication and fair pricing.
Nice touch is the video review of the car after the service and MOT.
Highly recommended.
June 29, 2026
Reply from Horsepower Motor Centre
Hello Gary,
Thank you for the great review. We are pleased the communication and pricing worked well for you, and it is good to hear the video review after your service and MOT was a welcome touch.
Thank you for the recommendation.
From all the team @ Horsepower 😊
These guys found me the car of my…
These guys found me the car of my dreams there customer service was second to none ... one very happy customer and thankyou to Danny who made this happen ... after being messed around by an external finance company this dream car was all but a dream but after even more messing around by the external finance company I was in regular contact with Danny and Jason and suddenly a new day and there own internal finance company and suddenly the car was mine ..one very very happy man minor works to make it mine and it is now on my drive with me adding my personal touch ... this car was an absolute one off with 1 ownership very low mileage and serviced throughout its life by Ferrari... these guys are absolute legends just waiting to see if the warranty is any good as usually they are not worth the paer they are written on but on the other hand I hope not to have to use it thanks Danny and Jason 5 stars from me
June 22, 2026
Reply from Horsepower Motor Centre
Good afternoon Mr k k, thank you so much for sharing your experience and for the five stars. We are delighted that Danny and Jason were able to find you the car of your dreams, especially after the difficulties with the external finance company, and that our own internal finance helped get you over the line. It sounds like a wonderful one owner, low mileage car and we hope you enjoy adding your personal touches to it. Should you ever need the warranty, our team will be happy to look after you. Congratulations and enjoy the car. From all the team @ Horsepower 😊
Absolutely excellent
Absolutely excellent. My BMW needed a new battery + the equipment to register the new battery with the car's electronic system. The Horsepower team did this on the same day I called, expertly, efficiently, and at a very competitive price. They are also very nice people. Many thanks
June 22, 2026
Reply from Horsepower Motor Centre
Hello and thank you for taking the time to leave such kind words. We are glad we could sort the new battery for your BMW and get it registered with the car's system on the same day you called, all at a fair price. It was a pleasure helping you and we appreciate the lovely comment about the team. From all the team @ Horsepower 😊
Usual excellent and professional service
June 22, 2026
Reply from Horsepower Motor Centre
Good afternoon Edward, thank you for the continued support and for taking the time to leave a review. It is always a pleasure to look after you and we are pleased the service is consistently meeting the mark. From all the team @ Horsepower 😊
Reply from Horsepower Motor Centre
Thank you for the review Phillip. It is great to hear you found us excellent, swift and friendly. We really appreciate your support. From all the team @ Horsepower 😊
Just that helpful and friendly
Just that helpful and friendly
It’s a bit of a way for me to come but well worth it. Thanks Jason
June 15, 2026
Reply from Horsepower Motor Centre
Hello Bernie, thank you for making the journey to see us, it means a lot that you felt it was well worth the trip. We will pass your kind words on to Jason. From all the team @ Horsepower 😊
They only do the job that needs doing…
They only do the job that needs doing will ring if more work required all ways do it in one day
June 9, 2026
Reply from Horsepower Motor Centre
Good afternoon, thank you for the lovely feedback. We always aim to carry out only the work that is needed, keep you informed if anything extra crops up, and turn things around in a day wherever we can. Thank you for trusting us. From all the team @ Horsepower 😊
Great experience highly recommend
Great experience highly recommend. Danny was brilliant
June 3, 2026
Reply from Horsepower Motor Centre
Hello,
Thank you for the great review and the recommendation.
We are delighted to hear you had a great experience, and we will be sure to let Danny know he was a star.
From all the team @ Horsepower 😊
Absolutely brilliant service
Absolutely brilliant service, called horsepower as I needed too upgrade my vehicle and within a matter of hours they had settled my finance and got me in my new car.
Felt absolutely no pressure when viewing the vehicle, all staff on site are professional & polite and couldn’t have asked for it to go any smoother.
10/10!
June 2, 2026
Reply from Horsepower Motor Centre
Good afternoon,
Thank you for the brilliant feedback and that 10/10.
We are so glad we could settle your finance and get you into your new vehicle so quickly, and that you felt no pressure while viewing.
It means a lot to hear our staff came across as professional and polite. Enjoy the new car.
From all the team @ Horsepower 😊
Such a lovely friendly garage
Such a lovely friendly garage. Would definitely buy from there again. There was no hard sales pitching,which I hate when I go into a garage.
June 2, 2026
Reply from Horsepower Motor Centre
Hi Julie, thank you so much for the kind words. We are really pleased you found us friendly and felt no pressure or hard sell, as that relaxed approach is exactly what we aim for. We would be delighted to welcome you back next time.
From all the team @ Horsepower 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.