Bose @ Horsham 

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Rated 5 out of 5 stars

Great service, great product

I purchased a Bose Sound Deck 3. It arrived next day as promised, well packed and in perfect condition. The sound is fantastic and the price (delivered) was the best on the Internet.

April 22, 2013
Unprompted review
Rated 5 out of 5 stars

Swift delivery, great price and great customer service.

I shopped around the internet looking for a good quality dock for my iPhone 5 and found that there aren't many to choose from at the moment. After reading various review about the Bose solution I decided that despite costing more than I originally budgeted for I would bite the bullet. It's a great system and ideal for my wife who is limited with understanding technology ;-) Plug and play!

April 22, 2013
Unprompted review
Rated 5 out of 5 stars

Straightforward transaction - what I wanted at a fair price

Not a lot to say, I placed an online order and collected it from the store. Communications by both text and email were good on the status of my order, arrangements for collection and in responding to my queries on the equipment post receipt.

Online retail service as we would all like it to be.

April 13, 2013
Unprompted review
Rated 3 out of 5 stars

Credit card payment problems

Using a credit card at Bose Horsham seems problematical. I had a number of goes, all failed. My bank approved the transactions, I buy a lot online and have not had problems before and there were no credit issues with my card. Ended up having to pay with PayPal which, ironically, takes payment form the same credit card!
Once payment was achieved, the service was great with the product despatched promptly and exactly as described.

April 7, 2013
Unprompted review
Bose @ Horsham logo

Reply from Bose @ Horsham

Dear Customer,

Thank you for your review. As explained, our card processing is carried out by SagePay. Due to the value of the goods sold on the website we are required to enforce full address and CVS verification checks. Unfortunately the information that SagePay have against your card did not match the information you entered. This meant that your card failed on Post Code verification.

The failure of your card based on Postcode verification is not something we are responsible for. If you would like to complain that your card was rejected, please contact SagePay for more information.

Rated 5 out of 5 stars

Excellent prompt service.

When we decided we wanted an Ipod dock I did a quick search on the internet to find the one that would suit us and found Bose Horsham was the cheapest and looked reliable from the reviews. We ordered it and it arrived promptly. No problems, very easy and competitive prices.

March 10, 2013
Unprompted review
Rated 5 out of 5 stars

Absolutely first rate.

Horsham werehelpful to a degree seldom met these days - they helped me correct an error that was my own doing in an efficient and rapid manner - well done !!

March 8, 2013
Unprompted review
Rated 5 out of 5 stars

A dealer you can trust!

I got attracted to Horsham because they were great value, how pleased I was when there service matched their value. Can't wait to save up enough to use again.

January 23, 2013
Unprompted review
Rated 3 out of 5 stars

mistakenly sent to billing address

My item was sent to the billing address rather than the delivery address. This may have been the delivery company's fault, but it was massively inconvenient. Otherwise the delivery was prompt, and the item as advertised, and in perfect condition.

November 21, 2012
Unprompted review
Bose @ Horsham logo

Reply from Bose @ Horsham

Hi Gordon,

We appreciate you making time to write this review. A mistake was made on our part and we are happy to accept responsibility for the inconvenience caused. If in the future you would like to make an additional purchase with us, please contact us with details of your original order and we will be happy to send you a code so you receive free delivery (to the correct address!).

Thanks,

Josh
Bose @ Horsham

Rated 5 out of 5 stars

Great experience, great customer service, great speakers and great price...go for it

I ordered my Bose SoundLink II speakers over the weekend and they arrived promptly within a couple of days. I even sent an e-mail changing the the delivery address late on the Saturday evening and amazingly received a response from Paul at Bose@Horsham confirming. This is what I call excellent customer service. I will definitely be using them again in the future. Well done..

November 21, 2012
Unprompted review

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