horze.de Reviews 

Very fast🙂 the quality is first class. Definitely I will order more

i purchased a pair of lemieux trainers from horze. they only lasted 4 months. after a MONTH of back and forth with this company, they agreed to refund my money if i destroyed the shoes and sent photos. i did so, however i have yet to be refunded. i continue to solicit them on a daily basis via email, however i have not received official proof of my refund. this is so very frustrating having to waste precious time keeping on top of these folks.

The boots were small, i have to send it back.

The products were what I expected; good! But returning the leggings for a different size could have been an easier experience. I had to place a new order to get a new size, and buy enough to get past the minimum order fee (650 NOK, around 65 usd). Returning the legging were nice and easy.

DISASTROUS EXPERIENCE: Poor Quality, Extreme Delays, and Deceptive Customer Service!
I strongly advise everyone to avoid buying from this shop. If I could give zero stars, I would. The entire experience has been an absolute nightmare from start to finish.
Abysmal Product Quality: The equestrian gear I received is of incredibly poor quality, made with cheap materials and terrible craftsmanship. In a sport where safety and durability are paramount, selling equipment this flimsy is completely unacceptable.
Deceptive and Non-Existent Customer Service: The absolute worst part is the customer support. They deliberately ignore emails and messages, completely vanishing the moment you report an issue. It is crystal clear that this is a calculated tactic: by staying silent, they force you to take matters into your own hands and return the items, only for you to find out that you have to pay for the return shipping out of your own pocket.
In short: you pay to receive garbage weeks late, and if you want your money back, they force you to lose even more money on return shipping because of their silent treatment. Stay far away. There are plenty of reputable tack shops out there that actually value their customers. This place is an absolute disgrace.

Quick shipent and good prizes

I didn't get e-mail or txt about my order delivered. Just by accident I started to wonder why it takes so long. And next day my order would have been sent back to you.
So I am very disappointed. I have been your consumer for a long time and if Postnord doesn't tell me when my order is ready to pick up, it means I cannot order from Horze anymore. And I don't use any apps and I never going to use any apps. I just hate them.

The delivery time was very very long. Too much. Now I don't trust this website anymore. It took almost 3 weeks and the delivery ended up in mid August when everyone is on holidays. Terrible!

The product broke the first time I used it, and when I contacted customer service, I haven't received any resolution to the matter, even though two weeks have already passed.
I am really disappointed with Horze's customer service, because it was supposed to be a high-quality product and the price reflected that.

Delivered package did not contain one small item. Two weeks after filing the complaint the issue is still not resolved and the contact with the support team is very limited.

I was a little apprehensive about using Horze after the reviews were not great on-line but I can say the service was excellent.
I placed my order on the 18th November 2025 (UK) and all my items we're delivered on the 21st November 2025, company's from the UK can't even deliver that quickly.
I bought several items including some Horze products, the quality of these we're excellent, really impressed and the price was really good as well, I would defiantly recommend and use again.

I was looking for a pair of waterproof riding boots and didn't want to buy a third pair of Dubarry Galway boots as they are expensive! After a stint online I came across the Horze website with those amazing B Vertigo Ashley boots on sale. So after a lot of discount codes I managed to get them for 135€ compared to the Dubarry which would have been 470€ (the style I wanted). I HAVE ORDERED THEM YESTERDAY (MONDAY) AND THEY ARE HERE TODAY(TUESDAY)
Someone put a lot if effort into packing them up properly as well. The shoes are beautiful. I am normally a 36 but ordered a 37. I am glad I did as they are a bit snug on the calves but they are brand new. They have beautifully cushioning insoles its like walking on air. The leather seems to have been treated already out of the box. It is a bit scuffed in places but it doesn't matter it's a natural product,so it won't look as even as plastic (vegan leather). As I have a high instep I had a bit of a struggle getting in and needed my boot jack to get out off one of them ,but I assume in time this will not be an issue once they are worn in.They are only waterproof up to the ankle but that was clear from the product details blurb.
I am over the moon with those boots and the service. I have received emails throughout keeping me updated. You have a new faithful customer. And I don't even do horse riding I am a ballet person!!

I honestly will never order again. Ordered ages ago. Then tracked my order only to find out they sent it to the wrong country. It took 4 months to process my refund. Staff were super rude about their fault

Very friendly, helpful and fast service!