Perfecte instructie over de maat en goede levering.
Company replied
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See what reviewers are saying
Worst customer service ever. I sent multiple emails to several Horze email addresses to inform them that I was never able to collect my package because the carrier delivered it to the wrong p... See more
The worst customer experience ever! don't buy from them. Customer services give fake delivery time They don't pick up phone. They are NOT Professional I have to get my order on 26 May I got... See more
Company replied
Super fijne website en snelle levering
Company details
Contact info
Flemingstraße 22 , 36041, Fulda, Germany
- +44 203 670 5696
- klantenservice@horze.nl
- www.horze.nl
2.9
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 2 weeks
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Perfecte instructie over de maat en…
Perfecte instructie over de maat en goede levering.
October 15, 2026
Unprompted review
Reply from horze.nl
Hi,
bedankt voor je review! Fijn dat de maatinformatie duidelijk was en je bestelling goed is geleverd.
Veel plezier met je aankoop!
Je horze team
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Never received order
I ordered items that I needed for a certain date.
I ordered with two weeks to spare. My order arrived and it took a week to come, but the courier company made a mistake and returned it to sender.
I immediately reached out to Horze on multiple platforms to ask if they could ship a second order with urgency as I needed the items in a week and I didn’t want to have to order elsewhere.
I received an email days later saying they would send another order out. I responded immediately with my address and thanking them.
It’s been almost a week and I have heard nothing since, dispute sending multiple emails and calling (their call line goes unanswered and when you leave your name and number you will not receive a call back.)
I am extremely disappointed with this company and would never order from them again nor recommend them to anyone.
I have since requested a refund and still no response.
It’s an absolute joke.
April 24, 2026
Unprompted review
Reply from horze.nl
Hi,
thank you for your feedback. We're truly sorry that your order didn't arrive on time due to the carrier issue and that our communication hasn't been as fast as it should have been.
We understand how frustrating this must be, especially when you needed the items for a specific date.
We want to let you know that we've already sent out a replacement order today, and our customer service team will reach out to you shortly with the tracking information.
If you no longer need the items, we'll of course find a quick solution for you.
If you have additional questions, feel free to contact us at customerservice@horze.co.uk.
Best regards
Your horze team!
Worst customer service ever.
Worst customer service ever.
I sent multiple emails to several Horze email addresses to inform them that I was never able to collect my package because the carrier delivered it to the wrong pickup point, and I never received any notification about it.
I clearly stated that I wanted the same package to be sent back to me, as I purchased it with a discount that is no longer available. Despite this, I never received any response from them.
Buy at your own risk.
December 20, 2025
Unprompted review
Lost
Ordered a gift for my daughter and DPD confirmed delivery, however no-one has been near my house at that time (camera's confirm it). Complained with Horze and they made me issue a form for DPD to investigate. After several attempts to inform status because of dead silence i decided to revoke my creditcart payment and let the world know their shipping and service are very poor in my case.
December 4, 2024
Unprompted review
Super fijne website en snelle levering
April 25, 2023
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No Package and no money back since 6 Weeks
I ordered a Lemieux Set on 04.12.2022 and paid via Paypal.
Today is the 11.01.2023. And i didn’t get my Package yet. I wrote more than one email i didn’t get any response.
That is really very rude and sad in once.
Now my last Chance was to open a case at Paypal to get my money back/
January 10, 2023
Unprompted review
Reply from horze.nl
Dear Tina,
Thank you for your feedback.
Our sincere apologies for the inconvenience. We see that our customer service team has already contacted you and a full refund has been arranged.
We will take note of your feedback to improve our customer service.
Top zit perfect
September 16, 2022
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The worst customer experience ever
The worst customer experience ever! don't buy from them.
Customer services give fake delivery time
They don't pick up phone.
They are NOT Professional
I have to get my order on 26 May I got it 31 May.
The worst material, the sizes is not standard from model to model.
Material is so unworthy to the price if i will compare between them and hypostore I will choose hypstore.
They are the worst customer experience i got ever in buying online
May 31, 2022
Unprompted review
Reply from horze.nl
Dear customer,
Thank you for your review.
We are very sorry your parcel was not picked up by the courier in time and your parcel came only after weekend.
Unfortunately we are not available by phone or chat in the weekend but on week days from 09:00 to 16:00.
You have contacted us about this issue and we have offered you a solution, we are very sorry if the products are not the quality you expected.
Of course you can return the parcel for free to us.
Have a lovely day!
Kind regards,
Horze customer service Netherlands
top quality as us for amazing price
April 22, 2022
Perfect clothing
Perfect clothing, easy to change if they do not fit right. great service
July 30, 2021
Quick and correct service
July 13, 2021
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Super service!
June 29, 2021
Great riding boots for a good price and…
Great riding boots for a good price and nice offers.
May 27, 2021
Good service and products
The order was delivered quickly. The quality of the products is very good for the value paid
May 18, 2021
Bad customer service
Bad customer service! Tried the chat 5 times this morning, tried to call, no response too.
April 30, 2021
Unprompted review
Reply from horze.nl
Beste klant,
Bedankt voor uw review.
Zoals u op onze klantenservice pagina op de website kan zien, zijn wij op vrijdag niet telefonisch of per chat bereikbaar.
Alle andere dagen kunt u ons bereiken vanaf 09:00 tot 16:00.
Natuurlijk kunt u wel een mailtje sturen en antwoorden wij die binnen 4 uur.
Met vriendelijke groeten,
Horze klantenservice Nederland
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Clear communication, free returns
Clear communication, reasonable quality goods for the price offered, (hassle)free returns.
March 22, 2021
Fast and efficient service
November 1, 2020
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