Host & Stay Reviews 

Great house , very well equipped and a great location . Our golf trip was excellent . Contact was excellent and prompt. One personal gripe check in time is late at 4pm and again check out time early at 10am. I am sure this could be improved especially for short stays .

Mixed experience – great location, extremely disappointing cleanliness

We really enjoyed the location of the lodge and the surrounding area — it’s absolutely brilliant and was one of the highlights of our stay.

Unfortunately, the cleanliness of the lodge was a major disappointment, especially considering the price paid. We wouldn’t expect to arrive and find faeces left in the toilet, fingernail clippings on the floor, dirty cutlery, layers of dust on the headboard and generally dirty floors. My wife ended up having to clean more or less every room herself before we could properly settle in.

What makes this even more frustrating is that we had to spend our own time and money buying cleaning products and getting the lodge to a standard that should have been provided when we arrived.

When we raised the issue with Booking.com, we were told to provide a suitable time for someone to come around and rectify the problems. The problem with this was that we had already spent our own time cleaning the lodge ourselves. It’s incredibly frustrating to be expected to wait around for someone to come and rectify something we had already had to deal with ourselves.

On top of this, some of the appliances weren’t working properly, including the hoover, which made it even more difficult when trying to clean the lodge.

The lodge itself and its location have a lot of potential, and the surroundings are fantastic, but the standard of cleanliness and the way the issue was handled really let the stay down. For the amount you pay, we expected a much higher level of cleanliness, maintenance and customer service.

Hopefully this feedback is taken seriously, because with proper cleaning, working appliances and better attention to customer complaints, this could have been a genuinely great stay.

The house itself is a beautiful place and situated close to shops and in a lovely location, it has everything you need for your stay. The booking process was easy and quick. However we was unhappy with the cleanliness of our house. I feel that the cleaners need to learn to look up and down and at the sides of furniture.

For my mums 70th birthday celebrations I booked this for her and her 3 pals. I was quite nervous about her going without me as I am usually her sat naver lol. She found it no problem. She also managed to store their luggage in a place recommended to us by Charlie from Host & Stay - again found it all by herself as they arrived at lunchtime but check in wasn't until 4pm. She said the apartments were lovely...but...lol they were on the 7th floor. They were knackered but maybe that is my fault for not checking these things prior. Nothing major but just something to bare in mind if going with older ones that may struggle if located high up.

Very disappointed with property requiring clean and maintenance.
Cobwebs in rooms around ceiling coving and lights.
En-suite shower not working with excessive noisy fan clogged with dust. Light not working.
Further shower door seal rotted allowing water on floor and fan not working.
Windows could not be opened due to very excessive cobwebs and dust.
Frying pan handle hanging off etc etc.
Owner notified 24 hours after arrival and responded by email with nothing cleaned or repaired
Compensation should be offered
.

It was an excellent place for my mum and her husband and a friend to stay in. The perfect place if you want a joint livingroom but two separate bedrooms and bathrooms. Very clean and a nice and modern kitchen.

Fantastic place to stay , beautifully decorated, everything you need in the room . Fantastic views from our room . Parking is pay& display around the corner . Definitely coming back here .

We stayed at Winds Croft and would love to stay again. Beautiful accommodation and Village.

Great central location. Lovely little cottage for a family or group stay. Can be noisy at times with people leaving the neighbouring pubs.
Free street parking available but is quite a distance from the property so I would recommend dropping part of your party off with the bags first.
Shower leaked through the living area ceiling which, judging by other reviews, the host already knows about so don’t panic!
Hairdryer didn’t work but there was another upstairs.
Toaster didn’t work but there was a grill.

Lovely place to stay nice and quiet ,everything we needed or didn’t think about was provided lovely decor will
Be back xx

The owners insist on either a £250 deposit or £40 payment waiver for accidental damage cover prior to arrival. The lodge looks nice but we were disappointed by the amount of broken advertised amenities. Only 2 jets worked in the hot tub (there was debris in the bottom so we never used it); the dishwasher doesn’t work; the fridge door shelf was broken and left in a cupboard; the oven function buttons worn off the gas oven; blinds and window latches broken. In addition, guests are asked to ensure bedding is stripped & all dishes clean. No problem with this request, but when we went to use the mugs and dishes on arrival they were dirty. This is when I realised the standards are only as good as the previous guests. There was food on the patio and remnants on the kitchen floors and patio furniture damaged. One half used toilet roll for 3 people (2 nights). I expected at least 1 roll in each of the bathrooms.
The location is lovely. No problems with check in.
I emailed my concerns after arrival but have not had a response. I have received automatic emails from the owners asking if after arrival I’m enjoying my stay (they clearly hadn’t read my email); details for departure; cleaning instructions and following our departure a ‘thanks for choosing them’ & request to complete this online review.
I totally expect wear & tear and appreciate previous guests may not have taken care as they should. But I expect highest standards of hygiene and advertised facilities to work. I do wonder how much of this existing damage we would have been blamed for had I not taken date and time stamped photos.
At a glance this lodge looks lovely and offers excellent amenities. But maintenance, safety checks and basic care is seriously lacking. As for customer service….still waiting.

Stayed at one of their managed properties recently in Whitby and we found staff responsive and helpful with any queries we had. All arrangements were communicated clearly and in good time.
Would definitely look at at future bookings with properties managed with this company.

A great view of the Faroe Islands and a very comfortable house made our holiday perfect.

Very nice accommodation in avery quiet scenic rural location.
Rooms a bit smaller than we expected and cleaning materials a bit meagre. Otherwise all very nice thank you.

There was an issue with the toilet seat in our apartment which I took photos of and emailed. Heard nothing back but got bombarded with generic emails with "hope you are enjoying your stay etc"
For customer service I would rate one star. I've given 3stars as our apartment was clean and spacious but tired/worn from wear and tear in some areas/rugs but the toilet seat was disgusting and not fit for purpose which really impacted on the stay as only this toilet was available in the apartment. The main doorhad a very wobbly handle too which caused concern for security.

Very enjoyable stay at The Stable Dalbury Lees. Beautiful house with all amenties in a lovely rural setting. The hosts Ann & Alistair were very helpful and couldn't do enough for our 2 night stay while attending a family wedding at Grangefields Barn. Would highly recommend.

Very clean and beautiful house…..my kids loved it. They called it “our luxurious house”…was 20 minutes to our family and friends in stockton-on-tees which was the perfect distance.

We had a fabulous stay at the Duck Pond apartment in Durham. The accommodation was spotless and the kitchen well equipped, our host Mark ensured he was available to answer any queries and he was knowledgeable and very friendly. There are several lovely touches in the apartment such as tissues, toothcare pack, paracetamol etc. we would definitely revisit , a 5* stay

Perfect little place close to the sea and plenty of bars and food stalls the surf shack was beautiful inside nice and cozy

We had a fantastic stay at Host & Stay Wardman Crescent in Redcar. Everything was excellent from start to finish and we honestly couldn’t have asked for more.

The bungalow was lovely, clean, comfortable and very well presented, with everything we needed for a relaxing stay. The location was perfect — peaceful and convenient, with the beach and local amenities within easy reach. We particularly loved how homely and welcoming the property felt, making it a really comfortable place to stay.

The whole booking and check-in process was smooth and straightforward, and the communication from Host & Stay was excellent.

We thoroughly enjoyed our stay and would happily recommend Wardman Crescent to anyone looking for a lovely place to stay in Redcar. We will definitely be coming back! ⭐⭐⭐⭐⭐