Hostcomm Reviews 

77
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

HOSTCOMM HAPPINESS! Our business has been using HOSTCOMM services for about 4 years and have found the sales and technical support excellent and quick to respond when we encounter any glitches. Sin... See more

Rated 5 out of 5 stars

Hostcomm provide a fantastic system and even better support. The interface is straightforward and easy to use which is a huge bonus. Each query or request is dealt with professionally and in a timely... See more

Rated 5 out of 5 stars

We have used Hostcomm as a SIP Trunk supplier for a number of years. We have generally found them to be extremely reliable and their technical advice & support for our in-house Elastix PBX has bee... See more

Rated 5 out of 5 stars

I have been a customer of Hostcomm for over 10 years and would recommend them to anyone. The support is very prompt with problems solved as quickly as possible. The account management is very professi... See more

Company details

  1. Phone and Internet Service

Information provided by various external sources

Established more than 15 years ago, Hostcomm is one of the UK’s leading providers of hosted contact centre services. Its solution combines the award-winning omnichannel contact centre software, XCALLY, and Hostcomm’s proven expertise in contact centre services and support. It offers voice, live chat, email, SMS, social channels and unified customer analytics. Also, PCI-DSS certification and an AI chatbot.


Contact info

4.9

Excellent

TrustScore 5 out of 5

77 reviews

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4.9

All reviews

(77)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely Inspired....

Inspired Outsourcing has been a customer of Hostcomm for over 11 years, and one of the things that stands out most is the continuity of service we've received throughout that time. It's genuinely refreshing to still be working with with the same people who were there when we signed our original contract, says a great deal about both the company and its culture.

The support team continue to provide exceptional service, and a special thank you must go to Ed, Arti and Joe. The level of support they provide is outstanding, and they have become a true extension of our own support function. Their knowledge, responsiveness and willingness to help ensure that we can focus our time and energy on building better experiences for our customers and clients, knowing that our communications platform is in safe hands.

I'd also like to recognise Nik and Cris for their excellent account management. Their personal approach, responsiveness and commitment to understanding our business have been instrumental in building such a strong long-term partnership. They take the time to understand our requirements, provide honest advice, and ensure we always receive the right level of support.

Hostcomm combines technical expertise, outstanding customer service and genuine relationship building. After more than 11 years as a customer, we can confidently say they remain a trusted partner and one we would highly recommend to any organisation looking for a supplier that truly values its customers. The fact that we're still dealing with many of the same people today as we were over a decade ago speaks volumes about the quality of the company, its culture, and its commitment to long-term customer relationships.

September 18, 2026
Unprompted review
Rated 5 out of 5 stars

10 years or excellent service

I have been a customer of Hostcomm for over 10 years and would recommend them to anyone. The support is very prompt with problems solved as quickly as possible. The account management is very professional and nothing is too much trouble. If you're looking for a reliable telephony partner, in my experience, they are one of the best options on the market

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

We’ve been using Hostcomm for our…

We’ve been using Hostcomm for our contact centre for over five years and have always been very happy with both the platform and the service they provide.

We have our own in-house development team, and Hostcomm have always been extremely flexible and supportive when working alongside them. They’ve helped us develop and implement a number of integrations, enabling us to introduce new services and automation for our customers while keeping costs reasonable.

The platform has proven to be very reliable, and whenever we’ve needed support, their team has been quick to respond, knowledgeable and genuinely helpful.

After more than five years working with Hostcomm, we wouldn’t hesitate to recommend them to anyone looking for a reliable and flexible contact centre solution with excellent technical support.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Nick & the team at HostComm have been fantastic with us. Their product range is great and they are an innovative company that are always looking to add additional features to their platform.

August 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Reliable and Easy to Work With

We’ve been using Hostcomm as our VoIP provider and the experience has been consistently reliable.

Setup was smooth, support is responsive, and call quality has been stable throughout. Their platform gives us the flexibility we need without unnecessary complexity.

A dependable partner for any business where communication matters.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very good dialler system

Very good dialler system but what stands out for me is the technical support. Joe and Ed at hostcomm are brilliant when it comes to technical support help, to be honest everyone at tech support is great but Joe and Ed is who I get through to the most and they are absolutely brilliant. I can not praise them enough. I would recommend hostcomm to any business that is trying to dial a database.

August 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service

We have used Hostcomm now for a while and the service is fantastic. The dialer they supply us with is easy to use and has helped us grow as a company. The team are always their to help when we have questions or need technical help. and always polite and helpful.

August 10, 2020
Unprompted review
Rated 5 out of 5 stars

5 STARS!

My company has been using Hostcomm for over a year and we are extremely happy with the services provided. We have been particularly impressed with the help we have received over the phone with learning how to use the system/technical support- 5 stars from us!
Chloe Janes

May 11, 2020
Unprompted review
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Rated 5 out of 5 stars

Very helpful company

Very helpful company, sales team are very knowledgeable with the products they sell and any problems the tech team are not long sorting any issues.

March 10, 2020
Unprompted review
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Rated 5 out of 5 stars

My business has been using Hostcomm for…

My business has been using Hostcomm for 4 years now, I have never had any major issues and we do have the odd problem it is just a phone call to the helpline and it is sorted immediately.

I would recommend Hostcomm to any company looking to utilise their services.

Neil @ Illumin8 Lights Ltd

March 2, 2020
Unprompted review
Rated 4 out of 5 stars

Hostcomm Review

Support always very quick to help deal with issues, staff pleasant to deal with, systems reasonably easy to work.

February 26, 2020
Unprompted review

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