Always friendly support. Fast response, my DNS issue was quickly fixed by Michail.
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See what reviewers are saying
Dear Support Team, I would like to sincerely thank **Leva** from the support team for her fast response and excellent assistance. Her professionalism and efficiency made the process smooth an... See more
I am proud to say I am a Hostens client. Hosting is excellent and offers all services needed for each projects needs. The prices are allways the best in the market and the user interface is extremely... See more
Mostly delivers what they promise, great price, but watch out for IP reputation. I have a VPS with Hostens which I use for e-mail and web hosting. Reliability, latency, and other network and servic... See more
Company details
Information provided by various external sources
Hostens is a division of the leading hosting provider company in Lithuania 'Interneto vizija', Ltd. This company operates under such brands as Hostens, Time4VPS, and Serveriai.lt. All these divisions use a modern TIER III Data Center owned by ‘Interneto vizija’ and located in Vilnius, Lithuania. Hostens offers an affordable and high-quality hosting service to the global market. With a focus on individuals as well as small businesses, we aim to provide not only the best prices but totally clear and simple hosting packages without any hidden conditions and fees.
30 days money-back!
Hostens offers its customers a 30 day money-back guarantee.
This guarantee allows customer to order our services with full confidence and zero risk. Consequently, customers may request a full refund within 30 days of initial sign-up and be refunded all fees paid to-date. More details at our refund policy
Contact info
J. Kubiliaus st. 6, 08234, Vilnius, Lithuania
- sales@hostens.com
- hostens.com
4.6
Excellent
796 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wake up with your account suspended
Don't use this service if you have an important account with you, we just noticed our account was suspended because spam, but we have never sent any spam email, we have more than 24 hours awating for a solution and nobody answer, we contact through their chat online and the agent told us that don't contact them throught this way for this issue, only through the ticket which has more than 24 hours without an answer.
We have our page paying in google ads a consider amount to get customers all this money was wasted.
We have our customers leads system online with this hosting and we are now stock.
This is a very important account and they just suspended the account with any reason, we don't know if was something out of our control since now existing a lot of unscrupulous that find the way to use the resources of other people to send email or any other stuff, but they should contact us an find a solution with us, even we are agree to suspend the email servers, but not just suspend all account, PLEASE BE SERIOUS.
DONT USE THIS COMPANY IF YOU HAVE AN IMPORTANT SITE.
We never received any email or advice that the account was going to be suspended, since you are doing right you never think you are going to be suspended, if the advice was at the internal control panel, you are never be inside the client area all time, just when need it.
June 1, 2024
Unprompted review
Reply from Hostens
Hello CR Itinerary,
thank you for your feedback. We are sorry that you faced such an issue.
After reviewing your situation, I see that your account had an abuse ticket for spamming. Once the ticket was opened, you received an email about that.
After that, we didn't receive any response from you, and after 24 hours passed, the package was suspended. Thi sis how our abuse system works and nothing has changed with that and we have this policy regarding spam case for a long time. You can read about it here:
https://www.hostens.com/knowledgebase/abuse-issue-handing/
The abuse team works specific time, and once you receive an email about the abuse case, you should as quickly as possible provide an answer. For spam cases, we give 24 hours since we have clients from all around the world, and this time limit is enough to react on time and avoid suspension.
I want to mention that there was a reason and you were informed about that by email. Due to a violation of our ToS, we opened the abuse ticket and informed by email. Spam cases are checked very strictly because for shared servers, the blacklisted IP address will cause an issue for all the clients and that's why we need to react immediately once we see that spam activity.
In the ticket, you should see the evidence of that activity, so it cannot be named as not a reason for suspending the package.
If you have any questions, please contact us via our support channels and we will gladly answer them.
very nice company and very nice staff I…
very nice company and very nice staff I love this company and all the staff..
May 27, 2024
Unprompted review
I am using the Hostens Hosting
I am using the Hostens Hostens services from past 3 years and the support is amazing. Especially a live chat with Gzegoz is wonderful as he understand and resolve my query instantly.
Regards,
Nitin from India
May 16, 2024
Unprompted review
Gžegož is very supportive
Gžegož is very supportive.
Thank you sir. You were very helpful and fast. I appreciate your support and all the staff for this matter. They are all amazing, since i have to ask for their support quite often, i never had any other support like i get in Hostens, so KUDOS for all the hostens employee, thank you all.
May 9, 2024
Unprompted review
Five stars!
In the web hosting industry, Hostens.com is head and shoulders above the competition thanks to its top-notch customer service and rock-solid security features. When customers have questions or concerns, the support team responds quickly and efficiently!
April 24, 2024
Unprompted review
Thank you for giving this great…
Thank you for giving this great platform and a well deserved thanks to Dmitrij for all the help.
March 26, 2024
Unprompted review
I had an issue with domain…
I had an issue with domain registration. I got really great and fast support from Dmitrij. He helped me identify and fix the problem. Thanks a lot, Dmitrij!
March 8, 2024
Unprompted review
Reasonable pricing and incredible customer support.
I've been hosting with Hostens since 2019, and I must say, they offer one of the most affordable hosting services I've ever seen. Their customer support is top-notch, always prompt and incredibly helpful.
March 4, 2024
Unprompted review
No matter how many times I contact…
No matter how many times I contact their support team, they are always quick to respond and help solve your problem.
Every time I am happy to use their services. Special thanks to Michail for responding quickly to my request and helping me solve my account problem.
February 25, 2024
Unprompted review
leva helped me emediately with exactly…
leva helped me emediately with exactly what i was searching for. very good.
February 26, 2024
Unprompted review
Excellent support
Excellent support, as always, and a knowledgeable team. You can always count on Michail sorted out our problem effectively.
February 19, 2024
Unprompted review
A company with horrible services
Since we bought a hosting service from them, nothing has gone right. We paid the money for nothing. All their 5-star reviews are fake or paid.
We started publishing about this company mess
STAY AWAY FROM THEIR SERVICES
February 15, 2024
Unprompted review
Reply from Hostens
Hello,
We apologize for any inconvenience you may have experienced with our hosting service. We take your feedback seriously and strive to provide the best possible service to all our customers.
We assure you that all our reviews are genuine and not paid for. Our team works diligently to address any issues that arise and improve our services based on customer feedback.
If you have encountered any specific problems, we encourage you to reach out to our support team so that we can assist you in resolving them. Your satisfaction is our top priority, and we are committed to ensuring that you receive the quality service you deserve.
Also, this is the second time when you have left such a review without contacting our support team. The last time you contacted us was back in 2023, and since then, you haven't. From our side, we see that the server has no issues that could affect your hosting package. So if you have an issue, we sincerely ask you to contact our support team finally and we will gladly check your issue. Without elaboration on the issue, we cannot much check, unfortunately, because as we can see now, the site works.
Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.
Best server ever!
Best server ever!! supporting even when the issue is really related to a mistake by the end user.
Thanks a ton hostens for being that great!
Special thanks to Gzegoz for his prompt response and immediate action. (I had my server restored in less than 15 min).
February 7, 2024
Unprompted review
Excellent Service response
I had issues with my web files which I didn't upload properly. Within 3 minutes of explanation to Hostens admin called Michail, he pointed me to the issue and was resolved in one click. Hostens also have the best price per service delivery in cPanel, hosting, security and domains. I've been using them for 3 years and I'm satisfied. Thanks always.
February 6, 2024
Unprompted review
Gzegoz was of great help
Gzegoz was of great help, all my issues got resolved in seconds with straight forward answers.
Thanks Gzegoz.
February 2, 2024
Unprompted review
Michail was incredibly quick and polite…
Michail was incredibly quick and polite in assisting me with the issue. I really appreciate the help provided
January 29, 2024
Unprompted review
Best Support and Service Ever.
Best Support Ever.
They help me everytime when i need help. Their support is so amazing and very polite. They try their best to assist and make their users happy with their dealings.
I'm very satisfied with them as their support as well as their server are also great.
I never faced any error or any downtime.
For support assistance I'm very thankful to all the team specially Ieva. (The member who assist me this time).
Wish you best of luck.
January 18, 2024
Unprompted review
Fast and good support service
January 18, 2024
Unprompted review
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