Hostfully Reviews 297

I came back to Hostfully with a 2nd attempt as I just needed to get my calendars protected from double bookings and theirs was the best value offer. My 1st experience ended back in June with some frustration over VRBO integration for my Swiss holiday rentals and some other tech issues. The same problem with VRBO persists but I knew that going in. I've left Hostfully again though as I had several more technical issues and I just found I was spending time and of course, money, for Hostfully to reduce my workload but I ended working on work-arounds all the time, every time I solved one issue, another would pop up soon after. The way support handled this last one broke the proverbial camel's back when Agus said 'It's on our radar but we can't offer a quick fix'. This over a small issue attaching photos to my check-in messages...an existing built-in feature. I can say that everyone's intentions are good, Kana, the super integration specialist provided endless direct assistance and kept the ball rolling more than once. Joseph is a kind and welcoming sales representative and I apply no fault to either of these professionals. The technical side is very disappointing though. 5 stars for Kana and Joseph, minus 2 stars for the programmers and tech support.

I like Hostfully for the range of features and integrations as well as how very clearly they are making improvements for Property Managers. However, Hostfully would not be as good as it is without Kana Gordon.

She's been the most amazing onboarding support team member I've ever had and I love working with her. I won't speak to anyone else if I can avoid it.

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great pms

Hostfully is an absolute pleasure to work with and an asset to our business. The PMS system is second to none, with some amazing functionality and capabilities, but what truly sets them apart is their incredible customer service. Joseph and his team are hands on, respond impressively fast to any enquiry and handle themselves with professionalism. Hostfully is a breath of fresh air to work with and I cannot recommend them highly enough.

Our Customer Success Manager, Marcy Edgington, has been incredibly helpful in getting me up to speed with Hostfully as a new property manager. Even when I had technical difficulties during our Zoom call, Marcy was patient, thorough, and willing to do whatever was needed to answer my questions.

My only suggestion would be to consider extending Customer Success meetings to 45-minute time slots, as fitting everything into 30 minutes can be a bit challenging. Other than that, I have no complaints.

Thank you for creating such a user-friendly platform and for centralizing guest reservations from multiple booking sites in one place. It saves me so much time not having to log into Airbnb, Booking.com, VRBO, and others individually. Hostfully has truly made managing reservations much easier.

Hostfully has been a consistently strong partner in my short-term rental operations. What really makes the experience great is how well the platform brings everything together: strong integrations, reliable multi-channel support, and automations that genuinely save time every single day. Their customer support team is another major highlight. Frank Bosi and Kana Gordon, in particular, have been incredibly responsive, knowledgeable, and genuinely committed to helping users succeed.

The company is also doing a great job continually improving the product. The interface feels modern and easy to navigate, and they clearly listen to customer feedback because updates and enhancements roll out regularly. Even when certain features aren’t perfect yet, it’s clear they’re actively working on them.

Overall, Hostfully strikes an excellent balance between powerful functionality and user-friendliness, and they’ve created a platform that works well whether you’re managing one property or many.

The platform itself is intuitive and powerful, but what really made the difference was the quality of service. Huge thanks to Juan and the Hostfully team for making onboarding such a smooth and pleasant experience. Highly recommend!

I work with hostfully for a year now and I’m very happy with our collaboration.
They have a great team to work with and the application is easy to use.

A special thanks to Joseph and Bevan!

Frank Bosi is always willing to answer questions or explore opportunities to improve the Hostfully platform or STR community as a whole. The support chat staff is always super helpful and timely also.

We’ve had a fantastic experience with Hostfully. What really stands out is the people: quick, thoughtful support, and proactive advice that actually moves the needle. A special shout-out to Frank Bosi! Highly recommend Hostfully to any STR operator who wants reliable tech backed by a team that genuinely cares.

We’ve been using Hostfully for over 6 years now, and it’s become one of the pillars of our operations. The platform is intuitive, reliable, and keeps improving in ways that actually matter for professional property managers. Everything from the integrations to the guest communication tools makes day-to-day management smoother and more efficient.

Their team has always gone above and beyond — especially Frank Bosi! Frank and I have done webinars together in the past, and I’ve always appreciated how genuinely invested he is in helping managers grow and get the most out of the platform.
When getting to know the Hostfully team, it's obvious that Hostfully isn’t just building software; they’re building partnerships with operators who care about quality operations and guest experience.

If you’re running a growing portfolio and want a PMS that scales with you (without the bloat or frustration), I can’t recommend Hostfully enough.

Hostfully is an all around awesome tool and the team there are top notch! Frank Bosi is passionate about both the industry and the product and it shows. Always a pleasure working with the Hostfully team and always excited to see how they continue to improve and innovate!

Hostfully has always been the best!
I could not run my business without it. Frank Bosi has also been amazing in supporting us in our journey.

I've had a great experience with Hostfully! Reliable, user-friendly software with a wide variety of features and integrations. The team is also super helpful. Highly recommend them to any STR or MTR host.

Frank Bosi at Hostfully has been a massive help with our digital guidebooks!
He’s taken the time to make sure I understand all the features, helped with custom design, and always keeps me up to date on the newest tools. The Hostfully digital guidebook has been a total game-changer — better for our guests, better for our team. We get better reviews and far fewer guest issues now.

Jose is so good at what he does! Whenever I am stumped I can call him and he easily guides me to a solution in my business. He’s become my coach and trainer and for that I am grateful!

It is a user friendly interface for a very sophisticated piece of software. Custom reports save significant amounts of time communicating with clients. There is also great customer service

My questions are answered with accurate, detailed instructions that help me easily resolve my problem. Also, often , i am referred o other sources for further explanation which helps me better understand the situation. Always very thorough and they check to see if I was successful resolving my problem. Highly recommend Hostfully as a PMS.

Hostfully has been a fantastic PMS for my short-term rental business. From the very start, the onboarding process with Kana was seamless and informative. She made sure every step was clear and easy to follow. Since then, Beaven, my success coach, has provided ongoing support and guidance, helping me streamline operations and continue growing my business with confidence.

The platform itself is reliable, intuitive, and built with property managers in mind. I’m genuinely impressed with how well it integrates with my day-to-day tasks. Thanks to the Hostfully team for making my operations smoother and helping me take my business to the next level.

Highly recommended!

Hostfully is simply the best in its field from the running of your hospitality business to the helpdesk support you simply cant beat them in anything. Join them now to take your business to a different new level then the competition and reap the rewards.