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HostGator Reviews 

17,586
•
TrustScore 4.5 out of 5

4.6

Web Hosting Company
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpful, knowledgeable staff. People frequently highlight quick response times and efficient issue resolution, appreciating the personalized and patient approach from support agents. The overall service is described as top-notch, with consumers noting effective assistance for various technical challenges. However, some customers noted occasional website reliability issues, including downtime or difficulties getting sites operational. A few also experienced inconsistent customer service, with reports of long hold times or unresolved issues. Additionally, some reviewers mentioned concerns about security issues affecting their websites.

What people talk about most

Customer service

Users describe positive interactions with customer service, often highlighting the professionalism,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and quick... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and highlighting... See more

Website

Reviewers highlight ambiguous aspects of website experiences, with some customers reporting significant... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I want to publicly thank Rakesh G for his thorough and excellent customer service. He was extremely knowledgeable with assisting me on my two issues/questions. He assisted me with getting my WordPress... See more

Company replied

Rated 5 out of 5 stars

I honestly like Hostagator's agents, how the answer questions. I knew nothing on buying domains and hosting but through there help I am able to do that alone now, and the fact that whenever I'm stuck... See more

Company replied

Rated 5 out of 5 stars

Harshitha Shivamallappa did a monumental job restoring my main website, deleting an old site hooked to it and helping me restore and delete several other sites. Also, he helped get my links redirected... See more

Company replied

Rated 5 out of 5 stars

Had a support session with Kirankumar Pujar at HostGator and it went really well. He got everything sorted, answered all my questions, and was patient throughout. Clear and to the point — didn't wast... See more

Company replied

Company details

  1. #25 of 65 best companies in Web Hosting Company
  2. #129 of 254 best companies in Business to Business Service
  3. #13 of 27 best companies in DNS Provider
  4. #81 of 349 best companies in Software Company
  5. #11 of 25 best companies in Website Designer

Written by the company

We are a leading provider of web hosting, reseller hosting, VPS hosting, and dedicated servers.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

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4.6

All reviews

(17,586)

2,654 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Ateef
Rated 5 out of 5 stars

Have to say Hostgator has some really…

Have to say Hostgator has some really great people at support , I have a issue with my installation and hosting and Ateef Sheikh' my support tech, was super helpful and was able to directly idetify my problem and explained the steps so well. 5stars and greatly appreciate for a wonderful experience.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

Ateef persevered

I had issues with the logging into my wordpress dashboard. Ateef worked long and hard to root out the cause, an infected file deep in a sub folder.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Thanks

Thanks, Ateef, for your kindness and help to resolve my issue. I was trying to renew my service, but the amount charged by the system automatically was not the updated price. With Ateef’s help I got it sorted out. Thank you!

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

FAST, Kind and informative

Very professional, Kind and FAST. Ateef helped me understand the problem and solved it for me. What was a 2 hour problem for him took less than 20 minutes.

November 18, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Ateef!

I've talked with 3 agents today, and Ateef is the only one who managed to resolve the problem, the others are also very helpful. A great experience with hostgator!

November 14, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Ateef!

I migrated a website from another hosting company to HostGator and some issues came up. Contacted HostGator support and Ateef took care of the issue. He was professional, courteous, helpful and friendly.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Asteef

The support agent, Ateef, is a wonder full on the support giving approach. I am really sissified with with the support. thank you!

November 13, 2024
Unprompted review

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