I honestly like Hostagator's agents, how the answer questions. I knew nothing on buying domains and hosting but through there help I am able to do that alone now, and the fact that whenever I'm stuck... See more
Company replied
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Review summary
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Harshitha Shivamallappa did a monumental job restoring my main website, deleting an old site hooked to it and helping me restore and delete several other sites. Also, he helped get my links redirected... See more
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Had a support session with Kirankumar Pujar at HostGator and it went really well. He got everything sorted, answered all my questions, and was patient throughout. Clear and to the point — didn't wast... See more
Company replied
I'm team Hostgator! I've been with them for decades and their customer service has always been top notch. Back in the day I used to get routed to the same tech each time I called. He was already famil... See more
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Company details
- #25 of 65 best companies in Web Hosting Company
- #133 of 254 best companies in Business to Business Service
- #12 of 27 best companies in DNS Provider
- #79 of 352 best companies in Software Company
- #11 of 26 best companies in Website Designer
Written by the company
We are a leading provider of web hosting, reseller hosting, VPS hosting, and dedicated servers.
Contact info
5335 Gate Pkwy, 32256, Jacksonville, FL, United States
- 1-(866)-964-2867
- reputation@newfold.com
- hostgator.com
4.6
Excellent
18K reviews
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thousif
Exceptional Support from Thousif Mahamed
I had the pleasure of working with Thousif Mahamed from the HostGator team, and I couldn’t be more impressed. He went above and beyond in assessing my situation, carefully evaluating the issues, and guiding me step by step until the crisis was fully resolved.
What stood out most was his professionalism, patience, and deep technical knowledge. He didn’t just provide quick fixes — he took the time to explain what was happening and made sure I fully understood the solutions. Thanks to his effort, everything is running smoothly again.
I’m truly grateful for his outstanding support and would highly recommend him to anyone looking for reliable and expert assistance. Thousif is a true asset to the HostGator team!
September 24, 2025
Unprompted review
Reply from HostGator
Hi Tapiwa,
Thanks for taking the time to share this! It’s great to hear how well Thousif was able to walk you through everything and get things running smoothly again. Clear explanations and steady guidance can make a stressful situation so much easier, and we’re glad you had that kind of experience.
Ashley
Customer Advocate at Bluehost
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