HostGoi Reviews 19

Reply from HostGoi

Updated Apr 13, 2021

Dear Ashwin,

We were sorry to hear you are not satisfied with the service and the support you have received from us. We take seriously feedback from clients who were not satisfied with our services and we review each case thoroughly. As you have expressed overall dissatisfaction with our services a detailed evaluation of your case was performed by our Senior Customer Success Managers.

We were surprised to come across your negative review and overall negative experience with our services as according to our records, we can see that the Support team members involved were extremely responsive with all of your inquiries and provided proactive assistance accordingly to the situation.

We really would like to keep you as a customer and help you resolve the demo content import issues that occurred on your website. Our team is available for you at any time and will be happy to resolve any issue you might face or question you might have. Our main priority and mission are to provide our clients with smooth and satisfying customer experience both with our support and our services.

Indeed, on the shared hosting plan your website uses, the PHP settings are fully configurable, so our users can customize them as per their website requirements.

Please note that in no way we aim to put you at fault for the situation. Our team has immediately contacted the theme developers as soon as you reported the issue to us on 12/04/2021, and we asked them the required PHP settings and some other additional information which might help to resolve the import issue. But we didn't received update from them, because you are using free WordPress themes, which customer service are usually slow or only has community support. As the issue is related to third-party theme import, so we hadn't much information regarding their PHP requirements, so we had to ask them for this.

You choose who you partner with to serve your business or your customers' businesses. Our objective is to be the best cloud hosting platform at helping you and your customers grow. We're finding ways to do more at helping our customers and agency partners create rich, performance, and secure experiences that drive revenue.

We are looking forward to hearing from you, so that assist you further.

Best,
Hivalidity Team

Reply from HostGoi

Updated Feb 24, 2021

Hello Jocelio,
We regret to discover that you are not satisfied with your customer experience and our hosting services as a whole. It's important to note that we truly value any feedback, even the negative one, as it motivates us to further improve our services. Considering you have opted for one of our most powerful shared hosting solution, we appreciate the opportunity to clarify any misunderstandings that might have occurred.

To begin with, we are grateful that you decided to try our products and look for a new provider to host your business. We completely understand the importance of online presence nowadays and the need to trust a company. Unfortunately, because of the short amount of time during which you evaluated our services, you could not familiarize yourself with all of the perks our plans included, whether they relate to customer support experience or additional features.

Furthermore, we performed an in-depth review of your case (including your complete ticket history) and want to address your concerns accordingly.

Upon investigating your ticket communication, you have contact us regarding email sending issue to Yahoo mails, so we have immediately contacted Yahoo customer care and resolved the issue which caused some delay as Yahoo mail customer care only have email as a contact option, and it took exactly 4 days to resolve the issue by Yahoo engineers.

Another ticket is regarding early renewal. We have found our billing executive has already updated you that, our system create renewal invoice 14 days before the actual due date and send remainders over email, this is same for all billing cycles (monthly, annually, biannually or triannially). So, if you have linked your credit card it will be used to automatically renew the contract when the renewal invoice will be created.

Regarding your CodeGuard backup solution, we have checked the service, and found it's working properly without any issue. If you don't know how to manage, view or restore your backups, kindly follow the instructions: Login to Client Area >> Then Click on "Manage" Button.

Again, Jocelio, we are sorry to hear that you have the confusion regarding this matter. Please let us know if you are willing to reconsider and reach us back, as we would be happy to accommodate your hosting requirements. Our team remains at your disposal, so if you are willing to communicate things further with us, as always, we are here 24/7 to assist you.

Regards,
HostGoi Team