hosting.com Reviews 5,701

Very responsive and super helpful!!

Tech was knowledgeable and willing to help me. I can be both smart and dumb and he was both professional and patient as I worked to wrap my head around what needed to be done to resolve my issue. He has a good nature and knows his stuff. A keeper.

Nicolas R. stayed with me the entire time solving an issue with my website being down. He was very patient and actually helped with validating my account too at the same time. He was very professional and made sure that he was still working on the problem(s) even though it was taking a few minutes. Give that man a RAISE!!

I want to give a special shoutout to Jansen from the Technical Support Team. I’m not a technical person and I was setting up a second website on my Managed WordPress plan, connecting a newly registered domain (diabetescarehelp.com). Jansen took the time to confirm exactly what I needed, asked the right questions, and then handled the entire DNS configuration himself — adding the A record and CNAME so I didn’t have to touch anything technical. He was friendly, patient, and crystal clear in his communication. The whole process was smooth from start to finish. This is exactly the kind of support that makes a real difference for small business owners who aren’t developers. Thank you Jansen — and thanks also to Orbi who handled the first part of the chat and transferred me to the right person. Top-tier service.

I have been with Hosting.com for around 15 years now and they have been consistently excellent. The servers have been fast and reliable, and anytime I have ever needed support, someone responded incredibly quickly and got the issue resolved almost immediately.

I manage a lot of websites and have dealt with enough hosting companies over the years to know how rare that consistency is. What I appreciate most is that support still feels human. You get the sense that someone is actually looking into the issue and trying to help rather than reading from a script.

After this long with such a solid experience, I genuinely have no reason to host anywhere else.

Special shout out to James!

We recently ran into a huge issue with two of our websites getting hacked. While we realize this can unfortunately happen to any site, the support we received was outstanding.

Marin, our support assistant, went completely above and beyond for us. He took the extra steps to keep us constantly updated, ran multiple security scans, and patiently worked with us to restore older backups until everything was functioning perfectly again.

Thank you for the great support, Marin! You turned a stressful situation into a great experience.

Customer support person was great. The team here is always very helpful!

Their phone support was great and he helped solve a problem I’ve had with my mail for a few months.

Customer support response times were significantly slower than expected. For projects that require fast communication and reliable assistance, this provider may not be the best fit.

Very prompt, professional service

Simona was a technially sound individual. she helped me alot during process... Highly recomended.

Kim G. from Support was very knowledgeable, articulate, and patient. He spent an hour on the phone with me, sorted everything out.

I was wondering how to move a staging website to it's new permanent home. Gene from customer support answered and when I explained what I wanted to do and ask for instructions, he offered to do it for me. Within just a few seconds, it was done, I checked the new site and it was perfect. Couldn't ask for better service. Thank you.

Expeditious and effective support by Carlos A.

I really appreciate the support team’s efficiency in handling my issue. They were able to quickly understand the problem and provide helpful solutions right away. Even though my replies were sometimes delayed, the team could still quickly pick up where we left off and continue assisting me smoothly. Thank you for the excellent support experience!

One of a very bad experience with hosting. The worst support service. Had to change to an other hosting before this period over. Do not recommend. Too much down time.

Very good.I understood the process and the solution was very quick.

Today I experienced Jansen from Hosting.com's technical support. He was very experienced, gentle, direct to the point, and knowledgeable. I would be very pleased to have more technical staff like him in the future. Congratulations to the Hosting.com support team for the excellent crew.

As a late bloomer in the real estate industry (now 85 years old), I have enjoyed a 37 year journey, which took me to the very pinnacle of Residential real estate success in 2001, but has also afforded me the ability to help countless good people along the way.

Knowing how important it is to “get your message out there”, five years ago, I decided I would design and build my own Website from scratch and chose a Hosting.com to help me in that process.

It was a phenomenal learning experience and it added great value to my marketing.

But beset by a variety of challenges this past year, somewhere along the way, my Website suddenly ceased to exist and I began a serious effort several weeks ago to reclaim it and put it back in operation.

But after calling tech-support a week ago, I was told that I had not actually operated my website at that location for some time…

A statement I knew to be untrue.

So today, I called back and this time had the good fortune to speak with "Kevin', who has been with the company for some time and after listening to my tale of work, he set about doing what those before him could not do, which was to research my history with the company, then call tech-support, and put them immediately to work.

And before the day was done, my business presence was back operational and serving the public again.

Kevin‘s commitment not only to his employer, but to the customers they serve, restored my faith that in a time of great stress in our country, good people still exist that do good work.

Thank you, Kevin. Your service today inspired me!

Keep up the good work.

Carl F.