Kim G was a huge help in setting up my new e-mail addresses. He was very professional and friendly, demonstrating a thorough understanding of my needs. Everything went smoothly and efficiently at eve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've only twice had to use Support since getting set up with Hosting.com (or what used to be A2 before Hosting took over). When it moved to Hosting, I wondered if support would remain as good. I'm hap... See more
Company replied
I’ve been using Hosting.com, and the performance is great. My website loads much faster than before, which is good for SEO and user experience. The Turbo plans really help with speed, especially for... See more
Company replied
Marin was great. He didn't just give me the standard answers; he actually listened to my technical concerns and opened a specialist ticket to investigate our server logs. This is the kind of support t... See more
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Company details
Written by the company
We’re hosting.com—the new home of A2 Hosting and a global hosting network powering 3M+ sites worldwide. ✓ 800+ experts making your hosting experience fast, stable, and stress-free ✓ 20+ data centers around the world ✓ 1 new website every 15 seconds
Contact info
South Broadway 900, 80209, Denver, United Kingdom
- hosting.com
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very prompt support!
When I had a domain routing issue, their support was very prompt with exactly what details I needed to do on my side. The support at Hosting has always been within a day if the hour.
April 18, 2026
Unprompted review
Reply from hosting.com
Thank you for sharing this! Whether it is a DNS issue or other webhosting queries our team are always ready to assist so please reach out anytime!
James,
Customer Advocacy
Reply from hosting.com
Hi Ellie! Thank you for the short and sweet review. We are always here to help, contact us anytime!
James,
Customer Advocacy
I had an issue with my web site that…
I had an issue with my web site that was quite perplexing.Niane the technical support person that worked on my issue did a great job of resolving my issue..
April 17, 2026
Unprompted review
Reply from hosting.com
Hi! Thank you for the kind review! No issue is too complex for Niane, and our team is always here to help. Please don’t hesitate to reach out anytime you need assistance.
James,
Customer Advocacy
Hosting.com (formerly A2 Hosting) Has…
Hosting.com (formerly A2 Hosting) Has probably the MOST RESPONSIVE and KNOWLEGABLE technical support staff of any hosting firm I have used. Always there promptly, and can usually solve a problem in one visit. 5 Stars all the way!!
April 18, 2026
Unprompted review
Reply from hosting.com
So nice of you to give us 5 stars! We appreciate you acknowledging the assistance being provided by our Support team. Comments like this really push us to learn more and work harder for clients like you. Please reach out anytime you may need assistance!
James,
Customer Advocacy
Daniel L is my hero!
I had a problem that persisted for some time, and Daniel took it upon himself to go the extra mile to resolve the issue and get everything fully operational again! He is, to me, a model of excellent technical support, and should maybe even be teaching his craft to others! So very much appreciated!!!
April 17, 2026
Unprompted review
Reply from hosting.com
Alright! Daniel being a excellent technical support is such an accurate description. Thank you for taking the time sharing this Steve. It is nice to know our support team going above and beyond helping our clients. If you ever encounter issue in the future, we are always here to help!
James,
Customer Advocacy
Thank you Carlos A
Thank you Carlos A. helping me to go through the steps of registering a new domain, his/ her advice is really helpful for me and thank you for his/ her prompt response every time!
April 18, 2026
Unprompted review
Reply from hosting.com
Thank you for trusting us to host your domain! It is nice to know that Carlos provided a clear step by step process in registering the domain. If you ever need further assistance, contact us anytime!
James,
Customer Advocacy
Paul from Support Literally Saved My Website
I had a very stressful situation where my website completely broke during a restore and I thought I had lost everything. I contacted support and was connected with Paul — and honestly, he saved my entire site.
He stayed patient, professional, and focused the whole time, and most importantly, he knew exactly what he was doing. He was able to restore my website properly and get everything back up and running when things looked really bad on my end.
What I appreciated the most was not just the technical help, but the calm and confident way he handled the situation. When you’re dealing with something critical like your business website, that matters a lot.
Big thanks to Paul and the A2 Hosting support team — this is exactly why good support makes all the difference.
⸻
Ha akarod, csinálok egy rövidebb vagy még “ütősebb” verziót is 👍
April 16, 2026
Unprompted review
Reply from hosting.com
Hi Zoltan! We couldn’t agree more, having that sense of confidence and reassurance during a critical situation makes all the difference. It’s great to know Paul was able to provide that for you while restoring your site. We’re really glad he could help get everything back up and running. if you ever need assistance in the future, we are always here to help!
James,
Customer Advocacy
Was given wrong dns info wrong twice so…
Was given wrong dns info wrong twice so my domain never propagated. Lost my near 50.00 payment on vps. On that they give no refunds. I gave up on them. Will not renew. Had 3acccounts.
April 13, 2026
Reply from hosting.com
Hi Guillermo. Thank you for trusting us with your VPS service. I have taken a look at your account and I can see now that your VPS are now pointing to the correct NS records. That said, I would like to see how I can help you further, I will be reaching out privately to personally assist.
James,
Customer Advocacy
Reply from hosting.com
I appreciate the kind review Marko! If you ever need a hand, contact us anytime!
James,
Customer Advocacy
Excellent support from Orbi and Afridul!
April 17, 2026
Unprompted review
Reply from hosting.com
Alright! Thank you for highlighting the assistance of Orbi and Afridul. Our team are always ready, contact us anytime!
James,
Customer Advocacy
Exceptional technical support and…
Exceptional technical support and action to keep website on
April 17, 2026
Unprompted review
Reply from hosting.com
Hi Malombe! We’re glad our team could help keep your website running smoothly. We’ll be sure to share your comments with them. We are always here to help!
James,
Customer Advocacy
Paul is a great support engineer and…
Paul is a great support engineer and provided good advice for my work!
April 16, 2026
Unprompted review
Reply from hosting.com
Hi Boris! Thank you for taking the time giving this wonderful feedback. Paul will be happy to know that he was complimented as a great engineer! it will definitely make his day. We are always happy to help, please contact us anytime!
James,
Customer Advocacy
Ali G was very helpful
Ali G was very helpful, understood my issue quickly and was very responsive.
April 16, 2026
Unprompted review
Reply from hosting.com
Hi Mitch! Thank you for the kind words towards our colleague Ali. Please reach out anytime you need a hand!
James,
Customer Advocacy
Great Service!
I had accidently cancelled a domain and I called sales support. Ali did a great job and solved all my problems in a very quick and pleasant manner!
April 16, 2026
Unprompted review
Reply from hosting.com
Phew! That sounds like a tough situation, Thomas. I’m glad Ali was able to assist and provide clarity. If you ever need assistance again, please reach out anytime.
James,
Customer Advocacy
Been with Hosting.com since they were…
Been with Hosting.com since they were A2Hosting. I've always been happy with their tech support. A wordpress plugin took my website down overnight last night - their tech support team was able to get things back up and running in under 15 minutes from the time I reached out to them, which I really appreciated. Would recommend.
April 16, 2026
Unprompted review
Reply from hosting.com
From A2 to hosting.com, now that is some loyalty! Thank you for your continued trust Linzy. Our tech team are always here to assist, even when you had a plugin issue in the middle of the night, rest assured you can count on us. Don't hesitate to reach out!
James,
Customer Advocacy
Reply from hosting.com
Hello! Thank you for sharing this positive review. Please contact us anytime you may need assistance!
James,
Customer Advocacy
Talk to a real person
One of your great attributes is that I get to talk to someone live. Angel was very courteous and helpful.
April 16, 2026
Unprompted review
Reply from hosting.com
Hi Russell! Thank you for recognizing Angel. We completely agree, there is no beating talking to a real human support that is why our team are available through phone, chat and even email if you ever need a hand! If you ever need further assistance, we are always here to help.
James,
Customer Advocacy
I recently had a VPS issue where the…
I recently had a VPS issue where the server load spiked and one of my hosted WordPress sites appeared to be under heavy automated attack. Their support team was responsive, courteous, and helped me investigate the situation while it was happening.
They confirmed which cPanel accounts were involved at different moments, helped reboot the VPS when needed, and escalated the issue so I could get more details from the next-level team. They also shared log information that helped me better understand what was going on.
What I appreciated most was that they stayed available and cooperative throughout the process. They did not have every answer immediately, but they were willing to check, escalate, and assist while I worked on the WordPress side.
Overall, it was a helpful support experience during a stressful incident.
April 15, 2026
Unprompted review
Reply from hosting.com
Server spike can be unpredictable, disruptive and as you mentioned, can be a very stressful. We’re pleased to know the support you received (identifying the affected cPanel accounts, review the logs, and escalation when needed) made a positive difference during the situation. If there’s anything further we can assist you with, please don’t hesitate to reach out, we’re always here to help.
James,
Customer Advocacy
Gene was great
Gene was great, very helpful over the phone. Was able to help get our site back up. Thank you!!
April 15, 2026
Unprompted review
Reply from hosting.com
Heya George! Thank you for speaking with Gene over the phone. We are glad he was able to assist in getting your site up and running. We are open 24/7, contact us anytime!
James,
Customer Advocacy
Very helpful!
April 15, 2026
Unprompted review
Reply from hosting.com
Hi Kacy! thank you for the 5 stars. If you need assistance, please reach out anytime!
James,
Customer Advocacy
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