Hostinger Reviews 

After waking up this morning and seeing my site was suspended, i asked hostinger why they have suspended a site that's only using a default WordPress theme, they said it could be because i have not updated all the plugins or have outdated themes, or it could be malware a list of things that it could be and in my opinion should not warrant your site being taken down. Some people like to use older plugin versions, as the newer ones may mess their site up for what ever reason. So i can no longer trust Hostinger with my websites. They don't tell you what the problem is and if like me, you're not that good at coding, Then you're left with a dead site.

Hostinger webhosting is nothing but thieves with rude and uneducated support staff.
Several years ago I purchased a vps from Hostinger for the purpose of debugging a few client websites with runnaway sql queries that were killing my co-hosted server.
I installed the os (Ubuntu) and cyberpanel using their automated script. DNS would simply not work. I have setup many servers using Fedora, Redhat and mostly Centos so I mostly know what I am doing but this was frustrating. Hostinger tech support was useless. First, they did not understand basic English or the problem I was describing and their answer to everything was "reboot the server" or "hire a professional". I finally found a workaround using Cloudflare but their system caused problems with software like Prestashop that uses tokens so I abandoned the server as I didn't really need it.
Fast forward to last year. My daughter decided to put up her Prestashop again. Since I still had over a year left on my contract I decided to try again. Still no luck with dns.
I noticed in my Hostinger account page that they sell CPanel licenses. Over the years, Cpanel staff has been a huge asset with many server bugs. They can and usually will fix anything. I decided to do a fresh os install and purchase the Cpanel license for the sole reason of fixing the dns issue and gaining some decent tech support. I paid $153 for the license and proceeded to install Cpanel. The install failed twice on a fresh os. I immediately contacted Cpanel and I was told they no longer support 3rd party licenses so I would have to go to Hostinger for support. I explained my problems with Hostinger support and he said Hostinger is contractually obligated to support any Cpanel license the sell. Hostinger told me again to hire a professional. This was less than an hour after I purchased the Cpanel license.
I requested a refund for the license because I could not use it and they refused to honor their contract with Cpanel and support it. Of course they refused to refund it and pointed me to a disclaimer that said they dont make refunds for servers. I pointed out that to anyone with a basic knowledge of English, a server and a Cpanel license are two different things so that disclaimer which was not even on the license purchase page was irrelevant. All I got was a rude comment.
I went to PayPal and explained the situation. They agreed that a license without support was useless and refunded my $153.
I just logged in to my Hostinger account and found out my entire server is suspended with 6 months left on my prepaid contract. The reason? "Abuse" Seriously??
The lesson? Stay away from online predators like Hostinger. Contracts mean nothing to them. If they dont need you they will gladly take your money and give you nothing in return and retaliate you complain. If they are held accountable by someone they do need, like PayPal or Cpanel, they will behave illegally and childishly and suspend you account and say YOU abused THEM. Good riddance

Hostinger webhosting is nothing but thieves with rude and uneducated support staff.
Several years ago I purchased a vps from Hostinger for the purpose of debugging a few client websites with runnaway sql queries that were killing my co-hosted server.
I installed the os (Ubuntu) and cyberpanel using their automated script. DNS would simply not work. I have setup many servers using Fedora, Redhat and mostly Centos so I mostly know what I am doing but this was frustrating. Hostinger tech support was useless. First, they did not understand basic English or the problem I was describing and their answer to everything was "reboot the server" or "hire a professional". I finally found a workaround using Cloudflare but their system caused problems with software like Prestashop that uses tokens so I abandoned the server as I didn't really need it.
Fast forward to last year. My daughter decided to put up her Prestashop again. Since I still had over a year left on my contract I decided to try again. Still no luck with dns.
I noticed in my Hostinger account page that they sell CPanel licenses. Over the years, Cpanel staff has been a huge asset with many server bugs. They can and usually will fix anything. I decided to do a fresh os install and purchase the Cpanel license for the sole reason of fixing the dns issue and gaining some decent tech support. I paid $153 for the license and proceeded to install Cpanel. The install failed twice on a fresh os. I immediately contacted Cpanel and I was told they no longer support 3rd party licenses so I would have to go to Hostinger for support. I explained my problems with Hostinger support and he said Hostinger is contractually obligated to support any Cpanel license the sell. Hostinger told me again to hire a professional. This was less than an hour after I purchased the Cpanel license.
I requested a refund for the license because I could not use it and they refused to honor their contract with Cpanel and support it. Of course they refused to refund it and pointed me to a disclaimer that said they dont make refunds for servers. I pointed out that to anyone with a basic knowledge of English, a server and a Cpanel license are two different things so that disclaimer which was not even on the license purchase page was irrelevant. All I got was a rude comment.
I went to PayPal and explained the situation. They agreed that a license without support was useless and refunded my $153.
I just logged in to my Hostinger account and found out my entire server is suspended with 6 months left on my prepaid contract. The reason? "Abuse" LMFAO
The lesson? Stay away from online predators like Hostinger. Contracts mean nothing to them. If they dont need you they will gladly take your money and give you nothing in return and tell you to pss off if you complain. If they are held accountable by someone they do need, like PayPal or Cpanel, they will behave illegally and childishly and suspend you account and say YOU abused THEM. Good riddance

*Its unfortunate that a company can profit from fake reviews enough to pay to bury the legitimate bad reviews

Hostinger just suspended my valid website. When I talk to them they are saying it's fake shop, I need to submit documents and I've submitted all the document and they unsuspended.

Now, If they suspend a valid website for few days until approve documents then If few days my website is down who will be responsible for my loss?

Don't buy domain from they suspend my domain without letting me know and there support are very poor not enough knowledge to deals this kind of case and no body are responsible people there they claim they are best but all time they ask information we provided earlier
They are only waist of time and money stay away from that

They lie are not provide any instruction only said we are not able to do

I've purchased the Cloud Professional to trial the services for 1 year and the below are my findings.

Pros

Speed
Load time is quite fast. I tested 3 sites and I can confirm that the speeds are better than my current host, even without CDN and other optimisation.
Using the Pingdom test tool, it was maybe 2-3 seconds faster, and that matters.

Hpanel – A simple clean and light interface. Very professional and easy to browse. I did not have any issue finding things it’s just a matter of learning. This is not Cpanel so I understand other's frustrations. To me this is refreshing. I had zero issues finding anything.

Performance
There's built in minification of both JS and CSS which is quite nice and even WebP. This is a great implementation and I can really see the differences in speeds, which I've tested on one website.

Pricing
Their prices are competitive and of course, better than my current host. Initial starting price is to get you onboard (there’s always a discount, always). Of course, renewal prices will not be the same and that's fine. It's common practice, other Web Hosts does this too!

CONS

Downtimes
There may be minor downtimes on hosting level but it's barely noticeable. I used uptime robot to monitor sites and I notice that on a 30 day period, I got at best '1h 25m' on one site. Which is ok for me but should improve.

Entry Process
You only get 50 more if you upgrade to Cloud Enterprise coming from Cloud Professional. This is a bit weak and could be potential issues if you have heavy sites that consumes data and have many visitors.

Backups
You can only do 1 backup per 24hr. Compared to other hosts that can do multiple backups per day which is useful for versioning. Also, Restore Backup is only available for Wordpress but not everyone uses Wordpress though.

Site Access
You cannot share a single Website with a client or developer. If you do share, you share your entire hosting plan which is a security factor. As such, you are only limited to (s)FTP access. May I also mention that I did not have any issue with FTP.

Support
The AI chatbot is your first point of contact. It will not be able to solve your problems and you will get annoyed but after exhausting all options, you can escalate further. Ai gets a bit annoying and frustrating at times. It’s a hit or miss. Connecting to support takes a while though, a good 10-15 mins. The support staff is knowledgeable and they were able to resolve the 2 issues I had very quickly. There is no ticket option for you to just ask any questions. This can be improved upon or maybe an option for the future.

Web Packages
You cannot create web packages. Which means you cannot cap certain websites at certain sizes etc.

Suspension
There’s no tool to be able to suspend a service. So basically, if the rare event as an agency you wish to suspend a website, you cannot. You can only suspend emails.

Resource Usage
You do not have an area where you can see disk space usage per site. You can however, see the global usage of your server.

SSL Install
I migrated a website over and it caused SSL issues. However, the site worked fine where it came from. Installation of SSL took a while actually and a bit annoying but support resolved the issue.

Bottom line
I would recommend it if you’re looking to invest in good speeds and web space and do not require tech support. That said, Hostinger is quite robust. It can improve on a lot of things by listening to user suggestions (which they do have an option to suggest a feature). Looking to see them improve for the future.

Never buy a domain name from this company, I summarize what happened to me:
When I woke up one morning, I realized that my website was not working and the DNS information had changed. I immediately contacted hostinger, but even customer service did not know why my domain name was suspended. After a while, they said that they received an abuse and that they suddenly suspended my domain name without any notice to me. In their terms, they wrote that they could suspend the domain name whenever they wanted. First they asked me for my ID card, I sent it immediately and they took a day to review it, then they asked for company information, I sent the company information registered in my name and it took about a day for it to be reviewed, then they asked for a copyright registration registered to my domain name, and I told them that I could apply for it and get it, However, since this document might take days, I asked them to activate the site. Even though I told them that I already had a company and my work was legal, they did not accept it. In other words, they may suddenly suspend your domain name without notice just because they received an abuse. It doesn't matter to them if you lose money. There is a difference of 6 letters between my domain name and the Turkish company that sent the abuse for me. During all this time, my website was not working and my customers were asking why every day. Fortunately, after about 6 days, I moved my domain name to a different company and got rid of these. But they caused me a lot of loss, I lost reputation among customers and I fell far behind in Google searches. Shame on those who engage in this irresponsible and arbitrary behavior.

Few months ago I bought VPS form Hostinger, because it offered incredibly good price for this service. But good things come at the price and after few days of starting VPS I got notification that my VPS is suspended. I contacted customer support and they informed me that there is virus in my VPS and that they will un suspend it if I will take actions. So I did I reinstalled the OS, added firewall blocks and installed antivirus, but few days later I still got Suspend. This went on for one more time and I got permanently suspended. Basically I did what I was informed to do, but it did not help. So they just ignore issues and return same responses every time I message them.

I want to share my disappointing experience with Hostinger regarding a DMCA violation report. We reported the violation and were promised a resolution within 24 hours. However, 24 hours have passed, and Hostinger has not provided any update or solution.

Feeling concerned, we reached out to customer service once again, only to be informed that they would not honor their initial promise. Despite this setback, we patiently waited for a few more days. Eventually, we received an email stating that the reported account had been suspended. Unfortunately, to our dismay, the website is still active and infringing on our work.

Throughout this process, we have interacted with numerous customer service agents, but our issue remains unresolved. As time goes by, their responses have become increasingly unreasonable and unhelpful. The latest encounter with an agent named Richie was particularly frustrating. Richie insisted that we should report the issue to Cloudflare, even though Cloudflare is not the hosting company responsible for handling DMCA violations. Reporting to Cloudflare would only redirect the report back to Hostinger. It is incredibly frustrating for Richie to disregard our understanding of the situation.

Overall, our experience with Hostinger has been unsatisfactory. We would recommend considering Asurahosting as a better alternative. Asurahosting offers affordable services while providing excellent customer service.

Thank you for considering our feedback.

Update(5/25/2023)

We have received a response from the Hostinger abuse team stating that they are unable to suspend the domain for a copyright case without a formal court order or official decision. Their instructions seem to make it harder for us to protect our work. We expected better adherence to their own policies. Our goal remains the removal of our copyrighted content from the infringing website. Based on this experience, we cannot recommend Hostinger's hosting services. Please consider alternative providers.

Never ever again. Just don't bother to order VPS from this company. I have ordered KVM4 with NVME and while testing I found that it has 100mb/s read-write speed (yeah like 10y.o ssd). When I have asked support what is happening I got the answer "Server has 100mb/s network so you don't need your hard drive faster". What a fabulous horseshit.

But wait there is more! First year KVM4 have costed around 150 usd, and second one 355 usd(???). I find out it randomly by going into my billing account. There is no info about this anywhere. Any other VPS provider is better than hostinger. Just a scam company

On the good side, got refund almost immediately +1 star for this.
----
UPD: 04/19
Dear Gabriela,

Why are you lying again? Is it policy of hostinger? What bug? Here is the response from your support team:

"I have received a response from our team and was informed that this is a temporary bug. RAM allocated to the VPS will increase as usage increases, and it will stop increasing at the VPS plan limit. Please note that the network is limited to 100 Mbit/s, so such disk speeds will only be needed in rare cases for a short time. If such speeds were sustained, it could be considered abuse, and we might suspend the VPS."

It is a bug that you could not fix 3 days of usage till I have asked for a refund. I just have asked a friend to order the same package and the "bug" is still there. Scamming people is fun, isn't it? Regarding the "bug" with the RAM, I didn't even mention it. I guess it is obvious to everyone that you just dynamically change the RAM size depending on the load to sell more than you actually have on the server. Which actually leads to some side-effects like wrong swap usage by the system and slower performance.

Now regarding the "special" offer. Do you really think that it is normal to ask 355 usd per year for the "NVMe" VPS with 100mb/s network, 100mb/s read-write speed and RAM that you dynamically scale (and often wrongly, so a lot of stuff just gets into swap when should not?...)

Please stop scamming people.

Best regards,

Paul

P.S. For those who are looking for a good VPS at an affordable price, there are much better offers available. They may be 10% more expensive, but you will get 10 times better performance and stability. Check vpsbenchmarks, you can see the real performance of hostinger VPS there.

I am deeply frustrated with the service provided by Hostinger. The customer support interaction is extremely long although the initial communication can take place fairly quickly, the response and follow-ups take sometimes hours to read and respond to. My main issue relates to the company mentioning that I had 24 hours to comply with an issue with my website however the hosting was suspended within 2 hours - a very premature action. What the company says and what it does are two very different things. Why state 24 hours in the email and then prematurely suspend? Even when I wanted to take a backup, they said I had 24 hours however surprise surprise they suspended it after 10 hours. I have asked customer service to escalate my issue however they don't understand what escalation means. I even proposed a solution which was completely ignored. I feel very unfairly treated and now will be looking elsewhere, I would also tell my contacts not to use hostinger. Very poor customer service and service. I don't write many review but felt compelled to in this incident

Worst & slow support they blocked my business account which affected the whole clients when tried reaching them after 1hr got an update that it was suspended due to a specific client website hosted on the network. if the issue was with 1 website you should block 1 why did you block all the other client websites & suspend the account?

you should always prefer your client before taking the account down there are n number of ways people could report any website but that doesn't mean you can block all the websites on a single business account.

you should have given notice or dropped an email asking for clarification why the hell you blocked the whole account this is clear bad practices or bad employee knowledge

I have two plans both costing the same amount. My credit noticed two identical charges and thought they were duplicates. They ask if I wanted them to dispute the charges. I didn't think about it and clicked the wrong button.

This caused Hostinger to suspend my company site and email. When I contacted them to sort things out they advised a picture of my credit card was required to remove the suspension.

Unfortunately, I could not get a picture of the card for another 12 - 24 hours. I asked to pay with another card, asked for any other options and they did nothing. I pleaded with the representative to try and understand how serious this could effect my business. Still nothing, I requested to chat with a manager, no, not possible. I am planning to end my accounts with this company. They could have tried in some way to help me, instead they said no. The only way was to send a picture of a credit card that I did not have with me at the time...Absolutely maddening...find another hosting company.

I decided that i will give you guys 1 star review every time you suspend our website for no reason from anonymous report.

Today it is 5th time our website is suspended ( now without email notice )and till this date you guys make our business loose over 10k€ wow.

Every time you guys suspend our website its same story: 1. You guys recive anonymous report for malware on our website 2. Suspend our website 3. I contact you and you to unsuspend our website 4. I ask for reason and we everytime come to conclusion that there is no malware.

This process repeat everytime :)
So please if somebody is thinkink About running website on Hostinger dont do this mistake! Save your time and your money and go anywhere else.

Thanks
Bye ;)

So bad hosting company. Suspending me 3 times without valid reason. I just upload photos from movies on my blog website and thay just perma suspend me. So trash hosting, I just not breaking any law.
Also so slow support, I lose so much money cause this trash company. If you earn from websites dont host on this hosting!!!

" Not Worth to Trust "
TOtally bad and garbage experience with them, My Hostinger account is with Singapore Hostinger cloud hosting 8 GB Ram and Unlimited traffic, and unlimited websites,
But the reality is 50000 Traffic can not handle this Host Provider, If you are a beginner then Hostinger is good but as your site grows they do not have the answer, Totally fraud companies now keep saying to upgrade, the fact is less than 7 plugins installed and Astra theme installed, in spite of this THey are not able to handle always shoeing 502 Error, 404 Error, While I ould say that I have taken their Highest Value of Cloud hosting.
Fraud in India is taking place at a bigger level, Everyone is keeping promote this company due to Affiliate commission, But Can not trust,
If you always want to stick with 5000 visitors forever then stick with Hostinger, if your site goes more than 50000 traffic then do not choose Hostinger. Also please note that never ever tell the Hostinger team your Hostinger as they will suspend your Hosting Account, at the end of the day you will get nothing and thus you will Loose your whole account. To Spread awareness on this topic, I am going to write a review of whatever I have experienced with this hosting company,
Lost Trust in Hostinger.
Hostinger Offers Best services Only in shared Hostinger but as soon as you upgrade to their VPS Hosting Plan Or Cloud Hosting Plan the Problems Start Taking place. I do Not understand If Hostinger is that so much good then Why there is a need to Offer High Commission to Affiliate accounts,
Many People gave good Reviews for Hostinger Just Because They can sell More Hosting from Hostinger and can Earn Higher commissions.
The Fact is in the end Hostiner Has no Value to Offer,
Once you Hit 50,000 Visitor Per Month Then Problem Starts, Our Plugins Are Rankmath, XML sitemap, open External links in a new tab, wp Forms, Wp Rocket, Theme used Astra, wp Ocean, Total websites Hosted 6 Same plugins same themes on all our websites,

Hostinger Shared Hosting 5/5-Amazing
Hostinger VPS Hosting 5/3 -Worst
Hostinger Cloud Hosting 5/3- Nightmare

Shared Hosting in Hostinger is Great but Cloud Hostinger and VPS Hosting is Worst, once You upgrade They keep saying Upgrade YOur plan, they will not solve any problem but will keep saying this message :

Hey *******!
I have checked your website thoroughly and noticed that it is hitting the processes limits of your current hosting plan. You can find it by clicking on the Order usage icon within your control panel:

To stop processes temporarily you need to go to the Hosting → Manage → Order Usage page and click Stop running processes.
I have to mention that this is only a temporary solution because when your website will be visited again processes count will rise again. This can be addressed by:
Revising your code
Reducing the number of plugins you use
Minimizing the number of cronjobs running
Enabling caching on your website (in case you are using WordPress - we highly recommend LiteSpeed Cache)
You can also check the Log Files in your File Manager (/home/u429492506/.logs/lve_snapshot_2021-09-13) to get more info as to what processes/script is consuming most resources. "

While the fun fact is Our Hosting plan never hit any Over Usage.

While We have purchased their Highest Values Cloud Hosting. what the Worst experience.

Also do not tell your hosting account as the Hostinger team will suspend your Account Immediately,

"Dear Hostinger Team Can you please tell me any Best Host Provider In VPS OR CLOUD HOSTING."
Thanks in advance

The prices are low, migration TO them is good, they use a modified Cpanel which is not that great, things are NOT in the obvious places.
Tech support is a WAIT if someone is available 50% of the time in 30 minutes the rest a day later you get an email.
Techs don't do much work instead they point you to documentation to do it yourself which if you don't know how you are out of luck. For the most part I liked the techs and the service was OK

The legal department and TOS people have ZERO English ability and if anyone even writes them claming they are abused by having public info that is clearly on Google but shown on you pages they will suspend everything so as an OFFSHORE host terrible service, not only that they don't respond after telling you to REMOVE pages that are clearly NOT any violations, even the tech when we showed him the page he claimed we were correct (NO TOS Abuse) he could not believe it but they never allow you to answer nor do they respond they just suspend and lock you out of your own websites.

After having this done twice and the same unprofessional games we left after 6 months
NOT RECOMMENDED

very bad live support, waiting for more then 60 minutes but can't get any reply from support. Purchased hosting for 48 month which is going to expire in year 2023 but they suspend my hosting for no reasons.

In case of any problems with any of your websites hostinger will shut down the entire hosting account including other websites without the problem leaving your buisiness crumbling and shutting you down. Hostinger will never alert you of the problem before time so actions can be taken preventing loss. They will shut down your entire account before alerting you. If you're here to run a big business that will involve you having many customers and cannot afford down time, DO NOT USE HOSTINGER, I REPEAT DO NOT USE HOSTINGER. tiny busineses and learning webmasters can use it for their small websites. I DO NOT RECOMMEND HOSTINGER. DO NOT USE HOSTINGER

Pathetic, Worst and most disgustic hosting provider in the world, NO ONE should ever use them, they show cheap prices and onec you want to buy they are just after money I made a mistake of buying a 4 year hosting plan with them , now everyday they suspend my hosting saying there's some virus in it, no customer support , poor chat guys, illetrate fools, I am stuck with them, they don't even care if you post negative reviews, they say we are working on it, no phone number, tey reply after freaking 8 hours,
IF YOU WANT TO MAKE YOUR LIFE MISERABLE THEN ONLY CHOOSE HOSTNGER.