No disaster management
For a little over a year I am customer there. In the last two weeks there were two major outages, their own homepage was affected, so was my domain including emails and everything.
They did not send out any information to customer, do not have a news or service status section on their homepage. Customers were without any information about the situation or the resolution. Once outage had been resolved, no information to customers only after I had created a support ticket they told me what to do.
For a hoster it's a total no go. Judging by their behavior they do not even know what ITIL is nor do they seem to have the most basic kind of disaster management.
Of course they deny any responsibility and also violate their own Terms and conditions (one outage was >12 hours after which customers are eligible for compensation but they declined).