I have been a customer with HostUS since 2020, and while I’ve stuck with them for years, the poor quality of service and support has bitten for what appears to be the final time. My services hav... See more
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I've been using the 4GB KVM VPS and the performance is top-notch, very impressive. I had a minor technical hurdle during the initial setup, but the support team (Sam) was professional and resolved ev... See more
Solid hardware, good performance, but they won't tell you there's a problem when there's a problem. I've used their VPS hosting for several years. A good value! For some reason, HostUS refuses to... See more
Ive been with host us since 10th Dec 2016, everything was great for the most part up until about Sept 2018 and odd things started happening and support tickets where taking around 2 weeks to answer. A... See more
Company details
Written by the company
At HostUS we provide everything you need for affordable, reliable and quality web hosting. We supply a high quality service and take great pride in our customer support with team members round the world working round the clock to provide a fast & easy hassle free response to any query. We invest in the latest hardware technology giving you access to the best rescources in Shared, Reseller & VPS hosting. Contact us today for more information into and the steps into the technological future with HostUS. Sales@hostus.us
Contact info
United States
- hostus.us
3.4
Average
49 reviews
Hasn’t replied to negative reviews
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i am having nightmare of my life with…
i am having nightmare of my life with them . 2 of my services down , raised tickets they couldn't resolve for a month plus ,then Alexander (one of support staff) replied will help to move to London , as my other 3 service down there was working . After that response seems either he resigned or went for holiday no news yet , i am without my business emails for a week now .. had made me feel so frustrated with their support .. This is first time experiencing such a long delay , usually its 2-7 days , seems either this company has no support staff or seems everybody quit there .. Until they fix please dont take a risk and buy any services .. now i need to start to plan to move one by one when renewal dates come .. - will change review if they get back asap..
September 18, 2022
Unprompted review
Reply from HostUS
Thank you for taking the time to review your experience with us. I would like to apologise that we failed to meet your needs on this occasion. At busy times we do our best to reply as quickly as possible to each customer however I appreciate that we may have failed on this occasion to reply as swiftly as we would have liked too. We have taken on a number of new staff members so hopefully you will see a vast improvement in your service going forward and if you are willing to give us another chance in the future we can rectify any issues you previously experienced with us and give you a positive outcome.
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Cheap annual U.S. shared hosting with adequate features
This is first year I use HostUs annual shared hosting. It is one of Top 6 Cheap Annual U.S. Shared Hosting Companies from Hundreds in my Note, Its features are adequate.
August 30, 2022
Unprompted review
Reply from HostUS
Thank you for taking the time to review your experience with us and for choosing HostUS for your shared hosting needs. It is lovely to hear you are happy with the service we are currently providing. We count ourselves lucky having customers like yourself. We look forward to working together in the future.
It's a total scam
It's a total scam, I paid an AS it was not delivered after a month, while the support confirmed a delivery in 2 weeks maximum, a month after invoices of renewals arrive while I still have not received the service, I contact the support they gave me two solutions: refund, or I wait for the service to be delivered and they extend the period, I chose to wait, and they thanked me for confirming, one day later I was refunded, while the PayPal is blocked so I lost my money, I had said no refund!
July 1, 2022
Unprompted review
Reply from HostUS
Hello Tom, thanks for bringing this to our attention. We are sorry that this is how your experience went with us. We would also like to resolve this situation, if I leave some contact information it would be greatly appreciated if you could reach out to us.
I can't install the windows2019 system…
I can't install the windows2019 system I need through myself, and the response speed and work efficiency of customer service staff are not good. So far, I still can't log in to my windows server through remote desktop, which is a poor experience.
April 10, 2022
Unprompted review
Reply from HostUS
Apologies you had this sort of experience, if you would like to contact one of the members of our team we would be more than happy to solve this issue so we meet can your needs.
I wanted a US based hosting provider…
I wanted a US based hosting provider that offered cPanel hosting at an affordable price. It took a little while between the time that I ordered and from when I received the log in data for the cPanel access, but with in a single day I was able to switch hosts, and be live and operational on HostUS.
February 28, 2022
Unprompted review
Reply from HostUS
We are very grateful you took the time to review your experience and thank you for choosing HostUS. We are delighted to see you found the service you were looking for and pride ourselves on giving a quality experience at affordable prices. We look forward to working alongside you in the future.
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Bad service no ontime customer support
Bad service no ontime customer support, they suspend service and no response to any ticket
February 22, 2022
Unprompted review
Reply from HostUS
Thank you for taking the time to review your experience with us. I would like to apologise that we failed to meet your needs on this occasion but appreciate you reaching out to let us know how we can improve our service. If you would like to discuss your personal experience further then please don't hesitate to contact us, we are always looking for ways to improve our customer experience. Hopefully you will give us another chance in the future so we can rectify any issues you previously experienced with us.
Poor Service
Service when it works, everything is ok. But when it doesn't work ! Support is pure zero, they open support tickets after 4-5 hours, sometimes 4-5 days. As a rule, it's your fault, everything is always ok with them. I have a feeling it’s a side job for them. You will be offline for at least a couple of hours each month. I recommend the service to those who want to play and learn, others avoid it!
January 26, 2022
Unprompted review
Reply from HostUS
Thank you for taking the time to review your experience with us. I would like to apologise that we failed to meet your needs on this occasion but appreciate you reaching out to let us know how we can improve our service. If you would like to discuss your personal experience further then please don't hesitate to contact us, we are always looking for ways to improve our customer experience. Hopefully you will give us another chance in the future so we can rectify any issues you previously experienced with us.
Online support is too slow & IPv6 Poor
It takes 10 days to open a ticket, usually two days to reply to each one, and IPv6 has only one address instead of one address block.
October 27, 2021
Unprompted review
Reply from HostUS
Thank you for taking the time to review your experience with us. I would like to apologise that we failed to meet your needs on this occasion but appreciate you reaching out to let us know how we can improve our service. If you would like to discuss your personal experience further then please don't hesitate to contact us, we are always looking for ways to improve our customer experience. Hopefully you will give us another chance in the future so we can rectify any issues you previously experienced with us.
So far so good
So far so good, I have no troubles so far using the VPS. Just hope that Host.US give more promo codes :)
May 17, 2021
Unprompted review
Reply from HostUS
Hi Yupiter, we appreciate you taking the time to provide your feedback! Do follow our social media channels if you are interested in our promotions :)
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Spent two days arguing with support…
Spent two days arguing with support when I was told the reason I wanted a refund wasn't good enough. Even though they have a 3 day refund policy. I had to get the refund via paypal who closed the case in my favor.
The plan was to argue for 3 days and then say they no longer had to provide one. Either way trash company. Trash support (a guy called leo) oh and they also locked my account and sent a reply saying they had and had refunded me. Not the case paypal refunded me and this company got it's panties ina twist and locked me out.
March 10, 2021
Reply from HostUS
Thank you for taking the time to review your experience with us. I would like to apologise that we failed to meet your needs on this occasion but appreciate you reaching out to let us know how we can improve our service. If you would like to discuss your personal experience further then please don't hesitate to contact us, we are always looking for ways to improve our customer experience. Hopefully you will give us another chance in the future so we can rectify any issues you previously experienced with us.
Low price, great performance, good support
I have had a sub-rock-bottom price OpenVZ VPS with HostUS for a little over three years.
In the beginning, there were some performance issues at certain times of day because of other users on the node, but in time, with quite a bit of effort on their part, the problems were resolved.
Since then it's been smooth sailing, with hardly any downtime, crisp performance (slight slowdowns every once in a while), and an almost transparent conversion to OpenVZ 7, which they handled completely.
My application uses very little resources, and a more demanding one might run into problems, but based on my experience, I would highly recommend HostUS for such usage.
October 25, 2020
Unprompted review
Reply from HostUS
Hi Toby, thanks for your continued trust and taking the time to leave your review! It's great to receive your feedback regarding our VPS services.
Amazing Prices and Great Performance
I've been using one of their OpenVZ VPS for 1 year and I'm just amazed by the stable performance and of course a super cheap price. Really amazed. One time I had a problem because I couldn't pay the server at time and they gave me 7 extra days. Best support team ever! :) I super recommend them!
September 9, 2020
Unprompted review
Reply from HostUS
Thanks for sharing your experience with us, Raul! We are glad to hear you are amazed by our services.
Spam blocked IPs. Slow to solve the problem
Having issues with being given not one but 2 ips that are blocked as spam by at least a few spam databases. Slow to fix the problem. Cheap yes, but you get what you pay for.
June 17, 2020
Unprompted review
Reply from HostUS
Thank you for your review. We are sorry to hear you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. Your feedback helps us get better.
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HostUS has been nothing short of…
HostUS has been nothing short of amazing from day 1. Recently they upgraded my plan to SSD for free!
If you need decent VPS that doesn’t let you down, this is the place to go guys.
May 22, 2020
Unprompted review
Reply from HostUS
Thank you for taking the time to review your experience with us and for choosing HostUS to provide your required business services. We count ourselves lucky having customers like you. We look forward to working together in the future.
Novice friendly
Very novice friendly. With little knowledge I was able to get started quickly.
March 9, 2020
Unprompted review
Reply from HostUS
Thank you for taking the time to review your experience with us and for choosing HostUS to provide your required business services. We count ourselves lucky having customers like you. We look forward to working together in the future.
The best
The best. I use it as a vpn. Configured and started to use without problems.
January 3, 2020
Unprompted review
Reply from HostUS
Thank you for taking the time to review your experience with us and for choosing HostUS to provide your required business services. We count ourselves lucky having customers like you. We look forward to working together in the future.
I do not recommend
I do not recommend. Hopeless support.Their discs have been destroyed and they didn't have backups. They didn't apologize for that. I've lost all files. VERY BAD HOSTING
September 6, 2019
Unprompted review
Reply from HostUS
Thank you for taking the time to review your experience with us. I would like to apologise that we failed to meet your needs on this occasion but appreciate you reaching out to let us know how we can improve our service. If you would like to discuss your personal experience further then please don't hesitate to contact us, we are always looking for ways to improve our customer experience. Hopefully you will give us another chance in the future so we can rectify any issues you previously experienced with us.
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Go away from hostus.us – Is a worst host!!!
After some month I understood “hostus” is a bad place dor my sites.
There are a lot of downtime. The server is slowly and NO SUPPORT !
If there is any issue they answer in support after 2-4 days.
Go away from hostus.us – Is a worst host!!!
August 27, 2019
Unprompted review
Reply from HostUS
Thank you for taking the time to review your experience with us. I would like to apologise that we failed to meet your needs on this occasion but appreciate you reaching out to let us know how we can improve our service. If you would like to discuss your personal experience further then please don't hesitate to contact us, we are always looking for ways to improve our customer experience. Hopefully you will give us another chance in the future so we can rectify any issues you previously experienced with us.
Lost a 4 year old website and two…
Regular server downtime over the course of 9 months I used their slow service. Lost a 4 year old website and two domains in the matter of 24 hours. Must say the best fastest service was the refund and termination of service. I would be very cautious trusting your data in their hands or rely on their customer support.
August 13, 2019
Unprompted review
Reply from HostUS
Thank you for taking the time to review your experience with us. I would like to apologise that we failed to meet your needs on this occasion but appreciate you reaching out to let us know how we can improve our service. If you would like to discuss your personal experience further then please don't hesitate to contact us, we are always looking for ways to improve our customer experience. Hopefully you will give us another chance in the future so we can rectify any issues you previously experienced with us.
Ive been with host us since 10th Dec…
Ive been with host us since 10th Dec 2016, everything was great for the most part up until about Sept 2018 and odd things started happening and support tickets where taking around 2 weeks to answer. As it progressed more and more issues continued and tickets kept taking longer to resolve or answer. While their service is cheap, support has gone down the tubes in the past 6 months. Ive since moved all my vps's and in waiting for my final day, im still waiting to see if they will resolve my 2 open tickets
February 23, 2019
Unprompted review
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