Hostwise Reviews 54

Great apartments and customer support experience. We had a small trouble with the check-in due to our fault and the customer support helped us immediately

I booked a house with HostWise and me and my husband liked it a lot! Thanks for the experience

We had a great experience with Host Wise service.
The apartment was cozy and clean, the host answered fast and was nice. It was a good experience!☺️

Amazing experience.

Amazing service!! 5*

Excelent service

Exactly like the photos. Clean, quiet, and easy for a short stay

Très prope et bien préparé à notre arrivée. On s'est sentis à l'aise tour de suite.

Stayed here recently and would definitely consider booking again. Everything was clean and well prepared, the bed was comfortable, and the apartment felt peaceful rather than noisy or hectic. The welcome wine was a nice touch and communication with the team was quick throughout.

We had a genuinely good experience. The apartment was exactly what we expected from the photos — clean, comfortable, and well looked after. The location was convenient, but what we appreciated most was how smooth everything was. Quick responses, easy communication, and a quiet place to actually relax.

Really solid experience. Nothing felt misleading — the photos matched reality, the apartment was properly clean, and the whole stay felt easy. Quiet environment, helpful staff, and nice little touches that made it feel less impersonal.

We had a good experience with Host Wise service. Apartment was well prepared and cleaned, communication responsive. Porto is lovely!

The space was extremely comfortable, with great lighting. In terms of quality for the price, it was absolutely worth it. The neighbors were friendly and quiet, which really contributed to a peaceful and relaxing stay.
Everything was spotless upon arrival, and the cleanliness truly stood out. Plus, the coffee provided was excellent!

Great stay overall! The location was perfect, and the apartment was clean and cozy. We really appreciated the welcome bottle of wine and other thoughtful touches. Excellent service – would definitely recommend!

Worst customer service I have ever experienced with a rental company. They are communicative and fast until you complete your booking. Once it’s paid;
They answer your emails witch chatgpt without reading your question. Have asked at least 7 times for a proper invoice, still not received after weeks passed.
Arrived in the rental property with no baby crib and chair as I have paid for and asked to confirm several times. Feeding my child on the ground and still no answer on why its not here and when we will receive one.

We booked months in advance. The day of the Check-in, we Receiver a message with the "details". In fact it was an empty message. We tried to contact Hostwise by text and phone, but without success. Airbnb finally reached them after hours and they sent us the details and the Code for the key-box. The key didn't fit. The games started again: their we're not available on the phone or by messenger. Airbnb cancelled the stay and organized another apartment.

I request an immediate **full refund** for my reservation at Rua Guedes de Azevedo 203, apt H8, Oporto, Porto 4000-111, Portugal, due to multiple severe violations of Airbnb’s Guest Refund Policy, quality standards, and contractual obligations. If Airbnb does not provide a full refund, this will be treated as a breach of both your legal and contractual duties.

## Key Violations and Damages

- **Misrepresentation:** The apartment was windowless except for two small ceiling windows, and the actual condition, furniture, and decor did not match the listing. This directly violates Airbnb’s requirement for accurate listings and constitutes a Reservation Issue under the Guest Refund Policy.
- **Missing/Defective Amenities:**
- No iron provided until after three days and a complaint.
- Only one pillow and towel, with a hidden $30 charge for more.
- No garbage bags, soap, or toilet paper.
- TV was broken and unusable.
- Internet was either non-existent or so slow it was unusable.
- Dangerous bedside lamp and loud air conditioner.
- Unclean bathroom: foul odor, black stains, loose handles.
- Power breaker failed repeatedly, leaving devices uncharged.
- **Safety and Security Hazards:**
- Building entrance left open and unsupervised.
- Apartment door handle detached, compromising safety.
- **Host Misconduct:**
- Disorganized check-in with incorrect instructions.
- Host requested access to the apartment during my stay, breaching privacy and security.

All these issues are documented with photos and videos.

We stayed with 3 people in an apartment in Guimaraes for 13 nights in July 2025 and had a leakage from the bathroom ceiling for almost the entire stay. The mechanics were very friendly and tried fixing the issue, however the response of the quality team/management team of customer contact service center was very dissappointing. They are not pro active in communication and did not provide another accomodation or provide any cleaning or clean towels for the mess from the leaking or attempted repairs during our stay. We had to clean up the mess, overflow water and whatever fell down fron the ceiling ourselves everyday. After many requests hostwise granted a 10% refund, which after 1 month has not been paid yet. Our stay was overshadowed by this discomfort and frustration of the endless digital communication without results.