Poker table spun without crediting anything. I tried different stake levels. Still nothing landed. Chat offered a gesture. Frustrating round tbh. Games usually pay decently though. Will keep playing
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I bookmarked a slot last month and accessed it again today. It appeared in saved items without any trouble. The selection remained consistent across sessions
Sunday morning, Bonus balance on library Wi-Fi — the free spins counter after 13 minutes dropped after one refresh. Email update made the chat answer look wrong while I sat refreshing
The spend screen totals deposits but not withdrawal requests, so the number it shows isn't what the month cost you at all. Wanted to know whether that could be shown properly and got no answer back.
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A selection of online casinos for UK players evaluated on licensing, security, payment methods and user experience.
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game froze on the feature round
game froze on the feature round. refreshed. the balance was right but the feature had gone and the history showed the spin as COMPLETE with a win of nothing recorded against it.
Live chat gave me the same anwser three…
Live chat gave me the same anwser three times and solved nothing.
The spend screen totals deposits but…
The spend screen totals deposits but not withdrawal requests, so the number it shows isn't what the month cost you at all. Wanted to know whether that could be shown properly and got no answer back.
Book of Dead on small phone screen
Book of Dead on small phone screen; promo-listed slots disappeared with debit card after deposit. Cashier screen gave no clear status note before I closed the tab.
Reality check shows blank numbers
the expry time was shorter than…
the expry time was shorter than advertised, and nobody gave me a straight answer.
My Skrill address was fine for…
My Skrill address was fine for depositing, not for withdrawing.
Checked again
Checked again, Cashier Sat 14:54: old debit card method stayed visible at Thu 16:57, then disappeared before confirmation. Account history changed again between two emails.
quick lobby
quick lobby, decent games, the payout side is the part that never moves
Kimberley answered my ticket 1959 with…
Kimberley answered my ticket 1959 with a cheerful paragraph that solved nothing. I asked about a frozen cashout, not how to reset my password. Felt like talking to a wall with emojis. Could they make the cashier any more confusing?
For a german casino account
For a german casino account, English site, still One refresh fixed the lobby, not the missing slot round no clear reason given
After a short session
After a short session, the reply was clearly copied and pasted. I would have accepted a clear explanation, but none appeared
£115 Revolut withdrawal showed the…
£115 Revolut withdrawal showed the first problem: the casino history from my account page lost the payout row after refresh. Account history sent me to the cashier after another refresh.
Case 5447 became a problem when message…
Case 5447 became a problem when message centre marked resolved on ticket #83007 while the spins stayed missing. Profile page stayed stuck before I closed the tab
four reloads before the cashier page…
four reloads before the cashier page opened and it still showed the old balance.
I contacted support through a support…
I contacted support through a support ticket because the wagering was much higher than the banner suggested. The response solved nothing and arrived much later.
email reply was well written and…
email reply was well written and completely beside the point about my cashout delay
Sunday morning
Sunday morning, Bonus balance on library Wi-Fi — the free spins counter after 13 minutes dropped after one refresh. Email update made the chat answer look wrong while I sat refreshing
Favourites on library Wi-Fi showed the…
Favourites on library Wi-Fi showed the first problem: promo-listed slots disappeared with Trustly after deposit. Bonus screen argued with the profile status on ticket #21605.
I nearly went for the welcome bonus
I nearly went for the welcome bonus, then spotted the free spin deadline displayed ahead of the last button. Passed on it, but appreciated that the condition wasnt buried.
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