First their order screen DID NOT show that the shipping is more than the order total. Then they didn’t answer 20 EMAILS. Then the order came. Not twelve but four. And not what I wanted. These are not... See more
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I never got my pillows. With three points of contact, this shouldn’t have happened. I give two stars because I actually did receive an initial response about the status of my order, then nothing. I wo... See more
I am truly disappointed in the pillows received. I have emailed for a return or replacement. The pillows have no support or structure at all. They fold in half, and in on themselves. I wake up with se... See more
Company replied
Tried these pillows on a Disney cruise and they were super comfortable. Decided to research and figure out how to order for my home use, so happy that I found hotel supplies group LLC. Shipping was fa... See more
Company details
Written by the company
Hotel & Restaurant Supplies & Hospitality products
Contact info
Costa Rica
- hotelsuppliesgroup.com
1.8
Poor
23 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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No shipping confirmation as of yet
No shipping confirmation as of yet, not the best time to request feedback.
March 29, 2022
Reply from Hotel Supplies Group LLC
Justin, apologies for the bad timing. I can see the product was delivered on April 8. We have adjusted the timing of this emails since then. Thanks for the feedback!
awful i contact customer service for a…
awful i contact customer service for a full wound and never received it. blanket came fine and once i washed it in a gentle cycle it became all bally. awful customer service and i still want a refund!!! Dina Santana 646-295-7512
March 9, 2022
The only problem was the wait time
The only problem was the wait time! We realized that everyone is having a problem getting supplies but the wait was worth it!
March 9, 2022
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