Quick delivery, on time. It’s probably a good idea to train your fitters not to assemble doors face down on the top of old fridges or on top expensive induction hobs or handmade worktop without protec... See more
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Old machine removed and new delivered. We had to fit the machine as our plumbing wasnt ’standard’, which wasn’t ideal but we managed. The 2 delivery men were lovely.
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Hot point product excellent I’m a pensioner my family and my mother always bought hot point can’t fault the product at all. But Argos customer service services let them down.
Company replied
Morgan was helpful even though the beko user manual for oven model BBIFA12300AC is inaccurate for easy steam cleaning. It does not mention to use the Fan Heating/Airfry function at 200 degrees C wit... See more
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Company details
About Hotpoint
Written by the company
At the heart of UK homes for 115 years
For 115 years, Hotpoint has been at the heart of UK homes, helping families share the unique feeling of home. From keeping food fresh for the week ahead and caring for the clothes you love, to preparing family meals and taking care of the post-dinner clean-up, our appliances are designed to support the routines that keep family life running smoothly - giving you one less thing to worry about, so you can focus on the moments that matter most.
Our range of home appliances includes washing machines, tumble dryers, dishwashers, fridge freezers, ovens, hobs and cookers. Each appliance is thoughtfully designed to help prevent everyday mishaps and deliver dependable performance you can count on. Combining practical features with helpful technology, our products are made to simplify life at home and fit naturally into busy households.
We know that every home and every family has its own routines. Whether you are working through the weekly laundry, keeping groceries fresh, cooking family favourites or cleaning up after dinner, our appliances are made to fit naturally into everyday life and help you keep your home running with confidence.
In the UK and Europe, Hotpoint is part of Beko Europe, the company behind a portfolio of well-known home appliance brands. As part of Beko Europe, we continue to build on our long UK heritage, creating appliances that support real homes and the moments that bring people together.
Our care continues long after your appliance has been delivered. From product advice and appliance registration to user manuals, troubleshooting, repairs and genuine spare parts, our dedicated customer service and support teams are here to help you get the best from your Hotpoint appliance throughout its lifetime. With more than a century of experience, Hotpoint continues to create trusted and dependable appliances that help families across the UK share the feeling of home.
Visit www.hotpoint.co.uk to explore our full range of appliances, product support and genuine spare parts.
Need assistance? Contact our customer service team and we'll be happy to help.
Contact info
United Kingdom
- hotpoint.co.uk
4.4
Excellent
41K reviews
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Love the new fridge freezer
Love the new fridge freezer, delivery drivers were very friendly & helpful.
Highly recommend Hotpoint
July 14, 2026
Reply from Hotpoint
Hi Rob
We're so pleased to hear you love your new fridge freezer and that our delivery drivers were friendly and helpful. It's wonderful to know you highly recommend us! Thank you for your fantastic feedback!
Everything was excellently handled…
Everything was excellently handled thank you so much
July 14, 2026
Reply from Hotpoint
Hello Ann
We're delighted to hear that everything was handled excellently. Thank you so much for taking the time to share your positive experience with us!
Reply from Hotpoint
We are so pleased to hear you are happy. Thank you for taking the time to share your positive feedback with us.
We were kept well informed about our…
We were kept well informed about our delivery slot time.
Machine connected, old one taken away for recycling.
All good.
Thank you
July 14, 2026
Reply from Hotpoint
Hi Elaine
We're so pleased to hear you were kept well informed about your delivery and that the machine was connected and the old one taken away for recycling. Thank you for your kind words!
Were on time friendly and good at what…
Were on time friendly and good at what they do. Also considerate
July 14, 2026
Reply from Hotpoint
We're so glad to hear that our team was on time, friendly, and provided excellent service. We appreciate your kind words!
Reply from Hotpoint
Hi Richard
We are delighted to hear that everything was amazing, thank you for the 5-star review!
Reply from Hotpoint
We're so pleased to hear that your delivery experience was a positive one and that our team members were friendly and professional. Thank you for sharing your feedback!
Reply from Hotpoint
We're so pleased to hear that our delivery team was respectful of your property. Thank you for sharing your positive feedback with us!
The experience was very positive
The experience was very positive. The engineer was polite, professional, and friendly. He quickly identified the issue with my washing machine, explained what needed to be done, and completed the repair efficiently. I really appreciated his helpful and courteous approach.
July 17, 2026
Reply from Hotpoint
Hi Ingrid
We're so pleased to hear about your very positive experience with our engineer. It's wonderful that they were polite, professional, and efficiently resolved the issue with your washing machine.
Driver was very helpful and provided an…
Driver was very helpful and provided an excellent service. He called about 15 minutes before he arrived.
July 13, 2026
Reply from Hotpoint
We're so glad to hear our driver provided excellent service and called ahead. We appreciate your positive feedback!
Helpful chaps
The delivery was late... but the chaps were helpful... obviously, unforeseen circumstances occurred.
July 8, 2026
Reply from Hotpoint
Hi Patrick
We appreciate your feedback and are sorry for the late delivery. We are glad our team was helpful despite the delay in arrival.
Installing my new hotpoint was very…
Installing my new hotpoint was very helfull and explaining to me why the older machine broken make me aware of how to use my new hotpoint properly.
July 13, 2026
Reply from Hotpoint
We're so pleased to hear that the installation of your new appliance was helpful and that you now feel confident using it properly. Thank you for your feedback!
Excellent customer care
The engineer was very professional and knew exactly what he was doing. Gave some good advice.
July 16, 2026
Reply from Hotpoint
Hi Patricia
We're so pleased to hear our engineer was professional and knowledgeable, and that they provided you with good advice. Thank you for your feedback!
Happy deliver men …
The men who delivered our machine’s were very helpful and very pleasant guys and seemed happy in their work and couldn’t do enough we didn’t have to lift a finger and they unpacked them for us
July 8, 2026
Reply from Hotpoint
Hello David
We're so pleased to hear about your excellent experience and that our delivery team was helpful and pleasant. It's wonderful that they went to the efforts to make sure you didn't have to lift a finger
I’m pleased with the appliance so far
I’m pleased with the appliance so far. The delivery service was efficient and everything arrived on time. Thanks for following up.
July 11, 2026
Reply from Hotpoint
Hi Danny
We're so pleased to hear you're happy with your new appliance and that our delivery service was efficient and on time. Thank you for sharing your positive experience!
Ordering this appliance was…
Ordering this appliance was straightforward and hotpoint kept in contact and sent regular updates about delivery and time of arrival etc. The man who delivered and installed the washing machine was friendly and helpful.
July 8, 2026
Reply from Hotpoint
We're so pleased to hear that ordering your appliance was straightforward and that our communication regarding delivery was helpful. It's wonderful that our delivery and installation team provided friendly service. Thank you for your positive feedback!
Review Indesit Washing Machine
comprehensive details concerning product features. Excellent, quick delivery service.
Good value price for an excellent product
Easy to install
Clear instruction booklet
Easy to use
guarantee for parts , good
July 13, 2026
Reply from Hotpoint
Hi Jacky
We're so pleased to hear you found the product details comprehensive and our delivery service excellent and quick. It's wonderful that you feel it offers good value and that the installation was easy with clear instructions. Thank you for your positive feedback!
Customer service very good and…
Customer service very good and straightforward and the engineer was really nice guy.i have been with this company 5 years know every time i need something to fix always feel happy to have them i do recommend.
July 16, 2026
Reply from Hotpoint
We're so pleased to hear you've had such consistently positive experiences with our customer service and engineers over the past five years. Thank you for your wonderful recommendation!
Reply from Hotpoint
Hi Sean
We are concerned to hear about your delivery experience and the attitude of the driver, we are sorry about this.
Hotpoint gas cooker
We needed a new cooker delivered on time engineers were friendly when it was installed and easy to follow instructions
July 7, 2026
Reply from Hotpoint
We're so pleased to hear that your new cooker was delivered on time and that our engineers were friendly during the installation. Thank you for your wonderful feedback!
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