The delivery guys went the extra mile to get my F/F to me. The road into my village was shut & they came all the way on a trolley up & down a steep hill and were cheerful & pleasant and took away all... See more
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Review summary
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Initially disappointed as when purchased appliance the retailer had said delivery within 5 days but when hotpoint sent me email to book a slot there was no availability until a weeks time. It was easy... See more
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Very helpful over the phone with my enquiry. The call out for engineer was arranged promptly. But in the meantime i watched the video they suggest you look at & i may have loaded it unevenly. As i hav... See more
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The delivery team were on time and installed the new machine without drama. They went beyond their brief and helped to reseal a leaking waste trap that I removed to give access to the cold water feed... See more
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Company details
About Hotpoint
Written by the company
At the heart of UK homes for 115 years
For 115 years, Hotpoint has been at the heart of UK homes, helping families share the unique feeling of home. From keeping food fresh for the week ahead and caring for the clothes you love, to preparing family meals and taking care of the post-dinner clean-up, our appliances are designed to support the routines that keep family life running smoothly - giving you one less thing to worry about, so you can focus on the moments that matter most.
Our range of home appliances includes washing machines, tumble dryers, dishwashers, fridge freezers, ovens, hobs and cookers. Each appliance is thoughtfully designed to help prevent everyday mishaps and deliver dependable performance you can count on. Combining practical features with helpful technology, our products are made to simplify life at home and fit naturally into busy households.
We know that every home and every family has its own routines. Whether you are working through the weekly laundry, keeping groceries fresh, cooking family favourites or cleaning up after dinner, our appliances are made to fit naturally into everyday life and help you keep your home running with confidence.
In the UK and Europe, Hotpoint is part of Beko Europe, the company behind a portfolio of well-known home appliance brands. As part of Beko Europe, we continue to build on our long UK heritage, creating appliances that support real homes and the moments that bring people together.
Our care continues long after your appliance has been delivered. From product advice and appliance registration to user manuals, troubleshooting, repairs and genuine spare parts, our dedicated customer service and support teams are here to help you get the best from your Hotpoint appliance throughout its lifetime. With more than a century of experience, Hotpoint continues to create trusted and dependable appliances that help families across the UK share the feeling of home.
Visit www.hotpoint.co.uk to explore our full range of appliances, product support and genuine spare parts.
Need assistance? Contact our customer service team and we'll be happy to help.
Contact info
United Kingdom
- hotpoint.co.uk
4.4
Excellent
41K reviews
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The experience was very positive
The experience was very positive. The engineer was polite, professional, and friendly. He quickly identified the issue with my washing machine, explained what needed to be done, and completed the repair efficiently. I really appreciated his helpful and courteous approach.
July 17, 2026
Reply from Hotpoint
Hi Ingrid
We're so pleased to hear about your very positive experience with our engineer. It's wonderful that they were polite, professional, and efficiently resolved the issue with your washing machine.
Driver was very helpful and provided an…
Driver was very helpful and provided an excellent service. He called about 15 minutes before he arrived.
July 13, 2026
Reply from Hotpoint
We're so glad to hear our driver provided excellent service and called ahead. We appreciate your positive feedback!
Helpful chaps
The delivery was late... but the chaps were helpful... obviously, unforeseen circumstances occurred.
July 8, 2026
Reply from Hotpoint
Hi Patrick
We appreciate your feedback and are sorry for the late delivery. We are glad our team was helpful despite the delay in arrival.
Installing my new hotpoint was very…
Installing my new hotpoint was very helfull and explaining to me why the older machine broken make me aware of how to use my new hotpoint properly.
July 13, 2026
Reply from Hotpoint
We're so pleased to hear that the installation of your new appliance was helpful and that you now feel confident using it properly. Thank you for your feedback!
Excellent customer care
The engineer was very professional and knew exactly what he was doing. Gave some good advice.
July 16, 2026
Reply from Hotpoint
Hi Patricia
We're so pleased to hear our engineer was professional and knowledgeable, and that they provided you with good advice. Thank you for your feedback!
Happy deliver men …
The men who delivered our machine’s were very helpful and very pleasant guys and seemed happy in their work and couldn’t do enough we didn’t have to lift a finger and they unpacked them for us
July 8, 2026
Reply from Hotpoint
Hello David
We're so pleased to hear about your excellent experience and that our delivery team was helpful and pleasant. It's wonderful that they went to the efforts to make sure you didn't have to lift a finger
I’m pleased with the appliance so far
I’m pleased with the appliance so far. The delivery service was efficient and everything arrived on time. Thanks for following up.
July 11, 2026
Reply from Hotpoint
Hi Danny
We're so pleased to hear you're happy with your new appliance and that our delivery service was efficient and on time. Thank you for sharing your positive experience!
Ordering this appliance was…
Ordering this appliance was straightforward and hotpoint kept in contact and sent regular updates about delivery and time of arrival etc. The man who delivered and installed the washing machine was friendly and helpful.
July 8, 2026
Reply from Hotpoint
We're so pleased to hear that ordering your appliance was straightforward and that our communication regarding delivery was helpful. It's wonderful that our delivery and installation team provided friendly service. Thank you for your positive feedback!
Review Indesit Washing Machine
comprehensive details concerning product features. Excellent, quick delivery service.
Good value price for an excellent product
Easy to install
Clear instruction booklet
Easy to use
guarantee for parts , good
July 13, 2026
Reply from Hotpoint
Hi Jacky
We're so pleased to hear you found the product details comprehensive and our delivery service excellent and quick. It's wonderful that you feel it offers good value and that the installation was easy with clear instructions. Thank you for your positive feedback!
Customer service very good and…
Customer service very good and straightforward and the engineer was really nice guy.i have been with this company 5 years know every time i need something to fix always feel happy to have them i do recommend.
July 16, 2026
Reply from Hotpoint
We're so pleased to hear you've had such consistently positive experiences with our customer service and engineers over the past five years. Thank you for your wonderful recommendation!
Reply from Hotpoint
Hi Sean
We are concerned to hear about your delivery experience and the attitude of the driver, we are sorry about this.
Hotpoint gas cooker
We needed a new cooker delivered on time engineers were friendly when it was installed and easy to follow instructions
July 7, 2026
Reply from Hotpoint
We're so pleased to hear that your new cooker was delivered on time and that our engineers were friendly during the installation. Thank you for your wonderful feedback!
Daniel was very polite gentleman whose…
Daniel was very polite gentleman whose work was very neat and tidy
July 16, 2026
Reply from Hotpoint
Hi Elizabeth
We're so pleased to hear that Daniel was a polite gentleman and that his work was neat and tidy. Thank you for your wonderful feedback about our member of staff.
Really good communication,friendly…
Really good communication,friendly driver,was respectful with my parcel and helpful
July 13, 2026
Reply from Hotpoint
We're so pleased to hear that you experienced really good communication and that our driver was friendly and respectful with your parcel. Thank you for your wonderful feedback!
Delivery date not met and a phone call…
Delivery date not met and a phone call on Friday morning just saying staff absence and would now be on Monday. No confirmation and no tracking updated. 2days of work instead of 1, no apology.
July 13, 2026
Reply from Hotpoint
Hi Diane
We sincerely apologise for the inconvenience and frustration caused by the missed delivery and the lack of communication, we understand how disruptive this can be to your schedule. We are very sorry that you had to take extra time off work.
Very professional engineer that…
Very professional engineer that identified and repaired issue within 20mins
July 16, 2026
Reply from Hotpoint
We're so pleased to hear our engineer was professional and quickly identified and repaired the issue. Thank you for your kind feedback!
DO NOT DO A SERVICE PLAN - YOU WILL HAVE TO PAY £35 TO SPEAK TO AN ENGINEER
For anyone on a service plan be very aware - major change to service and dealing with customers.
Recently Hotpoint has changed the way it deals with customers. You used to be able to phone up, wait to speak to someone and then book an engineer. They would come out and hopefully fix the appliance.
Now when you call the helpline it takes you though the usual press 1 if you want help, press 2 if you really want help - you know the sort of thing. But now when they are busy (which is always) it automatically hangs up.
This forces you onto the website which demands a "refundable £1" to speak to an engineer. It promises this will be refunded if cancelled within 3 days if not you will be charged £35 per month. Realistically no one can cancel with in 3 days so that a £35 charge. This is despite the fact you are already paying a monthly charge to use an engineer when needed.
What an absolute RIP OFF
July 16, 2026
Unprompted review
Reply from Hotpoint
We are very sorry to hear about the difficulties you've experienced with arranging an engineer visit and speaking with an advisor over the phone to receive the support you need.
So that we can provide you with the support you need, I have requested your details through Trustpilot. Once received a member of our team will contact you.
Too long getting through to actually…
Too long getting through to actually speak to a human and then they were not able to hear our conversation due to some technical issues! Extremely poor service
July 8, 2026
Reply from Hotpoint
Hi Lincoln
We are truly sorry for the extended wait times and technical difficulties you experienced. We understand it's important to be able to swiftly speak with an advisor when things do go wrong so your feedback is truly appreciated.
Trustworthy and reliable
Have used this service on several occasions over the years and can always trust them to get things sorted quickly.
July 16, 2026
Reply from Hotpoint
Hi Elaine
We're so pleased to hear that you've trusted our service over the years and that we've consistently been able to get things sorted quickly for you. Thank you for your kind words!
Reply from Hotpoint
We're so pleased to hear that you experienced excellent work and high standards from our team. Thank you for sharing your positive feedback!
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