Houseart Reviews 

I have placed an order and heard nothing back with regards to the items being dispatched. I have emailed support 3 times and heard nothing back, when you say you will reply in 24 hours. I have requested a full refund and not heard anything either. If I don't hear back soon, I will request my bank to get the money re funded under the Consumer Rights Act 2015 for
"breach of contract"You advertise that you are UK
based but there is no actual address or tel number on your website. Other reviews from frustrated customers speaks volumes. I would not use this company.
I have re emailed support as requested
15/12/2025 Update I have now received a full refund.

Where is my order ?? Ordered since 21/11 and still no sign of my order .
Hadn’t realised it would take so long - think products coming directly from China - wouldn’t order from them again .

Firstly, the title of the company. Houseart.uk - NOT A UK COMPANY. Completely deceptive. Secondly, they put a tracking ‘estimated delivery date’ on their website. When the date IS NOT met, they remove the date from their site. Fortunately, I screenshot this date in case of any dispute.
Thirdly, INCREDIBLY long time frame for delivery. Ordered on the 17th November - received 10th December. Naturally, wouldn’t have minded if this was explained when ordering. Assumed faster delivery due to the .uk name (stupidly thought would be UK based…… THIS COMPANY ISNT!!)
Item is ok…. I wouldn’t order again.
Not a very happy customer.

Update on my previous review.
I received an email asking to clarify if I wanted to cancel. 2 days later and no response back.
After making the order and then realising this is NOT a UK company I emailed the same support email and still haven’t had a response from that.
I would like to trust them but any customer service where you get no acknowledgement or response screams of scam. AVOID AVOID AVOID

Long delivery as from China. The packaging is terrible but the items inside were good. The paint was thick. The brushes work well. They provide magnifying glass to read small numbers. Canvas looks good. I wouldnt buy as a gift but i have made my second purchase for my child.

Took a while to arrive once ordered . Ordered a large size (75X90) as previously found it difficult with small size numbers. Have enjoyed doing it. Chose umbrellas painting, nice vibrant colors , good brush set and numbers easy to see. Will be choosing another one soon once this is finished!!

I have just completed my first paint by numbers from this company. Everything about my experience of painting 'Coffee Shop in the Rain at Night' was enjoyable, hours of therapeutic painting and very proud of the result!

The painting I ordered was delivered quickly and came with all the parts needed. Really good brushes and all the paint was easy to identify by the numbers on the pots.The painting itself was marked up with easily read numbers and the addition of a magnifying sheet was a great idea. When finished it was fairly easy to attach to the frame. All in all an enjoyable experience doing this painting and it looks great on our wall.

Great interpretation of my photo

Great choice of paintings, excellent quality,and I've never had any problems with delivery.
I'm on my third painting now and look forward to many more.

Ordering was easy and a vast range of designs to choose from, I chose the street cafe scene, nice to spend many hours painting, I find it quite therapeutic.
Everything is included in the kit that you require.
Be patient with delivery as it does take a little while, I wasn’t in any hurry so this was fine with me.
I Would definitely order from here again.

My first purchase with HouseartUK,
Arrived on time and was well pleased
Will be ordering more in the future,
Well woth the money

I sent a photo of my grandson and received an image, thirty five paintpots and three excellent paintbrushes. I didn't believe that the painted image would really look like the photo, but it was actually better. My family is delighted with the finished work and I feel that I've really achieved something special. I can't recommend Houseart highly enough. I'll use them for all future paint by numbers sets. They have a huge selection and the service and quality is excellent.

Fab, arrived within reasonable time. The painting were easy to follow. When I required some more paint, they even sent it to me FOC. The pictures have been complimented by so many people, we’ve made more as gifts and they are loved. Will certainly grow the collection!

Just be warned if buying as a gift! Ordered 3 sets as presents for 3 different children. The 'exquisite' gift box is just a cheap cardboard box, which was damaged during delivery. 1 box for 3 sets! All sets are just placed into the one box loose, not even packaged together as a set! Looks extremely cheap if gifting as a present. Thankfully I got it on on offer. Full price it would have been just under £70 which is a lot for what is essentially a canvas, a paper guide and a few pots of paint! Doesn't look much for the money paid, it now looks like a really cheap present!! Also took 18 days to arrive, calling yourself Houseart.uk implies you are based in the UK.

Some paints quite blobby and very thick even after stirring which has impacted quality of one of the 3 paint by numbers sets ordered so far. One of the 3 is meant as a gift so unsure if will be giftable due to paint quality. Nice canvases however

The product arrived safe and secure.
The canvas was not rolled so had one fold. Some of the acrylic paints were quite thick.
Apart from that the painting looks great is good value and provided a few hours of ‘escape’ ! Many thanks.
Would recommend as a good tv alternative !

I loved the time it took to work on. I would steal an hour here, 90 minutes there, a quick 30 minutes elsewhere. It stopped my doom scrolling and replaced it with something more meaningful & creative.

The image is fantastic, and the quality of the paint good. However at least 5 of the pots of paints have gone hard! Making them unusable which is disappointing. I've had to use paint from other paint sets. But they're not a perfect match. Apart from this am pleased overall.