House Buy Fast Reviews 

211
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 95 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally friendly, professional, and thorough when explaining the entire selling process. People also deeply appreciate the valuable guidance, attentive communication, and efficient support provided consistently throughout their property transactions. However, some customers also noted that the cash offers provided were lower than market value or involved additional fees. A few reviewers expressed frustration regarding unexpected valuation adjustments, communication gaps after initial contact, or complex contract terms. Some people felt that these specific issues made the overall experience slightly less straightforward than anticipated.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpful, friendly, and professional... See more

Service

Clients share positive opinions on service, highlighting a seamless and well-managed process without any... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

User experience

People report positive experiences with user experience, highlighting a streamline process that makes things... See more

Price

Reviewers express mixed feelings about the pricing and offers they received. While some customers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was contacted within a very short time of completing the necessary information. Duncan was very friendly but business like at the same time. He explained everything in a manner that was easy to un... See more

Company replied

Rated 5 out of 5 stars

Well Tommy called me back offering several solutions regardjing the sale/letting of my house. I was very impressed how he went into detail about the options, but simplicity was the key, no big ha... See more

Company replied

Rated 5 out of 5 stars

Honest conversation with Duncan. We were in a situation and he didn't sugar coat to give false hope which we appreciated it. Provided good advice/guidance on next steps even if we couldn't proceed wit... See more

Company replied

Rated 5 out of 5 stars

Great Company to deal with. I did have reservations at first as I wasn’t convinced it was the way to go but the agent has talked me through every aspect with assurances at every stage so far. We’re no... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

House Buy Fast are one of the largest property buyers in the UK, with our offices located in Worthing, West Sussex. Founded in 2008 to help sellers connect with investors, we have since evolved into a property buying company. We're also founding members of The National Association Of Property Buyers. We offer an alternative to the traditional Estate Agency methods and can buy any house in the United Kingdom. We’ve been helping people get sold quickly for many years and have dealt with many hundreds of sellers. We tailor the buying process to suit you whether it’s fitting in with a convenient moving date, helping with the legal side or even finding you alternative accommodation.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

211 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(211)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Honest conversation with Duncan

Honest conversation with Duncan. We were in a situation and he didn't sugar coat to give false hope which we appreciated it. Provided good advice/guidance on next steps even if we couldn't proceed with quick sale. Highly recommend him to at least have a conversation. it's worth it.

February 23, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for your feedback, we really appreciate it. Honesty and transparency sit at the heart of what we do, so it is great to hear that came across. We are pleased Duncan was able to offer helpful advice. Thanks for the recommendation!

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Rated 5 out of 5 stars

Very happy with Duncans advice and…

Very happy with Duncans advice and explanation of how the process works. More than fair price in comparison to other homebuyer companies.

February 24, 2026
Unprompted review
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Reply from House Buy Fast

Thank you, we really appreciate your support. You can always rely on Duncan for honest advice.

Rated 5 out of 5 stars

Duncan was a great advisor

Duncan was a great advisor. He was v understanding of my not so great situation . He was super knowledgeable and gave me lots of info and insight so will def consider using the service the company offer. I felt he was sincere and motivated to aim for a positive outcome for all concerned .

February 24, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for your feedback, we really appreciate it. Duncan will be very pleased to read your review.
He has an exceptional understanding of the property market and, just as importantly, he genuinely cares about the people he speaks with. If you have any questions at all, please feel free to get in touch.

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Rated 5 out of 5 stars

Professional and efficient initial process

I reached out to House Buy Fast about selling my property and, while we ultimately didn't proceed with the sale, my experience throughout the initial process was genuinely positive. Daniel was responsive, clear and professional — communication was mostly by phone and everything moved quickly. The written offer came through promptly, the terms were explained transparently, and there was no pressure whatsoever. No fees, no hidden catches. For anyone looking for a straightforward cash buyer experience with good communication, they made a good impression on me.

January 13, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for taking the time to share such detailed feedback.
We are really pleased to hear that your experience was positive. Open communication and transparency are at the heart of how we work, so it is great to know that that came across.
Dan will be pleased to read your comments and we are grateful you considered us. If your plans change in the future, we would be more than happy to pick things up again.

Rated 5 out of 5 stars

Spoke to Duncan Great advice given

Spoke to Duncan didn't quite get there, but he offered great advice and he is a genuine nice professional person to deal with. Top marks,, Duncan is a credit to this company his honesty is quite refreshing he gave honest advice with no estate agent blarney

February 20, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for the review, we really appreciate it. Duncan will be very pleased to read your comments. He is genuinely one of the nicest people to deal with and has a deep understanding of the property market, so you can always rely on his advice.

Rated 5 out of 5 stars

Helpful Information Given

Spoke with Duncan about how the process works. He was incredibly helpful about how their process works. Although it turned out not to be what we need right now we were very happy with their professionalism and they were not pushy and accepted this without any pushback.

February 16, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for your rating, we really appreciate it. We understand that the solutions we offer are not the right fit for everyone, but we are always here if your circumstances change and you would like to revisit your options.

Rated 4 out of 5 stars

Helpful advice

Your representative that I spoke to understood my situation and gave me some helpful advice that I haven’t had from other property buying companies.

February 17, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for your review. We understand that every situation is different, and a one size fits all approach simply does not work when it comes to property.

We are really pleased to hear that you had a good experience with HBF

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Rated 5 out of 5 stars

Professional Staff.

Great Company to deal with. I did have reservations at first as I wasn’t convinced it was the way to go but the agent has talked me through every aspect with assurances at every stage so far. We’re not there yet but will definitely continue until we are ready to sell up and move. Whilst I am working with one specific agent, I have spoken to at least two others and will advise that they are extremely friendly and professional.

February 18, 2026
Unprompted review
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Reply from House Buy Fast

Thank you for taking time to write the review. We do have the best team! We will be very happy to assist you when you're ready. Appreciate your support.

Rated 5 out of 5 stars

Quick and smooth house completion

We had had a long drawn out experience with another company who just kept putting their offer down. We changed over to HBF who were always sympathetic and helpful to us. They pulled out all the stops to get the house completion done by the promised day. I would highly recommend HBF.

February 15, 2026
Unprompted review
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Reply from House Buy Fast

Thank you so much for your recommendation, it really does mean a lot to the whole team.

Property sales can be challenging, particularly when timelines matter, so we are very pleased we were able to step in and move things forward for you. Thank you again for placing your trust in us.

Rated 5 out of 5 stars

Friendly staff

The man was polite and helpful. He was easy to talk with which made the experience enjoyable.

February 16, 2026
Unprompted review
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Reply from House Buy Fast

Glad you had a positive experience, thank you for the review.

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Rated 4 out of 5 stars

Good service

Took longer than anticipated, but generally a smooth process.

October 31, 2025
Unprompted review
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Reply from House Buy Fast

Thank you, appreciate your support!

Rated 5 out of 5 stars

Excellent advice and help today from…

Excellent advice and help today from Tommy regarding my house sale query.
Thank you very much Tommu, very informative and helpful.

February 11, 2026
Unprompted review
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Reply from House Buy Fast

Thank you very much, Tommy will be pleased to read your comment.

Rated 5 out of 5 stars

Great service

Dan played a key role in getting the sale of my house agreed. Throughout the entire process, he was extremely helpful, professional, and proactive. He kept everything moving smoothly, communicated clearly at every stage, and was always available to answer questions. His expertise and dedication made what could have been a stressful experience feel straightforward and well-managed. I truly appreciate his support and would highly recommend him to anyone looking to buy or sell a property.

February 10, 2026
Unprompted review
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Reply from House Buy Fast

Thank you very much for your kind words and for sharing your experience.
It is great to hear that everything went smoothly. We know how important clear communication and steady progress are when selling a property.
Dan will really appreciate your feedback. Thank you as well for the recommendation, it genuinely means a lot to us.

Rated 5 out of 5 stars

Feeling optimistic about this possibility

Tommy was really friendly and polite, clearly explaning the service that House Buy Fast provides along with the reasons for the % of Market Value offered by them, and the fees they cover. He checked in with me regularly to make sure I was following with what he was telling me.

At no point did I feel like I was receiving a sales-pitch from Tommy - it felt like he genuinely wanted to help me as much as possible. The call ended with me feeling optimisitc about the possibility of selling my flat with this firm.

February 11, 2026
Unprompted review
House Buy Fast logo

Reply from House Buy Fast

Thank you so much for such a thoughtful feedback. Tommy is a valued team member, you're in great hands. Glad you felt supported , we do believe that clear communication is key to success. If you decide to move forward, we will be here to help every step of the way.

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Rated 5 out of 5 stars

Tommy was very professional and made me…

Tommy was very professional and made me feel comfortable doing business with the firm. He explained everything to me in detail. It’s likely we shall do business once I’ve gone through the offer.
Patrick

February 6, 2026
Unprompted review
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Reply from House Buy Fast

Thank you very much for the feedback. We are pleased that you had a positive expeience. If you have any questions while reviewing the offer, Tommy or the team will be happy to help.

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