It's a pretty good program and fairly easy to get started into. However, they are constantly adding new features and changing things instead of working out the many known bugs and issues that slow dow... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We have tried using this software for a few years now. I would not recommend them to anyone! No support unless you want to speak with AI. Our state is now requiring certain verbiage on estimates -... See more
Company replied
I got roped into this pretty quickly after simply Googling things like how to get more business in my housecleaning. After 8 stressful hours of trying to understand their stupid app, I realized it was... See more
Company replied
They're constantly making useless changes that slow down performance. Each update is a downgrade and if they actually used the program, they would see that. The new scheduling is the worst roll out... See more
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Company details
Written by the company
Housecall Pro is a top-rated software for the trades. Run and grow your business, get booked online, schedule, dispatch, track your fleet, invoice, accept payments, and more.
Contact info
Nobel Drive 3636, 92122, San Diego, United States
- housecallpro.com
2.9
Average
583 reviews
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Predatory Behavior
Predatory Behavior
Offered a free trial and months after it ended they started changing me for the service. They will not refund the false charges and claim that they have to have a special department cancel my account. This special department cannot be called but must call you which, you guessed it, never calls.
February 14, 2026
Unprompted review
Reply from Housecall Pro
Hi Jacob,
We’ve reviewed your account and would like to clarify the timeline.
Your free trial began on September 3rd. At the end of September, you contacted us and accepted an offer for two additional months of complimentary service, which continued your subscription.
There was a $25 charge in September, no charges in October or November, and billing resumed on December 3rd for the Basic plan on your account. In November, a seat change was processed as your account transitioned from trial status to an active plan. This type of update requires either a direct change made within the account or verbal confirmation with our team, as it occurred ahead of billing resuming in December.
A new cancellation case was opened on February 13th, and our team attempted outreach but did not receive a response.
If you believe any part of this was not clearly communicated, please reach out to us at proadvocate@housecallpro.com
so we can review this further with you.
I've been dealing with Boss Exteriors… for many years.
I've been dealing with Boss Exteriors for a number of years and I have always found them to be very professional, honest, friendly, good at what they do and I'm happy to recommend them. Mark Hamelin has become not only my main contact but the "go to guy" on all manners of issues of house gutters and roof issues. I feel like he and company are looking after me.
February 12, 2026
Unprompted review
Predatory company for sure
Predatory company for sure. sales company masked as a software. Charges you as fast as they can and lock you in. My company hasn’t even opened yet and the guy has tried to charge me 5 times and illegally did it once. Insane and desperate.
February 8, 2026
Unprompted review
Reply from Housecall Pro
Hello Calvin,
We want to clarify a few things. We are a software CRM company and operate as a subscription service, which means charges only occur after someone has reviewed and agreed to the terms and completed sign-up. At this time, I’m having trouble locating an active account that has been charged using your name.
The claim of illegal charges is serious and doesn’t align with how our system works, so I’d like to understand more. Please reach out to us directly so we can review the details at proadvocate@housecallpro.com
No reports, no dashboards, payroll doesn't work
There are very few reports that give you any information out of the system. The dash boards they have do not provide the detail you need to run your business. The payroll system you are lucky to get it to actually print a payroll check. RUN FROM THIS SOLUTION!
February 5, 2026
Unprompted review
Reply from Housecall Pro
Thank you for sharing your feedback—we appreciate you taking the time to call this out. We’d really like to connect and learn more about what you’re experiencing with reporting, dashboards, and payroll so we can better understand the gaps you’re seeing. Someone from our team will be reaching out to gather more details and continue the conversation. Hope to chat with you soon!
We have been working with the company for over a year.
We have been working with the company for over a year now and we impressed with their commitment to delivering quality product and their continuous improvement in useful functionality of the platform.
January 24, 2026
Unprompted review
Reply from Housecall Pro
Hey Thomas! We appreciate your positive feedback and are happy to hear that you are impressed with our dedication to quality and platform improvements over the past year. Thank you! If you have any other feedback please email us at proadvocate@housecallpro.com!
Not a bad app if you're small and don't…
Not a bad app if you're small and don't plan to scale. Otherwise, I highly recommend not using HC to automate processes. After using HC for about 3 years, we've learned that It's extremely limited in what it can automate, does not offer many helpful integrations, in-app workflows are clunky and not intuitive, functionality is buggy, and the support team is very slow to respond and does not usually offer valuable insight.
January 22, 2026
Unprompted review
Reply from Housecall Pro
Hello Adam,
We appreciate you sharing this feedback after 3 years with us. We’d like to dig deeper into your experience with automations, integrations, workflows, and support, as this isn’t the experience we aim to provide—especially for growing businesses. We’re having trouble locating your account. Please email proadvocate@housecallpro.com
with your company details so we can review directly.
Unfortunately
Unfortunately, my experience with Housecall Pro was very disappointing. The platform sounded great upfront, but once I started using it, I ran into multiple issues that made it more frustrating than helpful. Features didn’t work as expected, and customer support was slow to respond and not very helpful when they did. For the price being charged, I expected a much smoother experience and better support. Overall, it feels unreliable and not worth the cost. I wouldn’t recommend this service unless major improvements are made
January 2, 2026
Unprompted review
Reply from Housecall Pro
Hi Kay, I’m Teria. Thank you for sharing your feedback—it’s important for us to hear where the platform didn’t meet your expectations. Your comments around reliability, support, and overall value have been shared internally for review. If you’re open to discussing this further or need assistance, please reach out to us at proadvocate@housecallpro.com. Peaceful Day. :)
I have my own company and manage…
I have my own company and manage another, they constantly call for us to sign up for their service. I have begged for the calls to stop, but they continue.. There is nothing but AI on their site, the people calling for us to buy the product often have kids screaming in the background, they clearly sub out their commission based sales. This company is getting a bad reputation among the trades.
January 6, 2026
Unprompted review
Reply from Housecall Pro
Hi Paul,
Thank you for your email and for taking the time to share your experience. I was able to locate one of the phone numbers you provided and have added it to our do not call list.
If you’d like to continue communicating via email, I’m more than happy to work with you to identify and remove any additional numbers to ensure the calls fully stop. I apologize for the continued outreach and the frustration this caused.
I appreciate your feedback and have shared it internally.
Terrible Customer Service
1/4/26 They are constantly creating new features. When they do, they constantly call to get you to sign up. No free trials. When you use these new features for a month then ask for a refund, you get nothing back whether you were satisfied with the new product or not. They chose to deny an $80 refund when I've been paying them $250 a month for the past 3 years.
EDIT: 1/16/26 Since writing this review, I have been waiting on a $300 refund for the 2nd month billing cycle. Again, I never used the service. It has now been 2 weeks and I was told I would hear back in 48 hours.
You can say that you care and hide behind policy. You're actions show the truth.
January 4, 2026
Unprompted review
Reply from Housecall Pro
Hi Justin, I'm Teria with the Pro Advocate Team at Housecall Pro. My apologies for the delayed response. Thank you for taking the time to share your experience. We understand how frustrating this situation felt, especially given your long history with Housecall Pro, and we appreciate the opportunity to clarify a few details.
Regarding the $80 charge you mentioned, that refund was issued. At the time the feature was added, we offered a 30-day money-back guarantee, which would have allowed a full refund if the feature was canceled within the first 30 days. The cancellation request was received after approximately 61 days, on the billing date for what would have been the third month of use.
We also offered a promotional credit for the first month in an effort to work with you. While we understand this didn’t meet your expectations, we wanted to ensure context around the options that were provided. For additional clarity, as of the end of 2025, we no longer offer the 30-day money-back guarantee. Had the cancellation been requested within the first 30 days while it was active, it would have been honored immediately.
We truly value the three years you’ve spent with Housecall Pro and appreciate your feedback around feature rollouts and communication. If you’d like to share additional product feedback in the future, you’re welcome to reach out to my team directly at proadvocate@housecallpro.com. Have an amazing day. :)
I don’t know how these people found me…
I don’t know how these people found me or my business,but I’ve told them 4 times I’m not interested in their product.
If their customer service is this lousy, I’m not doing business with them.
January 2, 2026
Unprompted review
Reply from Housecall Pro
Thank you for sharing your feedback, and we’re sorry for the frustration this caused.
In some cases, contact information can be shared if someone downloads our app to explore it or submits their details through our website to learn more. That said, we completely understand your concern, and we respect your decision not to move forward.
We apologize if our follow-up felt excessive, and we will ensure your information is removed, please contact us at proadvocate@housecallpro.com with the phone number or numbers we are calling. So you are not contacted again. We appreciate you taking the time to let us know.
I’ve been trying to cancel their…
I’ve been trying to cancel their service for 3 months. Worst company I’ve ever worked with
December 18, 2025
Unprompted review
Reply from Housecall Pro
We regret you've had trouble canceling. Please know that we value your feedback and we'll look into how we can improve our cancellation process. Can you send me an email at proadvocate@housecallpro.com with your company name, login email, and phone number? I want to personally look into this for you.
Run 😡
I got roped into this pretty quickly after simply Googling things like how to get more business in my housecleaning. After 8 stressful hours of trying to understand their stupid app, I realized it wasn’t for me. Trying to cancel was a fail…several chats, 3 phone calls later, and “someone has been assigned and will DEFINITELY call you,” I marked my debit card as stolen to escape a future billing from these mf b******.
December 4, 2025
Unprompted review
Reply from Housecall Pro
Hi Lor!
I'm Chelsea. Thanks for reaching out here as well as the complaint on the Better Business Bureau. I took a look through everything and noticed that you requested to cancel your account on 12/4 at which time we let you know our team would reach out to you in 1-3 business days. We're still within that time frame as today is the 3rd business day. I asked our team to reach out to you this morning and it looks like they were unable to get a hold of you but left a message. When you get a moment, feel free to give them a ring back. I want to assure you that even if we don't speak with you, your account will be cancelled before the next billing date which would have been 1/4/2026.
I'm also sorry to hear that you had trouble understanding the software. Our Early Engagement team had been trying to reach out to set up a call so they could help you get started but I don't show they were ever able to connect with you. If you're still interested in the software in the future, that option will be available again to help get you started! Our goal is to make software easy to use so I'm definitely sad to hear you had 8 stressful hours trying to get things set up. That's definitely not the experience we want you to have.
Thanks again for reaching out to us about this cancellation process. I'll be sending over some feedback to our team about this to hopefully make it easier for the future! In the meantime, feel free to pass me some feedback about the trouble you had with the app and let us know if you're unable to get ahold of our team by emailing us at ProAdvocate@Housecallpro.com and I'd be happy to take another look.
Sincerely,
Chelsea
Dishonest
I am a plumber that has been called by HCP multiple times to do a demonstration that will only take 30 minutes. In return they offer a $50 Amazon giftcard. Which they never send out. I called them several times and they say remember to check your spam folder. Lol, I receive all your emails in my regular inbox, but the email with the giftcard goes to spam. So, I check every Saturday because they supposedly go out on Fridays, nothing. I gave them my time twice and got screwed twice. My time is valuable and having it waste with no compensation is BS. I wouldn't recommend doing business with liars.
September 25, 2025
Unprompted review
Reply from Housecall Pro
Hi James!
I'm Chelsea with Housecall Pro. I'm so sorry to hear that you've not received your gift card for our demo. I've reached out to our team who handles our gift cards to see if yours are getting bounced from your email or why you haven't received one. We definitely want you to get paid for the time you spent with our team!
You mentioned that you gave us your time twice but I'm only seeing one demo in 2025. I'd like to get a little bit more information so I'm going to be reaching out to the email we have one file with you. If there's a better email to reach out to, feel free to email me directly at ProAdvocate@Housecallpro.com and I'd be happy to jump in with you there!
Sincerely,
Chelsea
No phone service for 30 days
I`m paying for a VoIP service with them and been using it for 2 years but I have no service for the past 30 days, for a business it`s a disaster and we already lost more than 20k dollars on the customers we lost. The support found a bug and confirmed that it`s on their side but they don't know how to fix it. We're switching to another service and moving all our database which is a hustle. Save yourself some time and check their competitors before commit to this service
December 1, 2025
Unprompted review
Reply from Housecall Pro
Hi William,
Thanks for reaching out about your phones being down for 30 days now. We requested some information from you so we can look into this a bit further because we're not able to find you using just your first name in our system.
We did have a small bug impacting our voice feature but I don't show anything critical right now that would make it so you're unable to receive calls totally. Can you send us an email to ProAdvocate@housecallpro.com so we could take a further look for you.
I totally understand if your company has made a choice to leave Housecall Pro because of this and we're certainly sad to see you go! If there's any additional information or anything I can do to help, please let me know via email and I'd be happy to jump in!
Sincerely,
Chelsea
Housecall Pro Advisor Improvement
Customer service has noticeably improved over the past couple of months. We were recently assigned a Housecall Pro Success Advisor, and Matthew has been fantastic to work with. He’s proactive, follows up when I get busy, and genuinely advocates for us. Honestly — he deserves a raise.
We really do enjoy using Housecall Pro. It has helped us streamline our processes, provide better service to our customers, and stay organized with our team.
We appreciate the steady improvements and can tell the Housecall Pro team is listening and working hard to enhance the platform. Keep up the great work!
November 18, 2025
Unprompted review
Reply from Housecall Pro
Hello Drew! We're happy to hear about the improved customer service and that our team is making a difference for you. It's great to know the platform helps streamline your processes and better serve your customers. We appreciate your feedback and are committed to continuous improvement! Please reach out to us at proadvocate@housecallpro.com if you have any other feedback! Have a great day!
Horrible Experience
My experience with housecallpro has been nothing, but frustrating. The platform is marked as an all-in-one solution, but it consistently fails at the most basic functions, Features that should be simple either don't work, or are buried under confusing menus, or require unnecessary workarounds. Support is slow, unhelpful, and often provides generic answers that don't solve anything.
For a service that charges as much as they do, the reliability and usability are extremely disappointing. I've wasted more time troubleshooting this software then it has saved me. If you're a small business looking for something efficient and trustworthy look elsewhere house call pro has been nothing but a headache.
August 15, 2025
Unprompted review
Reply from Housecall Pro
Hi Kendall,
We truly appreciate you taking the time to share your feedback. We understand how important it is for your software to work seamlessly, especially when it’s such a vital part of running your business. Housecall Pro is a software-based platform, and while there may be occasional issues like with any technology, our goal is always to identify and resolve them as quickly as possible. With the help of our pros and dedicated troubleshooting team, we work hard to find solutions and improve performance with every update.
We can see that you’ve been in contact with two of our managers regarding your technical support experience, and the communication you’ve received through chat is consistent with our process. The manager you spoke with most recently also mentioned that she’ll reach out again as soon as she has additional feedback to share.
We completely understand how frustrating this has been and truly appreciate your patience as we work through it. Please know that we’re working as hard as we can to address the issues you’ve encountered and to make your experience with Housecall Pro as smooth and reliable as possible.
Best for the price by far
We had a few issues on start up but the account management team has been great and most of our issues have been resolved by their product team. They are constantly working on fixing any issues and improving the platform. We have tried others and while this is not perfect and there are still a few issues we would like to have resolved, it is the best one i have found for the price. In my opinion there are only a few out there that may be better and they are prohibitively expensive. I feel this is definitely the best bang for our buck. We are confident that they will continue to improve over time. Huge improvement over our last provider.
November 14, 2025
Unprompted review
Reply from Housecall Pro
Hi Bonnie!
I'm Chelsea with Housecall Pro! We appreciate you taking the time to leave this review and your feedback! We're so glad to hear that our account management have been helpful in resolving your issues or passing things along to our Product team to for visibility! It's great to know that you feel our platform provides excellent value and is a significant improvement over your previous provider. We're always looking to make things even better and your feedback is a huge help!
If you ever have any additional feedback, feel free to send us an email at ProAdvocate@Housecallpro.com and our team would be happy to jump in.
Thanks again for letting us know about your experience. We're so happy to have you apart of our Housecall Pro family!
I have 2 erroneous credit card charges…
I have 2 erroneous credit card charges that I never authorized and the support has been less than supportive with taking care of this matter.
The 'support' is nothing but a merry-go-round of non-answers. If I could give 0 stars I would.
August 5, 2025
Unprompted review
Reply from Housecall Pro
Hi there!
I’m Chelsea with Housecall Pro! Thanks for reaching out, and I’m really sorry for the confusion and frustration around those recent charges. I took a closer look at your account and the associated notes to get the full picture.
It looks like Lori signed up for the account in July 2025 with help from our sales team under a promotion for three months of our highest plan at $99 per month. Shortly after, the add-on feature HCP Cam was added on a promotional offer as well. Unfortunately, it appears that promo didn’t process correctly, and you were charged $49 on 7/13. I’ve asked our billing team to refund that charge, and you should see the credit back on your card within 3–7 business days, depending on your bank.
I also see that your team requested to cancel the account at the end of July, and we were able to refund the August subscription fee of $99. However, we’re not able to refund the original $99 subscription fee since the cancellation request came in after our 24-hour grace period.
I completely understand this situation can be frustrating and seems like there was some confusion with folks on your team signing up. If you have any additional questions, feel free to reach out to ProAdvocate@Housecallpro.com and we'd be happy to connect with you!
Flawed services
Good Morning
Mr Brooks Pettus
My name is Antoine L Travers from ALT DIRECT Alarm & Video Surveillance Services. There seems to be a major disconnect with the services you offer and the services that you get!!
I am finding that you offer credit card services but you seem to present these services in a very flawed manner. I will explain, if my client pays a deposit, or a bill for services rendered using a credit card , and as you except that charge from that client, would that not be money earned by me providing these services? I would say yes.
But for some reasons unknown you're company believes that this is your money to steal and hold just for any or no reason at all!!.
I find this theft of money very disturbing and flawed. This allows you to hold any or all money once you have received the money from any or all of the credit card companies or banks . But then to control and hold these monies in order to steal , and hold to gain interest on said money for any unknown terms as long as you want!! So according to the law a theft is determined by possession because possession is 9/10s of criminal law.
So that means for those who may not understand, that if you have taken possession of money that was paid to a vendor for any period of time beyond the time it takes to transfer to your account, would and should be determine as a theft of one's money and services on that date of charge!!
These actions have caused the current flawed services that you are said to supply!!
So in layman's terms if I take your credit card payment, and then hold that payments money from who you are paying that payment to, I would then be guilty of that theft of your money because I am holding it because I can without any explanation!! It is theft!!
So to be speak frankly , it is very difficult to say anything positive about theft !
So if you are willing to discuss these flaws further , please fell free to contact me directly.
Thank you
Respectfully yours
Antoine L Travers
ALT Direct Alarm
470-218-6118
October 15, 2025
Unprompted review
Reply from Housecall Pro
Hi Antoine,
I’m Chelsea with Housecall Pro! Thank you so much for reaching out about your payment eligibility. I’ve asked a senior representative from our payments team to connect with you for further assistance. It looks like they’ve already tried reaching out a few times by phone and email, and even left a voicemail. When you have a moment, please give them a call back or reply to their email so they can help get this resolved.
To provide a bit more clarity: Housecall Pro is the software that helps you manage your business, including accepting payments. However, we’re not the actual payment processor, we work with a third-party processor who requested some additional information from you in order to complete your payment setup. Our team shared those instructions with you on 10/09. Until that information is provided, the processor won’t be able to mark your account as eligible to accept payments.
The payments team who reached out will be the best resource to walk you through the next steps. You can respond directly to their email or return their call, whichever is easiest for you.
Thanks again for reaching out! We’re hopeful this can be resolved quickly once the requested information is provided.
House Call Pro has improved efficiency
House Call Pro has really allowed us to level up! This program has eliminated one office staff member. It makes us much more efficient too. Collecting payments has been a game changer. I thought our community would fuss about no paper tickets...wrong. HCP has worked very well for us.
November 12, 2025
Unprompted review
Reply from Housecall Pro
Hello Margaret, We're happy to hear that our product has improved your efficiency and payment processes. It's great to know that the transition to digital tickets was smooth. Thank you for your feedback! If you have any other feedback, please reach out to us at proadvocate@housecallpro.com. Have a great day!
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