Housekeep Reviews 13,789

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and thoroughness, often noting that they go above and beyond expectations. The service is frequently described as excellent, with many appreciating the high quality of work and the ease of the booking process, even for last-minute requests. People also highlight the efficiency and friendliness of the cleaners, making their overall experience very positive. However, some customers were dissatisfied with the service quality, mentioning instances where cleaning was incomplete or below standard. A few reviewers also reported issues with cleaners leaving early, being unprofessional, or, in rare cases, serious misconduct. Additionally, some people noted concerns regarding the handling of damages and issues with the company's refund policies.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service. Many customers praise the efficiency, thoroughness, and... See more

Booking process

Consumers find the booking process to be positive, often describing it as easy, efficient, and smooth. Many... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the thoroughness and high... See more

User experience

People report positive experiences with the user experience. Many customers found the app very easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had several cleaners over the years, it can often be hard to find someone able to meet my criteria. Okeil came on time and carried out all tasks required of him. He checked in at the end of... See more

Company replied

Rated 5 out of 5 stars

Our cleaner today, Tanisha, who cleaned our house in London EN2 area, was incredibly thorough and went above and beyond. She has many years experience in both regular and deep cleans as well as end of... See more

Company replied

Rated 5 out of 5 stars

I needed help with cleaning a new home so I chose this company and luckily everything was easy from start to finish. If you are sensitive to bleach you have the option to provide your own items I th... See more

Company replied

Rated 5 out of 5 stars

Elona has been cleaning at mine for a few months now. A gem! Due to ill health I’m unable to do what I used to. And she helps in this. She is professional, punctual, VERY hardworking, efficient a... See more

Company replied


Company details

  1. Cleaning Service
  2. Cleaners
  3. Electrician
  4. Handyman
  5. House Cleaning Service
  6. Plumber

About Housekeep

Written by the company

Brillant local cleaners and tradespeople
Vetted and background checked. 5* service. Managed in-app or online. This is Housework that works.

How does Housekeep work?
1. Match: Just enter your postcode. We’ll pair you with the best local professional and give you a price.
2. Manage: Customise, schedule and confirm your booking - for whenever suits you. You’re in full control.
3. Marvel... at a job well done & your lack of stress. Plus there’s no hassle with cash - we’ll bill your card.

What do you get with Housekeep?
Whether you want a weekly home clean, or some help with the gardening - we go above and beyond to set a new standard for thorough and thoughtful service. With us, you don’t just get quality service – you get Housekeep quality service.

How is Housekeep different?
It’s safer, smarter, simpler. We go out of our way to make the whole process as seamless as possible – so you can transform your home without lifting a finger.

Why should you choose Housekeep?
No calendar mix ups. No hassle with cash. No stress - and no mess. Just an easy experience, super responsive customer support and a squad of experienced, vetted professionals. This is housework that works.

What about the professionals?
All our professional cleaners & tradespeople are tried and trusted, with at least 6 months’ experience. We interview every professional and do an 8-step background check. We collect reviews and feedback from every booking to ensure 5* quality. And we support professionals 7 days a week, help them find more work, and spend less time travelling between jobs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple and easy to use.

Simple and easy to use.

April 20, 2026
Housekeep logo

Reply from Housekeep

Thank you for the great feedback, Ryan! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!

Rated 5 out of 5 stars

Highly recommend!

Great service. Booked via App on Saturday and were here 36 hours later. Very efficient, reasonably priced. The cleaner went above and beyond working very hard but most importantly for me was I felt safe with her. It's so hard to find residential cleaners so very happy!

April 20, 2026
Housekeep logo

Reply from Housekeep

Thank you for the lovely review! We're glad you felt the service represented great value. It's always brilliant to hear when that balance lands right for our customers. Hope to see you again soon!

Rated 5 out of 5 stars

Very easy to arrange

Very easy to arrange, available quickly, excellent clean.

April 20, 2026
Housekeep logo

Reply from Housekeep

Thank you for the great feedback! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!

Rated 4 out of 5 stars

Nice guy,worked hard,bathroom looked…

Nice guy,worked hard,bathroom looked almost new

April 20, 2026
Housekeep logo

Reply from Housekeep

What a wonderful review, thank you Pablo! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Quick efficient and focused on what I asked

Kazeem was very friendly listened to what I asked him to do and really got on with it

April 20, 2026
Housekeep logo

Reply from Housekeep

What a wonderful review, thank you David! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Tanisha from Housekeep

Our cleaner today, Tanisha, who cleaned our house in London EN2 area, was incredibly thorough and went above and beyond. She has many years experience in both regular and deep cleans as well as end of tenancy cleans. I'd love to have her back here again. I can thoroughly recommend her.

April 20, 2026
Housekeep logo

Reply from Housekeep

What a wonderful review, thank you Erssie! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Very professional and on time.

Very professional and on time.

April 19, 2026
Housekeep logo

Reply from Housekeep

Thank you so much for your kind words, Ally! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Thorough Clean

Having had several cleaners over the years, it can often be hard to find someone able to meet my criteria. Okeil came on time and carried out all tasks required of him. He checked in at the end of the clean to ensure everything was ok and our other family members were also impressed by his work upon them later returning home.

April 19, 2026
Housekeep logo

Reply from Housekeep

Thank you so much for your kind words, Tracy! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Great clean booked through…

Great clean booked through housekeeping. Great price as bought timeout voucher. Easy to book time that suited us last minute. Kamal was polite and thorough and the house looks spotless.

April 19, 2026
Housekeep logo

Reply from Housekeep

Thank you for the lovely review, Catherine! We're glad you felt the service represented great value. It's always brilliant to hear when that balance lands right for our customers. Hope to see you again soon!

Rated 5 out of 5 stars

all gone

my cleaners were great - everything i wanted - done

April 17, 2026
Housekeep logo

Reply from Housekeep

Thank you for your continued loyalty,Jimmy, it really does mean the world to us! We love having you as a regular customer and will always strive to keep the standard of clean you've come to expect. See you again soon!

Rated 5 out of 5 stars

Housekeep was super easy to use and…

Housekeep was super easy to use and book a cleaner for desired day/time. I had a really lovely cleaner, Charlotte, who did a brilliant job - great experience.

April 19, 2026
Housekeep logo

Reply from Housekeep

What a wonderful review, thank you Freya! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Great gardener experience

Knowledgeable, efficient and professional. Highly recommend.

April 18, 2026
Housekeep logo

Reply from Housekeep

Thank you so much for your kind words, Rebecca! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Super efficient

Super efficient! They did an amazing job and I booked with a very short notice.

April 18, 2026
Housekeep logo

Reply from Housekeep

Thank you for your review, Giovanna! We work hard to keep availability flexible and responsive for short notice bookings.We're really pleased we could help, and hope to see you booked in again soon.

Rated 5 out of 5 stars

First time using a cleaning agency truely ❤️

This is my first time using a cleaning agency, and I didn’t expect how good and professional the cleaners are. My place now looks like it did the first time I moved in.

April 18, 2026
Housekeep logo

Reply from Housekeep

Welcome to Housekeep, Jalal, and thank you for such a lovely first review! We always want to make a great first impression, and we're so pleased to hear you were happy with everything. We'd love to have you back, we provide all types of home services, so we're here whenever you need us!

Rated 5 out of 5 stars

Great communication from the team here

Great communication from the team here, and the last two helpers I’ve had have been amazing.

April 17, 2026
Housekeep logo

Reply from Housekeep

Thank you for your continued loyalty,Zintle, it really does mean the world to us! We love having you as a regular customer and will always strive to keep the standard of clean you've come to expect. See you again soon!

Rated 5 out of 5 stars

Very happy with the service and clean

Very happy with the service and clean. Thank you.

April 17, 2026
Housekeep logo

Reply from Housekeep

Thank you so much for your kind words, Parisa! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

First time using a cleaner

First time using this. Great experience so far. Great that the cleaner can cannot us and let us know when she was going to arrive.

April 18, 2026
Housekeep logo

Reply from Housekeep

Welcome to Housekeep, Charnett, and thank you for such a lovely first review! We always want to make a great first impression, and we're so pleased to hear you were happy with everything. We'd love to have you back, we provide all types of home services, so we're here whenever you need us!

Rated 5 out of 5 stars

Spotless job

Esther did a fantastic job she went above and beyond to make everything spotless. Her attention to detail and professionalism really stood out. Highly reliable and clearly takes pride in her work. I’d definitely recommend her services.

April 17, 2026
Housekeep logo

Reply from Housekeep

What a wonderful review, thank you Andres! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Fairly priced very efficient very…

Fairly priced very efficient very transparent.

April 17, 2026
Housekeep logo

Reply from Housekeep

Thank you for the lovely review, Andrew! We're glad you felt the service represented great value. It's always brilliant to hear when that balance lands right for our customers. Hope to see you again soon!

Rated 5 out of 5 stars

Made my day

Alice went above and beyond cleaning duties. She has cleaned with expertise and found her professional

April 17, 2026
Housekeep logo

Reply from Housekeep

What a wonderful review, thank you! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look