Housekeep Reviews 13,786

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and thoroughness, often noting that they go above and beyond expectations. The service is frequently described as excellent, with many appreciating the high quality of work and the ease of the booking process, even for last-minute requests. People also highlight the efficiency and friendliness of the cleaners, making their overall experience very positive. However, some customers were dissatisfied with the service quality, mentioning instances where cleaning was incomplete or below standard. A few reviewers also reported issues with cleaners leaving early, being unprofessional, or, in rare cases, serious misconduct. Additionally, some people noted concerns regarding the handling of damages and issues with the company's refund policies.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service. Many customers praise the efficiency, thoroughness, and... See more

Booking process

Consumers find the booking process to be positive, often describing it as easy, efficient, and smooth. Many... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the thoroughness and high... See more

User experience

People report positive experiences with the user experience. Many customers found the app very easy to use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having had several cleaners over the years, it can often be hard to find someone able to meet my criteria. Okeil came on time and carried out all tasks required of him. He checked in at the end of... See more

Company replied

Rated 5 out of 5 stars

Our cleaner today, Tanisha, who cleaned our house in London EN2 area, was incredibly thorough and went above and beyond. She has many years experience in both regular and deep cleans as well as end of... See more

Company replied

Rated 5 out of 5 stars

I needed help with cleaning a new home so I chose this company and luckily everything was easy from start to finish. If you are sensitive to bleach you have the option to provide your own items I th... See more

Company replied

Rated 5 out of 5 stars

Elona has been cleaning at mine for a few months now. A gem! Due to ill health I’m unable to do what I used to. And she helps in this. She is professional, punctual, VERY hardworking, efficient a... See more

Company replied


Company details

  1. Cleaning Service
  2. Cleaners
  3. Electrician
  4. Handyman
  5. House Cleaning Service
  6. Plumber

About Housekeep

Written by the company

Brillant local cleaners and tradespeople
Vetted and background checked. 5* service. Managed in-app or online. This is Housework that works.

How does Housekeep work?
1. Match: Just enter your postcode. We’ll pair you with the best local professional and give you a price.
2. Manage: Customise, schedule and confirm your booking - for whenever suits you. You’re in full control.
3. Marvel... at a job well done & your lack of stress. Plus there’s no hassle with cash - we’ll bill your card.

What do you get with Housekeep?
Whether you want a weekly home clean, or some help with the gardening - we go above and beyond to set a new standard for thorough and thoughtful service. With us, you don’t just get quality service – you get Housekeep quality service.

How is Housekeep different?
It’s safer, smarter, simpler. We go out of our way to make the whole process as seamless as possible – so you can transform your home without lifting a finger.

Why should you choose Housekeep?
No calendar mix ups. No hassle with cash. No stress - and no mess. Just an easy experience, super responsive customer support and a squad of experienced, vetted professionals. This is housework that works.

What about the professionals?
All our professional cleaners & tradespeople are tried and trusted, with at least 6 months’ experience. We interview every professional and do an 8-step background check. We collect reviews and feedback from every booking to ensure 5* quality. And we support professionals 7 days a week, help them find more work, and spend less time travelling between jobs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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Rated 5 out of 5 stars

Nora did an amazing job

Nora did an amazing job, I’m so happy with the clean.

It was my first clean in a while so the house was overdue, but she was incredibly thorough and didn’t miss a thing. Even the small details like the brickwork behind the sink and gaps in between were spotless. The whole place smells fresh and looks brand new, even the fridge is perfect.

I’m allergic to dust and sensitive to cleaning chemicals, so I usually struggle to clean or even be around it, but Nora handled everything in a way that made a huge difference.

She worked non stop, communicated clearly, and is such a lovely, trustworthy person.

As a dad with a 3.5 year old who turns the place upside down, it means a lot to have my home feeling fresh again.

Thank you Nora, I’ll definitely be requesting you again!

April 11, 2026
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Reply from Housekeep

What a wonderful review, thank you Jamie! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Excellent

Excellent - I loved being able to do it completely online. The prices are completely transparent and billing is automatic. Yes, you can get cheaper cleaners but the convenience is worth paying extra for.

April 10, 2026
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Reply from Housekeep

Thank you for the great feedback, Lizzie! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!

Rated 5 out of 5 stars

Excellent service

Excellent service.

April 11, 2026
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Reply from Housekeep

Thank you so much for your kind words, Elizabeth! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Easy to book a handyman

Easy to book a handyman , arrived on time , polite and friendly, fixed the problem quickly and efficiently.

April 10, 2026
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Reply from Housekeep

Thank you for the great feedback, Mallen! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!

Rated 5 out of 5 stars

Adegoke was fantastic

Adegoke was fantastic. Great clean and a lovely, kind man

April 10, 2026
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Reply from Housekeep

What a wonderful review, thank you! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Good house cleaner

Stella is bright and worthy of a consideration to being a star

April 9, 2026
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Reply from Housekeep

What a wonderful review, thank you Miriam! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Great clean

Great clean. Really efficient and very thorough. Thank you so much Sahara.

April 10, 2026
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Reply from Housekeep

What a wonderful review, thank you Julia! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars
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Reply from Housekeep

Thank you so much for your kind words, Melissa! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Eric was great

April 10, 2026
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Reply from Housekeep

What a wonderful review, thank you Marwan! We'll be sure to pass your kind words on to your Housekeeper, they'll be absolutely delighted to hear this. It's fantastic to see their work recognised.

Rated 5 out of 5 stars

Efficient

Efficient, clean.

April 2, 2026
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Reply from Housekeep

Thank you so much for your kind words, Kev! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Clean as a Whistle

A wonderful experience, thank you for the clean office.

April 8, 2026
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Reply from Housekeep

Thank you so much for your kind words, Charlie! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Easy booking

Easy booking. good service

April 9, 2026
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Reply from Housekeep

Thank you for the great feedback, Damien! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!

Rated 5 out of 5 stars

Very happy

Used this for the first time. Happy with the customer service as I needed help with my account and very happy with the housekeeper. Even my fussy husband was impressed. He was against getting a housekeeper but impressed by the standards so we will continue.

April 9, 2026
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Reply from Housekeep

Welcome to Housekeep, and thank you for such a lovely first review! We always want to make a great first impression, and we're so pleased to hear you were happy with everything. We'd love to have you back, we provide all types of home services, so we're here whenever you need us!

Rated 5 out of 5 stars

Excellent clean

Excellent clean, very thorough, went above and beyond, would definitely use again

April 9, 2026
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Reply from Housekeep

Welcome to Housekeep, and thank you for such a lovely first review! We always want to make a great first impression, and we're so pleased to hear you were happy with everything. We'd love to have you back, we provide all types of home services, so we're here whenever you need us!

Rated 5 out of 5 stars

Easy to use app

Easy to book. Lots of availability

April 9, 2026
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Reply from Housekeep

Thank you for the great feedback, Col! We've put a lot of work into making the booking experience as smooth and straightforward as possible, so it's really rewarding to hear it's working well for you. We hope to make your next booking just as easy, see you soon!

Rated 5 out of 5 stars

Excellent service brilliant cleaner all…

Excellent service brilliant cleaner all super efficient and no fuss

April 9, 2026
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Reply from Housekeep

Thank you so much for your kind words, Richard! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Great service

April 9, 2026
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Reply from Housekeep

Thank you so much for your kind words, Mark! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Very friendly and helpful team

Very friendly and helpful team. Arrived on time and were very efficient. Would highly recommend.

April 8, 2026
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Reply from Housekeep

Thank you for the lovely review, Paul! We're glad you felt the service represented great value. It's always brilliant to hear when that balance lands right for our customers. Hope to see you again soon!

Rated 4 out of 5 stars

I was pleased with the service and the…

I was pleased with the service and the standard of the work.

April 8, 2026
Housekeep logo

Reply from Housekeep

Thank you so much for your kind words! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Great cleaning service emt cleaner was…

Great cleaning service emt cleaner was fantastic

April 8, 2026
Housekeep logo

Reply from Housekeep

Thank you so much for your kind words, Mariam! We're really pleased to hear you had such a great experience with Housekeep. Delivering a high-quality, reliable clean every time is exactly what we aim for, so this means a lot to the whole team. We look forward to seeing you again soon!

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