Houseofceylan Reviews 

I ordered a faux fux jacket and I decided I wanted to return the item because it did not the item because it was not flattering. There was a suggested restocking fee of $20, which I agreed to. The mgr. Shana on 5/9/26 who tried to negotiate a 20% refund and for me to keep the item. I told her absolutely not. She agreed to send me a return label or QR code. To date 5/13/26, I have not been able to contact them on the phone, nor are they responding to my emails.

DO NOT PURCHASE FROM THIS VENDOR IT IS A SCAM. IF THEY MAKE RIGHT ON MY RETURN, I WILL COME BACK TO THIS SITE AND LET YOU KNOW.

Company lies about their return policies. Not 100% guarantee. They pay games on sending you return info and phone calls. Never buy from them.

Don’t. Just don’t. Quality and customer (dis)service are abominable.

I purchased a leather bag and received a fake piece of plastic ! Reaching out to costumer service for 10 days and asking for a return label and they keep sending me wired messages. PEOPLE DONT BUY FROM THEM !!!!!
That’s a scam fabric!!!!!!

I placed an order with this company on February 1, 2026 for an event on February 26th. The item never arrived before the event, making the purchase completely useless. I had contacted the company several times asking for updates and repeatedly requested to cancel the order because it was obvious they were not going to deliver it on time. They refused to cancel the order and offered no real help.

More than TWO MONTHS later, the item finally arrived — and it was absolute garbage. The product looked nothing like the photos advertised online. The quality was extremely poor, cheap-looking, and completely misrepresented.

I immediately contacted the company again and was told that I could NOT return the item, despite the fact that it arrived months late and was nothing like what I paid for. They refused to take any responsibility for the delay or the misleading product.

This company had no problem taking my money, but completely failed when it came to delivering the product advertised or providing even basic customer service. Between the outrageous shipping delay, deceptive advertising, terrible product quality, and refusal to allow a return, this was one of the worst online shopping experiences I’ve ever had.

DO NOT SHOP HERE! Buyers beware —this company is a scam!!

Absolute scam, product was completely different to what was pictured! Extremely poor quality don’t waste your time and money

The dress I ordered and received looked nothing like the model wearing it. I contacted Houseofceylan to start a return online. The company told me they would get back to me very soon. I contacted them 3 times and called twice. They told me they wanted me to use store credit for another item and to just keep the dress. I repeately asked for a refund per their website instructions online and have not heard back from them. This company is a SCAM! DO NOT ORDER FROM THEM! Thank goodnes my credit card company refunded my disputed purchase.

I placed my order January 25th. without reading the reviews and it is now April 30th and I still don't have my winter clothes!!! I have written several times for a refund because I don't want the winter clothes now and they don't reply!! DON'T BUY FROM THIS COMPANY. I will never buy from a company that looks great without reading the reviews!!!!!

If I could score a zero I would have
Worst company and merchandise I've seen. The craftsmanship is extremely poor.

I placed an order on 4/6 and today is 4/24 and still do not have it. Each time I asked how long for delivery, no one answers, but says thank you for your patience and they will check into it and let me know. What is there to say owner of this store except that you have a failed service. I will not recommend or order anything from this outfit again.

WTF,
CHEAP clothing that wont even fit a child! Misleading
Advertising, Quality disparities and slow delivery. There is NO direct Customer Service Number.
DO NOT BUY !!

I suggest avoiding House of Ceylan.

I wanted to return some items because they were of poor quality and didn’t fit properly, but the company wasn't helpful. They wouldn’t give me clear instructions for returning the items and kept offering store credit or only partial refunds.

They kept delaying the process, never sent a return label, and insisted on calling me even though I asked to handle everything by email.

Instead of giving me a full refund for the $140 I paid, they only offered $56 in store credit and a partial refund. They avoid giving full refunds.

I reported this to the Better Business Bureau. Their registered address displayed on their website doesn’t exist, and the information they list is fake. It turns out they are a fake company in China. Likewise, for avelise.com. As a result, on April 26, 2026, I agreed to accept the partial refund, but I still haven’t received anything, and they’re ignoring me. I will contact my bank to see what I can do.

They delayed the process several times, did not send a return label, and insisted on phone calls even though I asked to communicate by email only.

They only offered me $56 store credit and a partial refund instead of refunding the full $140 I paid.

I have reported this to the Better Business Bureau.

It seems like they are trying to avoid giving full refunds. I suggest not buying from this company.

HORRIBLE!! DO NOT PURCHASE FROM THIS STORE. THE CLOTHING QUALITY IS HORRIBLE!! I ordered a dress and nothing like the picture. I have been in touch via email with the company and they are giving me the run around. Telling me the phone systems are changing, they're very busy with all other customers. Tried to give me a 40% refund and I could keep my product. This has been ongoing since the 12th of April and as of now April 24, I'm still trying to get a response. They will not offer a refund, exchange. Absolutely nothing. The dress was so small. Not an average small. This company is terrible. They lie, cheat you out of money. They are a scam.

I ordered a dress and overalls back in March of 2026. I received the items on April 5. None of the items fit. The dress was way too small and the overalls were huge. I have been in touch via email with the company and they are giving me the run around. Telling me the phone systems are changing, they're very busy with all other customers. Tried to give me a 40% refund and I could keep my product. This has been ongoing since the 5th of April. They will not offer a refund, exchange. Absolutely nothing. The dress was so small. Not an average small. This company is terrible. They lie, cheat you out of money. They are a scam.

All I can say is NEVER BUY FROM THIS COMPANY
THEY SEND YOU YOUR ORDER IN A SIZE YOU NEVER ORDERED THEN TO GET YOUR MONEY BACK IS A NIGHTMARE RETURN POSTAGE IS SO EXPENSIVE.
ALWAY PAY BY PAYPAL SO YOU CAN FIGHT YOUR CASE.
READ U TUBE COMMENTS THEY ARE HORRIFIC....HEED THIS WARNING

Scam, scam scam, do not waste your money or time. The item I recieve while somewhat like the item looks on the website is different colours and different print. The material is horrendous. When I contacted about return they sent me 3 different emails offering different strategies and Small increasing increments to encourage me to keep the item. After the third email when I said I still wanted to return the item they then asked for my phone number for someone to call me. What a scam! They messed with the wrong person. They can keep their 20% restocking fee, and Ill pay to ship the air Balloon dress they shipped instead of the elegant photo online and lesson learned. Dont waste your money or time because they will take up days and hours of your time just trying to return a simple item. You scammed me once but never again.

Sizing completely way out of whack- the claim they pride themselves in sizing up- when you order a 2XL because you usually fit a L you don’t expect to fit only my mother who wears a S.
Further - if you look up the definition of a ‘sweater’- needs to be knit or crochet- not flattened pressed polyester. No stitch or crochet in sight. What a joke! And even funnier is their return policy- our city is going to have the best dressed homeless people around. I will make sure they give a nod to House of Ceylan!

My jacket arrived, quality was awful. I ordered a large which I normally buy and even though I measured with their sizes, their jacket was far to tight.
I asked for a refund but they wouldn't then i asked to exchange it for a larger size and I would pay for return postage but they would not accommodate it either. I Won't be shopping with these guys again. Very disappointed. DO NOT ORDER FROM THESE GUYS.

terrible! ordered something 8 weeks ago still have not received! do not order from this company! i tried to return and they said processed and its been 2 weeks still not shipped out!

This company is a scam. I ordered 6 weeks ago, no merchandise, they lied and gave me a fake tracking number and insisted the item was on its way 2 weeks later the Chinese shipping company told me they never had this package. Do NOT shop here, they also remove all the negative comments off facebook and instagram immediately. Shop here if you want to loose your money, have no merchandise and get fake tracking number.