Houseoffaiza Reviews 

Really bad customer service . 3 weeks later still not had refund . Bad excuse of technical glitch so refund can’t be processed. Very dishonest and poor service . Avoid these cowboys at all costs

Never buy from this company. The customer service is non existent, the support team never reply to emails. They might as well not have a after sales team as they are so rubbish. I made an order of 6 outfits over £200. It said 10-12 weeks delivery, they messaged on the 12th week to say there was an issue with the order. Never buy from them as the team are so robot and have no clue with what they are saying or doing. Am sure they are a crap company writing fake reviews. Honestly don’t waste your money.

Liars.

Lied on their instagram about ‘order by 2pm tomorrow for same day or Tuesday Delivery’

So I ordered, within the time constraints.

Almost a week goes by and I’ve heard nothing, and the event I ordered it for has passed.

I contact them to cancel, and they say they can’t cancel, as it’s been more than 24 hours since I placed the order. They only offer me credit or an exchange.

I call them out, and show them their instagram post.

I’m told someone will contact me in 48 hours to discuss.

No one does.

In the meantime, I get an email saying the items been dispatched. (So they couldn’t cancel it, even though it hadn’t been dispatched?)

I refused it at the door, because I do not want it.

I contact them again, and they lie about the dispatch date (this was not apparent on the website when I ordered).

I show them the instagram post again. And they tell me it’s ‘auto generated’ so basically it’s a total lie.

I also show them their own return policy, and how no where on the website does it say ‘credit’ or ‘exchange’ only.

I’m now being told, I need to accept the item, and return it to get a refund. Please make this make sense???
Why would you resend it to me, for me to send it back to you (and then have to pay my own shipping) when you already have the item.

I am not happy. This is not good enough. Literal lies on your instagram and in your emails.

I had a very bad expirience with House of Faiza…twice! I ordered some summer dresses in march which i should receive by the end of April. After waiting and waiting i contacted them in May where they told me that the dresses are delayed. I then waited again until June raand nothing happened. After writing many mails to them i fist received my refund in JULY! The same thing happened with another dress which i had oredered seperately. Also they have a very bad customer service! They never response right away and when the finally answer, they don’t tell you any details which is so frustrating. I will NEVER purchase anything from them again!

AVOID! I’m absolutely appalled by this company. They seem to be continuously getting away with this having read customers reviews who have been in a similar situation.
They advertise false information and the dispatch dates are incorrect.
I placed an order of £270 for a designer outfit which I needed for 24th July. I placed the order well in advance (3 months ago to be precise). The website suggested 6-8 week dispatch time frame which can also go up to 10 weeks. I have been patient enough and after numerous emails to them and given false information I am now in dispute with them to get a full refund.
My only regret is not reading the online reviews prior to purchasing anything from this company.
They’re fraudulent and provide false information to their customers.
I’ve had to purchase an outfit from a different company (who shipped my order the very next day) last minute because HOF have not dispatched my item as of date.
They do not value their customers and provide false information and are fraudulent.
They suggested I can only get a refund if my item has not been dispatched after a 3 week period of the given dispatch date. Again they have breeched this and I would be eligible for a refund which I will pursue further.
Please save the stress and your money and avoid this company.
They should be reported for providing customers with fake goods and taking money without delivering the goods. (I certainly have reported them) other customers in a similar situation should also.
Please avoid!!!

There customer service is really bad and delivery times are late.
Wrote several times and they ignore you and when they do write they make excuses for there mistakes and delays.

I've had two poor experiences with House of Faiza. I ordered an outfit earlier this year for Eid and was extremely disappointed with the outfit I received. The outfit looked absolutely nothing like the pictures advertised on the website. The fabric was poor quality as was the stitching, and the colour was completely different. Very misleading advertisement. I was pretty disappointed and returned the order.

Fast forward a few weeks and I decided to give House of Faiza a second chance after a friend recommended I try again with a different collection. I placed an order on 14th May for an outfit costing over £100. It has now been six weeks since the order was placed and I am yet to receive the item or receive and dispatch information. I emailed the support team at House of Faiza to query what is happening with my order. I also asked if I could cancel the order given that the event for which the outfit was for has passed. I was told that given that 24 hours has passed they could only offer site credit or an exchange! (exchange for an item I haven't even recieved?). I was also told that the item would be dispatched on the week of 21/06. I decided to wait and planned to return the outfit as soon as I received it. It is now 25/06 and still no item or dispatch information. Again I have emailed and this time I was told that the issue has already been raised with management and to allow a further few days for a response.

Simply not good enough. Won't be using again or recommending to others. There are other competing brands that I have never had any issues with and I will continue to use them instead.

Very poor experience. Have not yet received outfit despite being weeks later than expected date. When asked for refund there has been no response or attempt from them to engage

Awful. Clothes look completely different in pictures and they blame the designers and take no responsibility for falsely advertising. Getting a refund is difficult and you have to pay for the return!

I am so disappointed in House of Faiza. I ordered a 2 piece velvet suit for my mom for Mother's Day. She opened it in front of me (past the 14 day return policy), BUT when she opened it, the trousers had a huge hole on the knee area, and the kurta had a sweaty smell on the underarms area. Clearly this was worn because of the tear and body odor smell on the top. I reached out to them and they would not refund me, neither did they agree to at LEAST send out trousers that were not torn. I spent $200 + on this two piece suit for my mom only for us to be disappointed on how careless this company is, neither do they own up to their mistakes or try to make up for this. NEVER ordering from them ever again. So unprofessional.

DONT BUY FROM HERE

Stitching and sizes rubbish quality

NO ONE REPLIES TO EMAIL

My order came one month late and then when i returned the item for being faulty. After one month they gave a refund and deducted £6.99 for postage even though i paid for the return label

Very unprofessional and quality is rubbish!!!

NEVER NEVER NEVER!!! Such poor quality and no refunds!!! DONT DO IT GUYS BE WARNED

Will never order from this store again! Definitely not worth the stress. On the website the dispatch date was week commencing May 3rd. I thought ok plenty of time before eid (either May 12-13th). By the end of this working week (May 7th) I still had no dispatch email. I asked them the update and they gave an answer that made no sense, something about what their version of week commencing means.

They messaged me GUARANTEEING delivery BEFORE eid. On Monday 10th May, I chased again- they said it will arrive by Wednesday or earlier and that they believe eid is Thursday 13th. Bear in mind, we still don’t have a CONFIRMATION that eid is on Thursday... it could still be Wednesday as that’s when the sighting of the moon is done so they’re willing to take the chance and deliver on Eid day....

Despite several chasers, and pleading with the to tell me in advance if i will receive it on time or not, (I said I need to know whether to get another outfit or not as I had nothing else new) I kept getting reassurance that il receive in on Wednesday.

It’s now Wednesday 5pm and still nothing...eid is next day. I message and guess what- they are still telling me their delivery drivers are still delivering. My stress levels are through the roof I now have no time to go shopping, I’m 5 months pregnant and I don’t need to go through this stress.

By 8pm Wednesday, they message me, there’s been an error and I will receive my outfit on Eid day...by DPD and HOPEFULLY by 11am and offer me a measly 20% refund for the stress caused. They didn’t even have the courtesy of contacting DPD on my behalf to try an arrange an earlier delivery on Eid day- I had to make a call to DPD myself at 8am on Eid day who told me there’s nothing I can do, that the sender should have done a premium delivery service with them so I receive it early morning- but they had just done a normal service (how despicable they did a normal service for eid day delivery).

Never again will I order from here again. The outfit wasn’t even stitched that nicely to justify ever going through this again. I ended up receiving it at 12.30pm on Eid day, and had to delay my day. They gave me 20% refund. But still, it was a pathetic service from start to finish. I would have preferred it if they were honest and said they had cargo delays or something, instead of making one excuse after another. Number of followers does not Indicate a good level of service unfortunately.

This is my second order from House of Faiza and most certainly my last.

I ordered 11 days before Eid and emailed to confirm that the order for my daughters Eid present would be delivered on time.

I emailed 4 days before Eid and was assured by return mail that the order would be here in time for Eid only to find out by automated reply that they are now closed for 4 DAYS .

Very bad service.

HOUSE OF FAIZA you have a responsibility to fulfill your orders in a timely manner and COMMUNICATE if you cannot fulfill it especially when you know this is an Eid order and a gift.

Very very bad service,I order my dress for my daughter for eid ' didn't received it till eid and no apology or no direct contact no to talk to anyone they took my money god knows are they going to refund me 😡

I also wish I read the reviews...
Epic fail really. Web-advertised, an original designer suit that looked amazing and was going to be used for nikah, arrived late and was a poor quality replica that looked very different to the website photo. They refused a refund even though the suit was not even tried on & immediately returned (don't let their fancy box fool you!). After a number of useless and unhelpful email exchanges, was given a voucher. Two suits purchased with the voucher arrived in time but, again, replica and not as advertised. So, if you are prepared to spend a lot of money on really bad quality, replica clothes - go ahead - you will not be disappointed.

Wish I read the reviews before purchasing. Bought a suit and the trousers looked nothing like the images. Also the colour didn’t match the outfit. Had to pay for return shipping (they didn’t offer this) and £7 restocking fee on top. Which clothing company charges restocking fee???

Terrible service!
Placed an order on the 18th and order confer stated my order would be shipped week commencing 19th

After having to email to chase my order was told it would in fact be shipped week commencing 26th ...still not received any confirmation of my parcel being shipped

We are now heading into a bank holiday weekend which will mean my order is going to be further delayed and it’s still not even been shipped.... at this stage my even will have been and gone by the time my clothes arrive !!!

I was reassured several times over email my order would be definitely shipped this week and it hasn’t been!

And now emails are going ignored ... first and last time I will be ordering from this place. So disappointing as due to their social media presence they looked like a trustworthy site

Sent me a faulty item. Wouldn't send me a return label to post it back. Ignored the photos I sent of the fault and claimed it wasn't. Refunded me a credit note I have no desire to use on their poor quality clothing. Wouldn't reimburse me for the postage to send it back to them either. Awful customer service, took them weeks to reply to my emails. Don't waste your money here, they won't ever refund you and tie you in with credit notes to spend on more bad quality fabrics. Report them to Trading Standards if they're operating unfairly against you.

Terrible terrible terrible
Refuse refund despite product description error on their app (so their fault - misselling). Don’t respond to emails. Ongoing for 3 weeks now if not longer. Please don’t trust the positive reviews they are clearly from the company or their family members. This is a crap company to deal with and I’ve lost my money. Do not buy from them - just terrible all round.