House of Hearing - Edinburgh Reviews 

168
•
TrustScore 5 out of 5

4.9

10 Melville Crescent, EH3 7LU Edinburgh, Scotland, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Five star service deserves a five star recommendation. Over 80’s ear wax removal enhances hearing especially as NHS no longer provide this service. Super easy, painless procedure and best of all it’s... See more

Company replied

Rated 5 out of 5 stars

A few years ago I had both ears blocked and House of Hearing in Edinburgh solved the problem. Since then I attend for an annual check up/ ear wax removal. On my recent visit I was seen by Nicole who p... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the whole team. My dad was visiting from Ireland and he had been complaining about a poor fitting hearing aid end. The company in Republic of Ireland was simply not helping.... See more

Company replied

Rated 5 out of 5 stars

First time I have been to House of Hearing Edinburgh and was happy with the location, premises and service. My blocked ears were attended to as I would have expected. Lady technician told me about the... See more

Company replied


Company details

  1. Audiologist
  2. also in
  3. Hearing Aid Repair Service
  4. Hearing Aid Store

Written by the company

Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.


Contact info

  • 10 Melville Crescent, EH3 7LU, Edinburgh, Scotland, United Kingdom

  • 0131 220 1220

4.9

Excellent

TrustScore 5 out of 5

168 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(168)

221 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Stuart - Home visit

The home service provided to my elderly mother by Stuart last week was extremely thorough and absolutely first class. Stuart is clearly highly skilled and personable. Mum and I were extremely impressed with Stuart's expertise and very grateful to House of Hearing for providing a home service option for existing clients. Thank you House of Hearing and Stuart!

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow!! I contacted HofH after a trip to my GP confirmed that both Ear’s were packed with Wax. Nicola explained the process of wax removal and carried out it exceptionally well. My hearing is now the best it’s ever been & I can’t thank HofH enough!! 100% would recommend.

July 17, 2023
Unprompted review
Rated 4 out of 5 stars

Review

Nicola was very helpful and thorough, explaining at each step what was going on.

July 17, 2023
Unprompted review
Rated 5 out of 5 stars

Hearing restored

Hearing restored!
Just had a really good science based consultation with Stuart at House of Hearing and after tests the changes he made are wonderful. As an optometrist I knew to head direct to a stand-alone hearing specialist. If you want a totally professional and honest opinion head here. He’s like me only he does ears not eyes! Thanks again and I hope other people reading this will follow my path of discovery.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Best hearing aid provider in Scotland

Have been involved with HofH Edinburgh for a couple of decades. Simply THE best hearing aid provider in Scotland for so many reasons. In particular Stuart Lyness who is an exceptional member of staff. He goes above and beyond every time. My hearing needs are complex and Stuart is always responsive as he really "gets it" when it comes to making sure my hearing is the best it can be. Superstar!

June 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic!

One of my ears were totally blocked, the other I could hear slightly.
I was given an appointment very quickly at their Edinburgh branch and was warmly welcomed by receptionists. Every thing was explained clearly to me and she made sure I was happy to continue.
I had micro suction and irrigation to remove all of the ear wax.
Wow what a difference, to be able to hear clearer than I have in years.
Fantastic service. Although not the cheapest place to have ear wax removed I would highly them. It was worth every penny. Thanks so much. :)

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Phenomenal

Phenomenal; from reception to audiology. I felt listened to and respected. I called with a problem that left me feeling vulnerable and pushed aside from other companies. Reception was so considerate and kind, they got me a next day appointment. Audiology was detailed and knowledgeable.
Highly recommend!

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Honest people you can trust

This is not an invited review but voluntary one. Visited Edinburgh center for a hearing test. Just cannot praise their service more. Senior Audiologist Stuart Lyness was very friendly, helpful and honest. He patiently explained everything. There was absolutely no pressure to buy and an acknowledgment that they cannot match the bigger chains on prices but can beat them on service. The centre was clean and refreshing.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Lovely clean clinic. The staff were welcoming, thoroughly professional and courteous. Level of care and attention was extraordinarily high. Emma Kidd Lead Nurse Practitioner and Stuart Lyness explained everything before being performed and my test results and options carefully. I would have no hesitation in recommending House of Hearing Edinburgh.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

Excellence 👍

Iff I could give more stars I would. First class treatment from friendly staff. Connor was very thorough and explained in detail every aspect of my hearing test. If anyone due hearing test I highly recommend House of Hearing.

May 16, 2023
Unprompted review
Rated 5 out of 5 stars

Delighted with the results from hearing…

Delighted with the results from hearing aids recommended by Stuart Lyness and have peace of mind from the after care approach. The consultation was relaxed and combination of technology in the clinic, his knowledge and listening skills made it feel a great experience.

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic, friendly Service

very efficient, professional service in a very friendly and informative manner.
I have been with House of Hearing for many years and always enjoyed a fantastic and prompt service. Fortunately I have been able to recommend House of Hearing to friends and relatives.

April 21, 2023
Unprompted review
Rated 5 out of 5 stars

A very quick and professional service

My ears were clogged up and OTEX wasn’t removing it. I contacted my own GP but couldn’t be taken for a few weeks. This was similar for Boots and Specsavers ( who have a wax removal service) . I contacted House of Hearing on the Friday and they gave me an appointment for the next day Saturday— yes Saturday, the others don’t operate on the weekend.
They checked my ears and removed the wax. They detected a possible infection so they took photos and sent them with an email to my own doctors practice explaining what they found. I got a call on the Monday morning to go along so my doctor could check my ears out, and yes there was infection. They prescribed antibiotic spray as the people at HOH had suggested they might. I also have a follow up appointment with HOH a week or so later so they can monitor my progress. To finish I cannot speak highly enough of the professionalism and efficiency of House of Hearing.

March 31, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look