Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
They were offering free ear wax removal back in February for the over 70s, that was my first visit..cannot praise them enough...free hearing check which, 6 months later, resulted in digital hearing ai... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
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My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not... See more
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Company details
Written by the company
Your local premier independent dispenser of hearing instruments & audiological services. We have clinics located in Alderley Edge, Edinburgh, Galashiels, Morpeth, Perth, St Andrews & Stockton Heath
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
460 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience of wax removal clinic
Lynsey was excellent, really helpful with removal of ear wax and explaining steps I could take to prevent recurring wax buildup.
July 1, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Ewan. We're glad to hear that we could help provide some relief and we look forward to seeing you again soon.
First class hearing test
Decided it was time to get my hearing checked, as I wanted to be proactive about addressing any issues early to help reduce the risk of age-related dementia. After doing some research, House of Hearing in Edinburgh came out on top.
I was tested by Stuart, who was exemplary in every way. He explained all the technical and practical details perfectly, giving a very honest and humble assessment without any sales pressure. It turns out I have some minor high-frequency hearing loss due to age, but Stuart reassured me that I don’t need hearing aids just yet. Instead, he offered to book me in for a follow-up test in a year.
The entire process was straightforward and thorough, and Stuart made sure I understood everything clearly. I’ll definitely be back next year and would highly recommend House of Hearing.
June 19, 2026
Unprompted review
Reply from House of Hearing
Thank you so much for sharing your review.
We're really glad to hear that your experience at House of Hearing Edinburgh was so reassuring and informative. Regular hearing checks are so important, and we're pleased you felt supported and guided by Stuart throughout the whole process.
We look forward to welcoming you back to clinic again next year, but please do get in touch if there's anything we can do to help in the meantime.
My first visit to The House of Hearing…
My first visit to The House of Hearing in Melville Crescent, Edinburgh. Excellent Staff and Stuart gave me such an informative explanation as to the 'workings' of the ear. Really highly recommend.
June 22, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Tricia.
We're pleased that your first visit to our Edinburgh clinic was so positive, and that Stuart helped you better understand your hearing with clear and helpful information.
Please do call us if there's anything we can do to further support, and we look forward to welcoming you back to the clinic in the future.
Really great service
Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment.
Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a speedy microsuction procedure and did a full hearing test. Hearing never been so clear in years - best £60 I’ve spent in ages. Thank you 🙏
June 16, 2026
Unprompted review
Reply from House of Hearing
Thank you Pete for taking the time to leave such a lovely review.
We are delighted to hear that you were able to get a next-day appointment and that Kim made the whole experience comfortable and reassuring.
We'll be sure to pass your kind words on to Kim. Thank you again for choosing us, and we're so pleased we could help.
Best wishes,
The House of Hearing Team
This procedure is life changing
This procedure is life changing. Ellis looked after me incredibly. I can honestly say it has been one of the best things I've ever done. 100% recommended.
June 10, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're so glad to hear that your found relief with our earwax removal service in Lichfield and that you feel well looked after by Ellis. Please do pop in to see us again soon if there's anything further we can do to help.
Hearing aids
I purchased my hearing aids from House of Hearing Hamilton. The staff always go above and beyond in making you feel valued as a customer and respected. Pauline the receptionist is very supportive and a lovely friendly face whenever you hace any queries. Gavin the audiologist is extremely helpful solving any queries, completing annual hearing reviews. They also offer ear wax removal.
June 8, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're so glad to hear that you felt fully supported with your hearing aids and earwax removal in Hamilton. Please let us know if there's anything further we can do to help and we look forward to seeing you back again soon.
Excellent service in Edinburgh. Highly recommended.
The service at House of Hearing in Edinburgh was excellent - prompt, friendly, knowledgeable and efficient. I was examined by Stuart Lyness who carefully and professionally explained and demonstrated everything I needed to know and more - and no hard sell, which would have made me reluctant to return. I will definitely continue to use this great service. Highly recommended.
May 28, 2026
Unprompted review
Reply from House of Hearing
Thank you very much for taking the time to share your review.
It's wonderful to hear that you felt supported by Stuart throughout your hearing assessment, and that everything was clearly explained.
We always aim to listen carefully and ensure our patients feel comfortable, with no pressure to take any next steps.
Your kind feedback and recommendation are greatly appreciated, and we hope to welcome you back to the clinic again soon.
Look no further than the House of Hearing for private hearing assessment.
I recommend the House of Hearing for a friendly and highly professional audiology service. (Edinburgh branch, Stuart.) This was my first ever hearing test, having been referred by a friend who is a satisfied client of many years standing.
The hearing test was conducted in a comfortable setting and I was put totally at ease throughout. Questions were welcomed and answered thoroughly. I felt my hearing issues had been fully addressed.
I did not require a prescription and as promised there were no charges for the test. I will return in future for check ups.
May 14, 2026
Unprompted review
Reply from House of Hearing
Thank you so much for your kind review and recommendation.
We’re delighted to hear that Stuart helped make your first hearing test such a positive and reassuring experience. Taking the time to listen, answer questions thoroughly and ensure patients feel comfortable and informed is a very important part of the care we aim to provide.
It’s also wonderful to hear that you came to us through a recommendation from an existing long-standing client. Personal recommendations mean a great deal to us.
Thank you again for your lovely comments, and we look forward to welcoming you back for future hearing check-ups.
Great staff fantastic service can't…
Great staff fantastic service can't fault highly recommended for anyone with hearing problems
February 25, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Mark. We're glad to hear that we could provide the right support and we look forward to seeing you again soon.
Thank you to the two ladies at St
Thank you to the two ladies at St. Andrews House of Hearing who helped me this morning. I am visiting from Australia and needed help. Much appreciated. Clare
April 20, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Clare. We're so glad to have helped - please let us know how you get on.
Excellent and professional experience…
Just home after a very thorough hearing test by Stuart who was friendly, experienced and took time to explain everything. This is my second visit as I had Ear Wax removal a week ago and a hearing test was suggested, both free. I have a middle ear problem which Stuart kindly gave me advice about and the whole experience was very professional.
April 15, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Gwen. We're so glad to hear that you found the right support with us, both with your earwax removal and free hearing test in Edinburgh. Please do pop back in to see us, or give us a call, if there's anything more we can do to help.
Brilliant service from start to finish
Brilliant service from start to finish. Basic hearing check up is free. Lovely premises. Stuart conducted a very thorough check and explained everything really clearly, using amazing tech and clear images. Highly recommend.
March 19, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're glad to hear that you had a positive experience with Stuart and the team in Edinburgh and we look forward to seeing you back in clinic again soon.
Reply from House of Hearing
Thank you for taking the time to leave your review, Yvonne. We're happy to hear that you have a positive experience with us in Morpeth and we look forward to seeing you in clinic again soon.
we wouldn't go anywhere else they go…
we wouldn't go anywhere else they go above & beyond to help their customers they are the best hearing care any where excellent service & staff.
clive & sue birch
March 9, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave such a lovely review, Mr and Mrs Birch. We're glad to hear that we continue to provide excellent support to you both and we look forward to seeing you in clinic again soon.
Very professional staff
Very professional staff, resolved my issue promptly. Highly recommend.
February 26, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, David. We're so glad to hear that you had a positive experience with the team in St Andrews and we hope to see you in clinic again soon. ^CW
Excellent service at House of Hearing
Decided it was time to have my hearing checked as I was frequently having to ask people to repeat themselves. House of Hearing in East Kilbride was recommended to me by a friend so decided to go there. I was tested by a very helpful lady called Lynsey and was fitted with Oticon hearing aids. I've had three visits so far, one more to go. The whole procedure was very straight forward and very thorough and Lynsey explained everything very clearly. I would be happy to recommend House of hearing.
February 24, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Alan. I'm so glad to hear that Lynsey and the team at East Kilbride were able to offer you the right support and that you feel properly looked after. We hope you are enjoying your new hearing aids and please do pop in or give us a call if there's anything else we can do to help. ^CW
Hear, hear!Since becoming a patient of House of…
Since becoming a patient of House of Hearing, I have received first class treatment from all the staff.
I strongly recommend anyone who needs hearing support to contact this audiology practice in Edinburgh.
August 1, 2025
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're so glad to hear that you had a positive experience with us in Edinburgh and we hope to see you in clinic again soon. ^CW
Review at Ashton under Lyne Branch
The staff at the Ashton under Lyne branch were excellent in all respects. The audiologist in particular could not have been more helpful. Very patient and good at explaining the complexities in simple langue. Inspired confidence.
March 5, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, Edmund. We're so glad to hear that you had a positive experience with us in Ashton-under-Lyne and we hope to see you in clinic again soon. ^CW
Excellent service and advice and no…
Excellent service and advice and no sales pressure after my hearing test: a good experience.
February 25, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review. We're glad to hear you had a positive experience with your hearing test and that you found the information useful. ^CW
Had no problems getting my ears…
Had no problems getting my ears syringed staff made me comfortable
Explained what was happening and did a good job clearing my ears it was great to hear normal again .
March 5, 2026
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave your review, James. We're glad to hear that you found the right support with us in Hamilton and we hope to see you back again soon. ^CW
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